El Carmen Hotel
3 Avenida Norte 9
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Why people book this hotel
“Staff were great, very friendly and helpful”
“Friendly, helpful staff”
“The rooftop is fantastic, we didn’t eat dinner there but breakfast was great”
“We particularly enjoyed the rooftop restaurant, the breakfast with the view on t…”
“Lovely hotel in a fantastic location”
“Location is excellent, right in the middle of Antigua”
“Our room was quite small but had great storage so you cold keep everything out o…”
“The rooms were very clean”
“Beds are super comfy, the room is sparkling clean, and all toilets in the hotel …”
“Our room was very small , but clean”
“It’s great value for your money”
Overview
El Carmen Hotel is located in central Antigua Guatemala and it offers 24-hour front desk service, free WiFi access and shops on site. Each elegant and simple room will provide you with a TV and cable channels. Featuring a shower, private bathroom also comes with free toiletries. Extras include bed linen. Other facilities offered at the property include meeting facilities, a tour desk and luggage storage.
Traveller reviews
Matthew
couple
May 29, 2026
“Great hotel in superb location to explore the city centre”
Lovely hotel in a fantastic location. Our room was quite small but had great storage so you cold keep everything out of the way. The rooftop is fantastic, we didn’t eat dinner there but breakfast was great. Staff were great, very friendly and helpful.
Norman
solo_traveller
April 11, 2026
Friendly, helpful staff!
Paul
couple
March 7, 2026
“Comfortable, big room, lovely spot for breakfast on the rooftop.”
Well positioned
Juliette
couple
February 12, 2026
“Perfect place”
The staff was incredibly attentive. We particularly enjoyed the rooftop restaurant, the breakfast with the view on the three volcanos was exceptional. We stayed three nights and it was the perfect duration to get the best of Antigua and surroundings. We booked a shuttle with them to Atitlan which went smoothly. I highly recommend this hotel!
Kadri
couple
February 8, 2026
“Ok”
Nice morning breakfast terrace
Isis
family_with_children
January 2, 2026
Location is excellent, right in the middle of Antigua. Beds are super comfy, the room is sparkling clean, and all toilets in the hotel are sparkling clean as well. The staff is lovely and helpful, and breakfast is superb. Terrace is beautiful. It really exceeded our expectations, and we were lucky to get a place here to spend NY!
susana
extended_group
October 4, 2025
“would stay again locations and staff are great”
Our room was very small , but clean! As our rooms window went to the courtyard we found it a bit noisy. the staff where amazing , very nice and friendly. Breakfast was good and the terrace is great for an early cup of coffee or sunset drink.
Audrey
solo_traveller
July 30, 2025
They took care of me when I was sick
Janelle
family_with_children
July 19, 2025
“Fantastic stay in the heart of Antigua”
The staff were incredibly welcoming, friendly and kind. Arnold was just lovely to our family and he felt so genuine and warm hearted. It was so sweet to have the staff say hello daily to our son and remember him by name. Location was perfect, easily walkable to points of interest and also easy to grab a tuk tuk to anything further out. Breakfast was fantastic every time and you cannot have a better view to start your day. The rooms were very clean. Would stay here again and would recommend to others! We really loved our stay.
Sara Lucia
extended_group
May 22, 2025
“Great stay in a great location”
We loved this stay. We booked the 3 bed room. The breakfast on the terrace was really good, the women at the front desk was very attentive. We were able to leave our bags there overnight while we did a tour to Acatenango. The parking is only a couple of blocks away, very accessible. The beds were comfortable and the room and bathroom where clean. It is possible to change USD to Quetzales at the front desk (yet not much $50 in our case and at a lower rate 6.5). We would definitely recommend!
Illya
couple
May 1, 2025
“Amazing stay in the center of Antigua”
Amazing location, very helpful staff, nice rooms
Fred
solo_traveller
April 29, 2025
“Highly recommended.”
I really like this place. It is the staff that has made all the difference. Everyone was so welcoming and the restaurant on the terrace has a great view. A wide range of selection for breakfast.
Robert
couple
April 27, 2025
“Perfect.”
The rooftop restaurant is fabulous. Great staff. Room very clean, nice bathroom. Great location. Wish we could have stayed longer.
cee
solo_traveller
February 28, 2025
“Good location, medium service. Strong air fresheners”
The location was very good, easy to walk everywhere and if your solo there's an abundance of food, shops & bars close by if you're concerned about being out after dark. My room was 2nd floor, Not sure what his role was but a nice staff member helped me up the stairs with my suitcase and bought me a welcome drink. He was very helpful during my stay. Nice views on The rooftop. Breakfast options were good and tasty. There was one really sweet waitress with glasses. The woman at the tour desk was very professional and helpful. There was AC and Shower pressure was good. Iron also in the room. Bed was comfy. You could bring visitors to the terrace.
Jade
extended_group
February 20, 2025
“One night stay”
Clean, good water pressure, rooftop breakfast view. Rooms are smaller but to be expected.
Renee
family_with_children
February 11, 2025
“I would definitely stay here again . The ambiance , location and overall value did it for me”
Its location and the cleanliness . It’s great value for your money
Melina
extended_group
January 17, 2025
- The rooftop (amazing view) - a lot of choices for breakfast - friendly staff - perfect location to explore the city
Julie
solo_traveller
December 3, 2024
Great location and fantastic roof terrace
tracy
couple
November 29, 2024
“Enjoyed it but too noisy no sleep”
Great little hotel roof terrace fabulous staff really friendly
Tanisha
extended_group
September 30, 2024
This property is in the absolute best location within walking distance of great restaurants, cafes etc. Had such a at home feeling staying here.
Facilities
Accessibility
Wheelchair accessible
Activities
Beauty Services, Facial treatments, Waxing services, Make up services, Hair treatments, Manicure, Pedicure, Hair cut, Hair styling, Body treatments, Body scrub, Spa/wellness packages, Back massage, Neck massage, Foot massage, Couples massage, Head massage, Hand massage, Full body massage, Massage, Walking tours, Tour or class about local culture, Cooking class
Cleanliness & disinfecting
Guests have the option to cancel any cleaning services for their accommodation during their stay, Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning
Food & Drink
Wine/champagne, Coffee house on site, Restaurant, Bar, Breakfast in the room, Breakfast options
Food & drink safety
All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered, Physical distancing in dining areas, Food can be delivered to guest accommodation
General
WiFi available in all areas, Non-smoking rooms, Facilities for disabled guests, Family rooms, Pets allowed, Safety deposit box, Non-smoking throughout, Air conditioning, Designated smoking area, Bicycle parking
Internet
WiFi, Free WiFi, Internet services
Outdoors
Outdoor furniture, Sun terrace, Garden, Terrace
Parking
Parking, Free parking
Physical distancing
Contactless check-in/check-out, Cashless payment available, Physical distancing rules followed, Mobile app for room service, Screens or physical barriers placed between staff and guests in appropriate areas
Reception services
Invoice provided
Safety & security
CCTV in common areas, CCTV outside property, Fire extinguishers
Safety features
Access to health care professionals, Face masks for guests available, Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available
Services
Shuttle service, Ironing service, Airport shuttle, Laundry, 24-hour front desk, Room service, Meeting/banquet facilities, Shuttle service (additional charge), Vending machine (drinks), Airport shuttle (additional charge), Daily housekeeping, Currency exchange, Tour desk, Fax/photocopying, Luggage storage
Transport
Airport pick up, Airport drop off
Family Room
This air-conditioned family room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 3 beds.
Deluxe King Room
This air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.
Queen Room
This air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.
Standard Triple Room
This air-conditioned triple room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 3 beds.
Standard Twin Room
This air-conditioned twin room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.
Hotel Policies
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