“Room are very comfortable, staffs were very helpful and polite.”

Comfortable stays

“Best of 2026 trip”

Best stay of our 2026 trip. Amazing amenities, decor, layout, great customer service. The resort have such amazing onsen options as well as the buffet foods. Definitely recommended to stay here and we will be back.

“Excellent hotel.”

An excellent hotel. It was my second stay and I’ll go again. Staff / facilities excellent. Located in a beautiful part of the world.

“Beautiful resort, amazing food, recommend paying extra for the rooms with private onsen”

We originally only booked a basic Japanese style room, but when we realised it was only an extra 11000 per person per night to upgrade to a room with a private onsen, we paid the extra and we are so glad we did. The room was amazing. Far bigger, beautiful and well worth it. The buffet breakfast and dinner were deluxe! The minimart in the lobby was handy as there is nowhere else to get food close by between breakfast and dinner.

The staffs are very friendly. Lobby and ground floor was renovated before and looks very modern. Rooms are spacious and comfortable. On the day we checked out there was a snowstorm and power outage. The generator set in really fast. A variety of choices at the buffet.

Environment Atmosphere Restaurant We can really relax ourselves there

Breakfast and dinner were good.

Nice quiet place. Arguably a little secluded but it was a good thing. Ample parking available. Food was exceptional. Hotel shop had many unique and interesting items for sale. Close to Okhotsk Chipmunk park and a number of other museums.

“Great service staff, spacious room”

The service staff that attended to us was really good. From her badges, it seems like she can speak 4-5 languages. Very professional, thoughtful (brought up a diaper bin seeing we have a toddler). The room was big and comfortable. The DIY pizza at dinner is a good idea, toddler son enjoyed preparing his own pizza ingredients.

“We will come again stay even longer than 3 nights in a different season.”

The staff were so genuinely friendly and welcoming.

“Exceptional place to stay”

Beautiful building. Lovely comfortable room. Very helpful staff. Delicious food. Car provided for pick up, drop off and transport to local tourist sites.

The dinner and breakfast buffet spread is great.

“Overall I’m happy with my stay in this property.”

The Onsen facility and the food in Cota restaurant with friendly staff members in the service.

“Very relaxing stay.”

Lovely, enjoyable property.

“Great base to discover the area, just make sure you have a car”

Brilliant staff, fantastic breakfast and dinner for a buffet

Location and beautiful facilities Wonderful staff

I particularly appreciated the hospitality, kind and ready service. When we arrived, staff rushed out to greet us and helped with the luggage. Then we were given a warm towel to refresh ourselves. When we checked out , breakfast packs were ready for us to take away as we had an early flight to catch. I particularly liked the lounge with soft music and a good selection of differently designed and very comfortable chairs. There’s also a drink station outside the lounge which guests can help themselves to hot and cold drinks. Our room was spacious and I could use a wheelchair, provided by the hotel, to move around. There’s not much to do in the hotel. The onsens are very nice but I couldn’t use them as the steps down to the pools are too steep for me. I had a chilled and comfortable time, at the hotel.

“Hotel is worth it, but avoid restaurant.”

Beautiful onsen. Large room. Clean facilities. Receptionist staff very polite.

“Really excellent short break - highly recommended”

Really liked the rooms.....the staff.....all the facilities.....and meals

“Beautiful property beside Lake Abashiri, friendly staff, super meals and luxurious onsen”

Property was beautiful in the side of Lake Abashiri. Staffs were friendly although speaks a little English, they still managed to help. Lunch and breakfast is superb