“Appartment was fine and meet our expectations,but Interhome service defintly no!!!”

I have agreed with Agency to collect the key's in Agency of Sant Moritz (20 km from appartment).We arrived at 19:30 and we did't found no envelop with instructions and no key's.Somebody forgot to leave it outside.So I startet to call Agence out of office hours and after several calls I got connection to somebody in Milan and he promissed to check.After while he called me back,that manager of this agency will come to us within 10 min.and it was so. She excused us with what happend and as compensation proposed 4 swiss chocolates.We come to disscussion that She come immidiatly,but from our side it took half an hour from arriving to leaving.This kind of service with a price we agreed to pay is inacettable.On check -out I have signed a compensation of 30 CHF,which I found much to low,but ok accepted. But from "booking.com" I will expect reasonable discount in future. Another thing,that bored us was that in bathroom there was no even small piece of saop,to wash hands after arrival. Another one was,that we where obliged to take of linen.That should be a tusk of cleaning guys. Give me some Your comments.

“Very memorable stay”

We liked the layout of the apartment and the view from the balcony