“Highly recommended”

The view from the room was spectacular . The in-room onsen was great

Lake view and open air onsen

“Good restful stay”

Fantastic staff, great restaurant and free ice cream., beer and soft drinks in room

“An exceptional stay.”

We had a wonderful dinner and breakfast. Our personal food attendant in our private room was Thet Thet Saw and she guided us through the meal perfectly with good humour and grace. An outstanding experience.

“Couldn’t ask for more!”

Quiet and very personal. Staff were friendly, without being intrusive.

They have the best service ever! Staff members were extremely thoughtful, helpful, and warm.

The hotel has good breakfast, dinner, and servise. The drink and ice cream are free, and also the milk in hot spring. The location is good. It is very close to Aka lake and other stores.

Lake Akan is a well conserved nature reservation. It is serene and beautiful. Akan Tsuruga Besso Hinanoza is on a different level. Its the epitome of Japanese hospitality. Technically for the price we paid, it is half board. Almost all F&B is included (except certain expensive sakes). We were offered an extensive range of wines and sake over dinner as part of the dinner package included, and dinner was exquisite. Breakfast was amazing. We had hot steaming Japanese rice with an unlimited serving of salmon roe. There was also grilled fish and lots of side dishes. Onsen in the room was lovely and the outdoor onsen at level 7 is a once in a lifetime experience!

“Splendid place to stay at”

The private Onsen with an amazing view. Also, the staff was very friendly and helpful in any situation.

Service ,comfortable, and eating and drink

“Excellent stay”

The room was spacious and clean , bed was comfortable, the view from the room where facing the lake was excellent, the onsen in the room was spacious and facing the lake was great, kaiseki dinner and breakfast was very well presented and delicious, car parking was convenient, hotel staffs are friendly.

“A fantastic place to stay.”

Everything. The accommodation, the onsen, the staff and food are superb.

My husband and I stayed for one night and were blown away! The staff are exceptional and go out of their way for your every need. They even sent some breakfast to my room when I wasn't feeling well enough to go to the restaurant for breakfast.

“Loved the ryokan, it’s so beautiful and reception so welcoming. So many lovely little touches to make the stay so great.”

Aesthetically beautiful, room had a wonderful facing, food was very well presented and delicious. Loved the choice of Yukatas

“Very nice stay which will be impressive if not so overpriced.”

Meals were good with quality ingredients. Room was comfortable and warm with plenty of space but at that price point, we would expect no less. I would rate it more highly if it had costed half of what I paid.

“Fantastic ryokan overlooking the lake”

Fantastic ryokan overlooking the lake. We had a huge room with a private onsen and fabulous floor to ceiling lake views from the windows. (It is worth paying extra for the lake view.) The room was spotless and so well equipped, the staff were all friendly and helpful. Dinner was exceptional and served in a private dining room. It was an amazing experience. The ryokan was very close to the bus station, so it was easy to reach without a car. We used the bus from Kitami and the local bus to Kushiro Station.

“Quintessential Japanese hospitality”

The lovely interiors reflect Ainu influences. The service standard was exceptional, especially Yuneeta who was absolutely warm and wonderful. The kaiseki dinner made our stay even more memorable.

Excellent services! We like all the facilities in the hotel, especially the rooftop onsen overviewing the lake and hot stone spa. The meals are amazing also!

The Hinanoza is a resort with excellent potential, much of which is fully realised: a breathtaking location, exquisite cuisine, and a staff that is particularly kind and ready to meet guests' requests.

Wonderful lake view from room.