Great atmosphere and friendly staff who made us feel welcome from the moment we walked in.

This has been my absolute favorite stay! From the moment we arrived, we felt right at home. Shen Shen was incredibly genuine, warm, and friendly—she went above and beyond to help us. She assisted us in planning our trip, arranged airport pickups and drop-offs, booked all our tickets (including shuttle tickets), and even suggested the best routes to explore. She stayed in touch throughout the day to ensure we had everything we needed. The manager was very kind, and breakfast was excellent. Our room was spacious and comfortable. I highly recommend this hotel and would definitely stay here again!

“Kind staff, great breakfast, and excellent location”

The staff are all so happy-go-lucky! Great location for airport, stations, and walking the city. Clean and roomy rooms. Breakfast food options were vast too.

“Perfect stay”

We wholeheartedly recommend this accommodation! From the very first moment, we felt completely at home. The hosts (especially Xianxian and Qianqian) were incredibly attentive, warm, and genuinely caring; they went above and beyond to make sure we had a perfect stay! A special highlight was how they helped organize our trips and excursions, without their support, our experience definitely wouldn’t have been this memorable. The accommodation itself was cozy, comfortable, and very well equipped. The location is also excellent, with everything easily accessible. It’s rare to experience such genuine hospitality – we would absolutely love to come back!

“We had the best stay. The staff was the kindest and most helpful. They got us ticket for the Tianmen mountain, and they”

Everything

“Best customer service ever”

We had an absolutely wonderful 4-night stay at this hotel and cannot recommend it highly enough. Liang, the manager who also acted as our butler, went above and beyond to make our trip to Zhangjiajie unforgettable. Before and during our stay, he carefully planned our itinerary so we could see the key highlights while avoiding bad weather. He constantly checked the forecast and adjusted plans to make sure we had the best experience possible. The service started from the moment we arrived. The hotel arranged an airport pickup as part of their service, welcomed us with thoughtful gifts, and served us a beautiful tea prepared by another host, who is also one of Liang’s siblings. The warm, family-style hospitality made us feel immediately at home. Liang also created a group chat with us so that we could easily reach out if we needed help at any time. They were incredibly attentive and always ready to assist. Liang actively advised us about common pitfalls and tourist traps to avoid, helping us save time, avoid delays, and not waste money on unnecessary things. Breakfast was included each morning and was absolutely amazing, especially the traditional Hunan noodle soup which we loved. It was the perfect way to start each day before exploring. What impressed us the most was Liang’s immense dedication. He even came in on his day off to help us plan our day, booked Didi rides for us to different attractions, and helped arrange a taxi for our journey to our next destination. His level of care and attention is truly exceptional. Liang and his siblings have created something truly special with this hotel. It is by far the most beautiful and memorable hotel experience we have ever had in our lives. The level of hospitality, care, and attention to detail has set the bar incredibly high and has honestly raised our standards for hotels in the future. It will be very difficult for other hotels to match the experience they have created here.

The most caring staff I have ever met – thank you to the incredible team in Zhanjiang! Special thanks to Dan Dan and Shan Shan. "I honestly cannot speak highly enough of the staff at Hotel. From the moment we arrived, the team Dan Dan and Shan Shan went above and beyond to make sure our trip was perfect. They didn’t just help us with directions; they personally assisted us in booking tickets for every part of our journey to ensure we didn’t get scammed or lost. However, what truly moved us was their honesty and generosity. When we needed a taxi, they actually rented one for us using their own money to make sure we had a safe and fair ride. That is the definition of world-class service. It is rare to find a team so dedicated to making strangers feel like family. If you are in Zhanjiang, do not hesitate to stay at this hotel. These ladies deserve all the appreciation. Thank you for everything!

“Wow! Amazing!”

Our best choice in Zhangjiajie. And I have to say that it is a place where we felt as if we were at home. Thank you for your help and for facing our questions and doubt always with a smile! You all guys are amazing! From Liang (I don't have enough words to thank you for your amazing english, help and comprehension since our arrival), Shan Shan we do really appreciate all your help.. and the rest of the team were simply WOW!! Hope we come back to China as soon as we can and visit you again!

“Friendly staffs and very good breakfast.”

The staffs are nice and friendly, the room was clean and the breakfast was delicious. They have Hunan noodles, so yummy !!!

- The hotel was confortable and the rooms has everything that you need - Lovely and attentive employees - Good localization and breakfast

Location

Individual case manager, assigned staff who assist you through your stay

“Liang and Fang Fang were super helpful with everything that I needed.”

Really nice and clean. My shoes were wet and could used the dryer to dry them, very helpful. Walking distance to the 72 wonder tower and close to the train station/airport

“Very friendly and helpful staff”

“If you want the best experience - stay here!”

The stay was really perfect! The room was clean, bath great and free washing. But the thing that makes this hotel deserve a 10/10 is the amazing service of the girls from reception, I’ve never experienced better service. They replied super quickly to all my questions on wechat and Dan Dan so kindly spend a lot of time planning my entire itinerary in much detail. The advice was so good I ended up giving the map to other tourists in the park and the end of my trip! This service will make sure you have the best stay. 10/10 would recommend.

“Totally worth it”

Everything. Especially the staff was extremely nice and helpful. Robert in particular was just awesome!

“Helpful staff and nice room”

Our stay here was very good. The staff helped us to organize what to do in Zhangjiajie as we were staying only for 2 full days and it was a challenge. The money we paid for this service was totally worth it and we had a really good experience. The room was big and the bed were very comfy.

Everything perfect! Except for the

“Best choice!”

Beautiful hotel, well decorated room and really comfortable bed. Great staff, definitely the best of the experience!

“Amazing hotel and helpful staff”

Everything was perfect, the staff is very nice, always ready to help, they answered all our questions very quickly, they suggested the best options for visiting the park, the room itself is phenomenal, the bathtub is great, you will be very happy staying at this hotel