Hacienda Panoaya
carretera federal mexico - cuautla km58
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Why people book this hotel
“To have the Park nearby is great for Kids”
“Location and the mountain view is fantastic”
“The beautiful view from the big Window in the Room on Popocatépetl und Iztaccíhu…”
“The room was spacious, the checkin and everything around super friendly”
“The hotel was comfortable, the food was fine, the restaurant staff were very goo…”
“The staff was nice, the day of the check out I felt very bad so I asked to stay …”
“Beautiful environment, impeccably clean and tastefully decorated rooms in the si…”
“Everything nice and clean, friendly service, nice view on the vulcanos”
“My only complaint was that the water in the pool was cold”
“+ great location for trips to mountains + plenty of atractions with kids in th…”
“It was very reasonable, around 200 pesos per person for two days”
Overview
Located in Amecameca de Juárez, 50 km from Mexico City, Hacienda Panoaya features an outdoor pool, year-round outdoor pool and terrace. The hotel has a hot tub and indoor pool, and guests can enjoy a meal at the restaurant. Free private parking is available on site. Every room includes a flat-screen TV with cable channels. Certain units include a seating area for your convenience. Some units have views of the mountain or lake. Each room includes a private bathroom. For your comfort, you will find free toiletries and a hairdryer. HACIENDA PANOAYA features free WiFi . There is a 24-hour front desk at the property. Tepoztlán is 39 km from Hacienda Panoaya, while Oaxtepec is 33 km from the property. The nearest airport is Benito Juarez International Airport, 52 km from Hacienda Panoaya.
Traveller reviews
Robert
solo_traveller
June 20, 2026
“Gorgeous and homely, love the grounds, the views and the attention to detail”
Beautiful environment, impeccably clean and tastefully decorated rooms in the simple local style.
Caspar
family_with_children
October 13, 2025
“A great place to enjoy time with your children”
We had a great time at the hacienda. I took my two children there for one night and they absolutely loved all the activities. Contrary to what some other reviewers have said, I thought all the animals seemed well cared for and healthy. It may be a little challenging for non Spanish speakers but all you need to know is that you have to buy a package when you arrive at the hotel then you can enjoy all the activities. It was very reasonable, around 200 pesos per person for two days. The hotel was comfortable, the food was fine, the restaurant staff were very good. It's true that the restaurant closes very early, at 5:30, but you can get room service until 7pm. I appreciated that they called us at 6:45 to see if we wanted to order anything. We really enjoyed the camp fire at night, just ask in reception and they will light it for you and give you logs. My only complaint was that the water in the pool was cold. If you go with children knowing what the hotel is you will have a great time. If you go thinking it's a quiet countryside retreat you probably won't....
ivo
family_with_children
July 10, 2025
Nice hotel in a beautiful setting but.....
emmanuel
family_with_children
December 21, 2024
“good reliable hotel to watch the volcanoes”
the views!!
Katharina
family_with_children
November 15, 2024
“A great View”
The beautiful view from the big Window in the Room on Popocatépetl und Iztaccíhuatl. To have the Park nearby is great for Kids.
ARgento95
family_with_children
September 4, 2024
The staff was nice, the day of the check out I felt very bad so I asked to stay a bit longer and they let me
Martin
family_with_children
July 7, 2024
“Booking guests are being treated like second or third class guests.”
Location and the mountain view is fantastic.
Silvia
couple
June 16, 2024
“Convenient place to stay on route from the popocatepetl national park to mexico city.”
The location, close to the popocatepetl national park and close to mexico city.
Daniel
couple
April 27, 2024
“Good place to stay in Amecameca”
The room was spacious, the checkin and everything around super friendly! It's simple but overall nice !
Stanislav
extended_group
April 2, 2024
+ great location for trips to mountains + plenty of atractions with kids in the hotel area + great variety of grilled meat on the garden + pool, massages, really nice place for chillout with family
Anja
extended_group
January 5, 2024
“Okay, but not what we expexted from the booking details”
Everything nice and clean, friendly service, nice view on the vulcanos
Pirmin
extended_group
November 16, 2023
“Disappointed. The pictures give a wrong image.”
It's not located in nature as the pictures suggest. It's off a busy highway which can be quite noisy at night. The property was a bit uncharitable. The "attractions" weren't interesting or well maintained. It seemed more like cheap entertainment for big groups. In addition to that, the charged extra for a lot of services and attractions, even just for petting the rabbits.
Pirmin
extended_group
November 16, 2023
“Disappointed. The pictures give a wrong image.”
It's not located in nature as the pictures suggest. It's off a busy highway which can be quite noisy at night. The property was a bit uncharitable. The "attractions" weren't interesting or well maintained. It seemed more like cheap entertainment for big groups. In addition to that, the charged extra for a lot of services and attractions, even just for petting the rabbits.
Pirmin
extended_group
November 16, 2023
“Disappointed. The pictures give a wrong image.”
It's not located in nature as the pictures suggest. It's off a busy highway which can be quite noisy at night. The property was a bit uncharitable. The "attractions" weren't interesting or well maintained. It seemed more like cheap entertainment for big groups. In addition to that, the charged extra for a lot of services and attractions, even just for petting the rabbits.
Alexandre
extended_group
April 27, 2023
“Very good”
The terrasse and surroundings.. Jean-Michel the (real) girafe. Location not far of volcanoes.
Arturs
family_with_children
February 19, 2023
Location - fantastic view to Popocatépetl.
Daniel
couple
February 5, 2023
“Impressed by the view... Shame about the Zoo”
The room was really spacious, we loved having a hot tub in the room and the view over the volcanoes did not let us down. We booked this spot for the view and it was as breathtaking as we imagined it to be.
Alex
couple
August 29, 2022
The place doesn't have a spa it's just one room with an option to book treatments
Alex
couple
August 29, 2022
The place doesn't have a spa it's just one room with an option to book treatments
Alex
couple
August 29, 2022
The place doesn't have a spa it's just one room with an option to book treatments
Facilities
Activities
Skiing, Spa and wellness centre, Massage, Hot tub/Jacuzzi, Spa facilities, Spa lounge/relaxation area, Massage chair, Themed dinner nights
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay
Entertainment and family services
Board games/puzzles
Food & Drink
Kid meals, Kid-friendly buffet, Wine/champagne, Restaurant, Breakfast options
Food & drink safety
All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered, Physical distancing in dining areas, Food can be delivered to guest accommodation
General
Family rooms, Chapel/shrine, Heating, Non-smoking rooms, Safety deposit box, Non-smoking throughout, Designated smoking area
Internet
WiFi, Internet services, Free WiFi
Outdoors
Garden, Outdoor pool, Outdoor pool (all year), Outdoor furniture, Picnic area
Parking
Accessible parking, Parking on site, Private parking, Parking, Free parking
Physical distancing
Contactless check-in/check-out, Cashless payment available, Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas
Pool and wellness
Swimming Pool, Swimming pool, Rooftop pool, Heated pool, Pool/beach towels, Sun loungers or beach chairs, Sun umbrellas
Safety & security
24-hour security, Key access, CCTV in common areas, CCTV outside property, Fire extinguishers
Safety features
Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available
Self check-in
Passport/ID information collected online before you arrive
Services
Private check-in/check-out, Trouser press, Daily housekeeping, Room service, Meeting/banquet facilities, 24-hour front desk, Express check-in/check-out, Luggage storage
Queen Room with Pool View
This double room has a fireplace.
Twin Room with Pool View
This room with two double beds has a fireplace and private entrance.
Standard Suite
This suite features a balcony, cable TV.
Hotel Policies
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