Hotel Complutense
Encomienda, 9
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Why people book this hotel
“Super friendly staff and an extremely comfortable place”
“The service is very good and people at reception are nice and helpful”
“It was accessible and nice location 👌”
“the location”
“the room, and our out going out, our coming in”
“I knew it didn't have tea and coffee facilities in the room but that would be re…”
“Worth the money”
“The bedroom was a small single, not luxury, but very good value”
“Breakfast is served in a cafe some 50 metres away from hotel”
“Nice location, easy access to all facilities, basic and clean accommodation”
Overview
This smart, city-centre hotel is set in an attractive townhouse in the middle of Alcalá de Henares, 30 km from Madrid’s city centre. Air-conditioned rooms at Hotel Complutense feature free WiFi, a flat-screen TV and a private bathroom. Hotel Complutense is located next to Alcalá University. It is also surrounded by the many monuments of this ancient Castillian city. Outside the hotel you will find a suburban train station from where regular train services run to the centre of Madrid. This allows you to easily enjoy the vibrant and cultural Spanish capital. Breakfast is served in a cafeteria located 50 meters from the hotel.
Traveller reviews
Mohamed Ibrahim
solo_traveller
April 8, 2026
Super friendly staff and an extremely comfortable place. One of my best hostel experiences. Highly recommended!
Benson
family_with_children
March 15, 2026
It was accessible and nice location 👌
Alejandro
family_with_children
March 6, 2026
The service is very good and people at reception are nice and helpful
Oscar
solo_traveller
January 19, 2026
Noise could be heard form neighbouring rooms and reception, hard to sleep
sandra
solo_traveller
October 26, 2025
“Excelente location , basic but functional room.”
Close to main shops .
LOVETH ABIEYUWA
family_with_children
August 30, 2025
“⭐️⭐️⭐️⭐️”
It was peaceful, the place, the workers. the location. the room, and our out going out, our coming in. It was awesome.
Djeblahi
solo_traveller
August 13, 2025
“Bien”
Staff and the emplacement
Guest
solo_traveller
July 27, 2025
Noise could be heard form neighbouring rooms and reception, hard to sleep
DEVESH
family_with_children
July 26, 2025
Cooperative staff.
Sharon
solo_traveller
April 6, 2025
The hotel was great for me as it was close to my son. I knew it didn't have tea and coffee facilities in the room but that would be really nice especially as breakfast is off site. The room was lovely and dark so I slept well however the bed was quite small. Staff were very friendly even with my limited Spanish.
Hoxhallari
family_with_children
January 24, 2025
“Hotel with very lot of noise..”
The pozition in city
Dr Jef M Hammond
solo_traveller
November 5, 2024
“Great location, great staff but very noisy!”
Excellent staff very friendly welcome and happy to chat
Sood
family_with_children
October 19, 2024
The people at the hotel are lovely. They helped me and my sister with almost everything. They took care of our needs and told us so many things that we could do in Alcalá. Worth the money. Would definitely recommend it.
William
solo_traveller
September 27, 2024
Staff was great. Really appreciate all the extra help and ability to be flexible, it makes all the difference in a trip. Location is unbeatable for Alcalá
Nayak
solo_traveller
August 2, 2024
“It was an excellent 2 days stay in the hotel.”
Location is just amazing. The most important is the staffs very polite, friendly and supportive.
Hodgkins
family_with_children
June 25, 2024
Nice location, easy access to all facilities, basic and clean accommodation.
Kevin
solo_traveller
June 15, 2024
“Very good.”
Breakfast is served in a cafe some 50 metres away from hotel. It was fine...
Neale
extended_group
May 11, 2024
“Great location for the lovely town of Alcalá de Henares.”
Location. Just a short walk to the town centre, including the Plaza de Cervantes. Great atmosphere in the town during the weekend. Bathroom looked to be newly refurbished. Compact, but nice. Friendly staff. The bedroom was a small single, not luxury, but very good value. My second time at this hotel. Booked again for July. Aircon worked very well.
Tsetsgee
extended_group
April 11, 2024
“Nice place to stay and helpful staffs”
Very nice and helpful staffs.
Justina
solo_traveller
April 2, 2024
“Good place for cheap price”
Perfect location, everything close, friendly staff.
Facilities
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays
Food & Drink
Breakfast options
General
Family rooms, Lift, Heating, Non-smoking throughout, Air conditioning, WiFi available in all areas
Internet
WiFi, Free WiFi, Internet services
Physical distancing
Cashless payment available, Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas
Safety & security
24-hour security, CCTV in common areas, Fire extinguishers
Safety features
Staff follow all safety protocols as directed by local authorities, Hand sanitizer in guest accommodation and key areas
Services
Room service, 24-hour front desk, Luggage storage
Double Room
This air-conditioned room includes a double bed, free internet access, flat-screen TV and a private bathroom.
Double Room with Balcony (2 Adults + 1 Child)
The double room features air conditioning, a wardrobe, a balcony with an inner courtyard view as well as a private bathroom boasting a shower. The unit has 2 beds.
Economy Double or Twin Room
The twin/double room features air conditioning, a wardrobe, as well as a private bathroom boasting a shower and a hairdryer. This twin/double room provides a tiled floor, a flat-screen TV and an inner courtyard view.
Triple Room
This air-conditioned room includes free internet access, flat-screen TV and a private bathroom.
Twin Room
This air-conditioned room includes free internet access, flat-screen TV and a private bathroom.
Quadruple Room
This air-conditioned room includes free internet access, flat-screen TV and a private bathroom.
Budget Single Room
The single room features air conditioning, a wardrobe, as well as a private bathroom boasting a shower and a hairdryer. The unit has 1 bed.
Single Room
This air-conditioned room includes free internet access, flat-screen TV and a private bathroom.
Hotel Policies
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