Diplomat Hotel by AG Hotels Group
29/1 D.Konaev street
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Why people book this hotel
“Location”
“Very big room, location is in the main city center, big supermarket and shopping…”
“Good location, big room but not new anyway, Good free internet”
“Good position, very big room”
“The staff were very kind and friendly”
“Everything from location to friendly staff, excellent breakfast good value for m…”
“Comfortable beds and plentiful breakfast”
“The breakfast was ok and the location was good”
“Location, price”
“Staff very good, clean hotel with good location”
Overview
Located in the centre of Astana City, Diplomat Hotel by AG Hotels Group features a spa centre with a gym, a swimming pool and a sauna. Free WiFi is provided. Astana International Airport is only a 10-minute drive away. Behind a rounded, modern façade the Diplomat Hotel & Business Center offers stylish, classic-style rooms with warm colours and tall windows with panoramic views. All air-conditioned rooms include cable TV, seating area, minibar and complimentary bathrobe. A buffet breakfast is served every morning in the Diplomat’s restaurant. The restaurant as well offers European cuisine. The lobby bar, located on the ground floor, serves a variety of drinks, snacks and main dishes. Facilities at the Diplomat Hotel Astana include a luggage storage and concierge service. A tour desk and childcare services are also available. The meeting and banquet facilities can fit up to 250 people. The Baiterek Tower, Singing Fountain and Watergreen Boulevard are all within 500 metres of the Diplomat Hotel & Business Centre. Several shopping malls are also nearby.
Traveller reviews
MJ.Toffee
solo_traveller
May 30, 2026
“OK for a short stay.”
Location. Right by Baiterek tower.
alan
solo_traveller
May 18, 2026
Location
Chuchai
extended_group
May 15, 2026
“Old hotel but very big room, good location in city center, very poor breakfast”
Very big room, location is in the main city center, big supermarket and shopping mall near by. few minutes walk to Beiterek.
Chuchai
extended_group
April 20, 2026
“Good location, Big room but not new, very poor breakfast.”
Good location, big room but not new anyway, Good free internet
Olaf
couple
April 4, 2026
“Avoid”
Location
kedi7neko7
family_with_children
March 23, 2026
“Excellent hotel! Great value for money! 가성비 좋은 훌륭한 호텔!”
The staff were very kind and friendly. We had a two-year-old son, and they were always willing to help us with anything. The hotel is also in a very convenient location, close enough to walk to the main tourist attractions in Astana. Everything very good!
Ilya
solo_traveller
January 19, 2026
“Good central location, good staff, obsolete design needs renovation”
Good position, very big room
CaraMorgellyn
family_with_children
December 20, 2025
Exceptional location. I had a view of Baiterek which was great as a tourist visiting Astana. Comfortable beds and plentiful breakfast.
mohammed
family_with_children
December 16, 2025
Room was good size and the location was good.
Ақансері
family_with_children
November 28, 2025
Көңілден шықты, ұнады.
Chuchai
extended_group
October 29, 2025
“Old Hotel, very big room, location near Beiterek, breakfast is ok.”
Location is near Beiterek. Room is very big. Receptionist speak good English. Bank is just next to Lobby. Easy to change money.
Peter Sousa
solo_traveller
October 22, 2025
The breakfast was ok and the location was good
Aman
solo_traveller
October 13, 2025
Location, price.
kevin
family_with_children
September 18, 2025
“Enjoyable and bakery was an added bonus.”
Staff very good, clean hotel with good location.
Paul
family_with_children
September 7, 2025
Location was perfect
Hywel
solo_traveller
September 7, 2025
Everything from location to friendly staff, excellent breakfast good value for money
Morris
extended_group
September 6, 2025
Central to what we wanted
Vladimir
couple
August 28, 2025
“5/10 stars for this hotel because noticeable damages”
Great location
Efstathios
family_with_children
August 18, 2025
“Great stay”
We been blown about this place. Amazing hotel with spacious rooms. Amazing location. 2,3 minutes from boulevard.
Guest
solo_traveller
August 11, 2025
“Good central location, good staff, obsolete design needs renovation”
Good position, very big room
Facilities
Activities
Sauna, Fitness centre, Spa and wellness centre, Massage, Hammam, Indoor pool, Indoor pool (all year), Spa facilities, Steam room, Spa lounge/relaxation area, Back massage, Neck massage, Foot massage, Couples massage, Head massage, Hand massage, Full body massage, Fitness, Fitness/spa locker rooms
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Guests have the option to cancel any cleaning services for their accommodation during their stay
Food & Drink
Wine/champagne, Fruits, Coffee house on site, Breakfast options, Restaurant, Bar
Food & drink safety
Physical distancing in dining areas, Food can be delivered to guest accommodation, Delivered food is securely covered, All plates, cutlery, glasses and other tableware have been sanitized
General
WiFi available in all areas, Non-smoking rooms, Family rooms, Lift, Safety deposit box, Non-smoking throughout, Air conditioning, Designated smoking area, Heating, Soundproof rooms
Internet
Free WiFi, Internet services, WiFi
Outdoors
Terrace
Parking
Parking, Free parking, Street parking, Accessible parking, Parking on site, Private parking
Physical distancing
Cashless payment available, Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas
Pool and wellness
Swimming Pool, Kids' pool, Swimming pool
Reception services
Invoice provided
Safety & security
Carbon monoxide detector, Carbon monoxide sources, 24-hour security, Key card access, Security alarm, Smoke alarms, CCTV in common areas, CCTV outside property, Fire extinguishers
Safety features
Staff follow all safety protocols as directed by local authorities, Process in place to check health of guests, First aid kit available
Services
Trouser press, Lockers, Daily housekeeping, Ironing service, Currency exchange, Express check-in/check-out, Laundry, 24-hour front desk, Room service, Meeting/banquet facilities, ATM/cash machine on site, Tour desk, Fax/photocopying, Luggage storage
Standard Double Room with Bayterek View
The spacious double room features air conditioning, soundproof walls, as well as a private bathroom boasting a bath and a shower. The unit has 1 bed.
Standard Double Room with City View
This air-conditioned room comes with a flat-screen TV, minibar and sofa. Also features additional toilet.
Superior King Room
Featuring free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The spacious air-conditioned double room features a flat-screen TV with streaming services, soundproof walls, a minibar, a seating area as well as city views. The unit has 1 bed.
Standard Twin Room with City View
This air-conditioned room comes with a flat-screen TV, minibar and sofa. Also features additional toilet.
Superior Twin Room
Offering free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The spacious air-conditioned twin room offers a flat-screen TV with streaming services, soundproof walls, a minibar, a seating area as well as city views. The unit has 2 beds.
Junior Suite
This spacious suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite provides a flat-screen TV with streaming services, soundproof walls, a minibar, a seating area as well as city views. The unit offers 1 bed.
Presidential Suite
This air-conditioned suite comes with a flat-screen TV, minibar and sofa. Also features additional toilet.
Senior Suite
This spacious suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The suite has carpeted floors, a seating area with a flat-screen TV with satellite channels, air conditioning, soundproof walls, as well as a minibar. The unit has 1 bed.
Suite with City View
This spacious suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite provides a flat-screen TV with satellite channels, soundproof walls, a minibar, a seating area as well as city views. The unit offers 1 bed.
Hotel Policies
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