“Had a great time, would especially recommend it to families. We have a 2 year old and the staff were amazing with him. L”

Everything. Good location- right on the beach. Lovely staff, so helpful and always going the extra mile to make us feel comfortable. Food was lovely too.

“Everything beside the room was very good. Main reason for grade reduction is room selection”

Place, concept, staff

“Wonderful stay!”

The property was very clean and the swimming pool was great! We especially enjoyed the entertainment and Galin was wonderful and engaging.

Friendly and professional staff. Good organization. Excellent food.

It was very nice hotel on very big and sandy beach. Food was perfect.

Food, location, beach

We wanted a place to relax and the end of our 3 week Greece trip, we spent 5 days here and it was perfect, there was a good selection at the buffet and the beach was nice.

Staff, food, beach, location, they went the extra mile, safety

“Really lovely just needs some soundproofing”

Just come back from a stay at the Neptuno Beach Hotel. It's a really lovely place. We were upgraded upon check in and encouraged to go for lunch as the buffet would shut shortly. Really nice buffet even though it was later in the afternoon. Room was basic but extremely clean. It was modern and had everything you could need. Room had a fridge and a hairdryer plus a kettle for convenience. Balcony was lovely. Again, all spotless - I've never seen a room so clean! Pool area and beach lovely. Extremely clean, well staffed and quiet at this time of year (May). I would imagine it's very busy in the summer and school holidays Meals at dinner and breakfast were good. Nice variety. Staff cleared plates and cleaned very quickly. I've never seen harder working staff. Entertainment fine - not really our thing but the traditional cretan dancing on the one evening was lovely. This hotel is great for a slow pace. It's not a party hotel. Staff can't do enough for you. 100m from a beautiful beach and a 10 min bus ride or 1 hour walk to the centre of heraklion. The walk is tough in the heat - take plenty of water.

“Great stay despite less than great weather”

We stayed in room 309 and had amazing views across the bay and of the hills from our balcony. We had a week of cloudy days and the view was still spectacular (photos from day 1). The air conditioning unit and ceiling fan were great. Kept us warm on the chilly days and cool on the warmer ones. The bed was very comfortable. The pool area and beach were great. The food overall was good. We particularly enjoyed the Souvlaki on the Sunday. The restaurant staff were fantastic, managing reduced table numbers due to the weather on several days while we were staying. Local bus services to Heraklion and the airport were frequent and reliable from the top of the road, as were the hop on hop off sightseeing bus.

Every thing perfect and more then I expect the food was perfect all times love it

“Great hotel, however it depends on what age you are :)”

great location (10-15 min to Heraklion and airport) sooo friendly and funny staff (Nikole and Andreas - animators) clean and sandy beach many beach loungers TV, coffee maker, tea, hair dryer, basic cosmetics fresh bottled water every day in our room for parents with kids highly recommended - great animators!!!!

“it was good, but there's a five star next door...”

we liked the location, the beach was wonderful. and we thoroughly enjoyed the entertainment team of Andreas and Nicole. they kept us happy and not bored in the evenings, and were fantastic with the kids. the food was ok, and varied the WiFi coverage and speed was excellent the all inclusive drinks menu at the outside bar was very good. the cleaning staff brought a fresh bottle of water to the room everyday.

“Great experience”

Great scenery, building & beach perfect, food is wonderful

From reception to the service section all are helpful.. the poolbar section is amazing especially with a warm smile welcome of the staff🫡..regarding the beach it’s fantastic for kids…. Surely visit again..they have upgraded our room to bigger size was an extra bonus ….. overall 🤩

“Keep up the location clean and well maintained”

The location and facilties were great. All the staff members were helpful and friendly. Very hard working team, fast and working around the clock to keep all guests happy.

“Good choice for families, not so much for people seeking a quiet stay”

Outstanding choice of food

“It was time for spring break”

The food was good, but after lunch and dinner I would have liked coffee, which was not available after breakfast anywhere but the pool bar. The staff was very friendly and helpful. I was also happy that the hotel was able to offer private parking space for free (I thought that only public parking is available). The beds were comfortable and spacious.

no lift and long walk to room. difficult with heavy luggage.

no lift and long walk to room. difficult with heavy luggage.