SCHLOSS Zermatt - Active & CBD Spa Hotel
Bahnhofplatz 18
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Why people book this hotel
“Location”
“Conveniently located and very walkable to lifts, markets, etc”
“Very full featured gym for a hotel of this size and friendly staff as well”
“The location was perfect, the gym really well equipped with Technogym equipment,…”
“Superb breakfast”
“The staff were so lovely and the breakfast and tea time were exceptional”
“Location was excellent, room was spacious and clean”
“Clean and well equipped”
“So easy from the train station, lovely hotel comfortable and a great choice at b…”
“Firstly the room was massive with a wardrobe area and living room despite us tak…”
“Swimming pool and Zacuzzi wonderful”
“Great pool and gym, perfect for families”
Overview
Located in Zermatt and with Zermatt Railway Station reachable within 300 metres, SCHLOSS Zermatt - Active & CBD Spa Hotel provides concierge services, allergy-free rooms, a terrace, free WiFi throughout the property and a bar. A Turkish bath is available for guests. The property is non-smoking and is situated 200 metres from Matterhorn Golf club. Guest rooms are equipped with a flat-screen TV with cable channels, minibar, a kettle, a bath, a hairdryer and a desk. Each room comes with a coffee machine and a private bathroom with a shower and free toiletries, while certain rooms include a kitchen equipped with a fridge. At the hotel the rooms include bed linen and towels. A buffet, continental or vegetarian breakfast is available daily at the property. Guests can relax in the wellness area, including an indoor pool, a fitness centre and a sauna, or in the garden. You can play billiards, table tennis and darts at this 4-star hotel, and the area is popular for hiking and skiing. Speaking German, English and French at the reception, staff are always on hand to help.
Traveller reviews
Stuart
couple
June 10, 2026
“Perfect for what we wanted”
Location. Superb breakfast. Outside seating area.
Wang
solo_traveller
June 9, 2026
“Elegant, comfortable boutique hotel with great service”
Amazing, elegantly decorated boutique hotel in Zermatt. Conveniently located and very walkable to lifts, markets, etc. but outside of the main square area. Very full featured gym for a hotel of this size and friendly staff as well. Hope to stay again in the winter sometime.
Michelle
couple
June 9, 2026
“It was a lovely comfortable stay - thank you”
The location was perfect, the gym really well equipped with Technogym equipment, and the CONCEIRGE and reception very helpful/
KERRY
couple
June 6, 2026
So easy from the train station, lovely hotel comfortable and a great choice at breakfast
Orel
solo_traveller
June 4, 2026
E v e r y t h i n g !!!!!!
Claire
solo_traveller
June 4, 2026
“Disappointed and feel ripped off”
Location was excellent, room was spacious and clean. Staff were very warm and welcoming
Vivek Lalit
solo_traveller
June 3, 2026
The front office team is super attentive and prompt. They guide you regarding places to visit, restaurants and tips on seating in trains and gondola for best views
Dinesh
couple
May 30, 2026
“Location, beautiful reosrt”
Beautiful Resort hotel. Clean and well equipped. Swimming pool and Zacuzzi wonderful. Next to the station and the town.
Kerry
couple
May 23, 2026
“Superb property - location, facilities, staff, breakfast. Just fabulous and highly reconvened”
Everything
Nicole
solo_traveller
May 2, 2026
The service was incredible and the facilities as well as included amenities were wonderful.
Athina
family_with_children
April 18, 2026
“Perfect”
Everything was perfect, the staff the facilities everything
Caroline
family_with_children
April 16, 2026
“Lovely place to stay in Zermatt”
Lovely, cosy, friendly staff and excellent service.
Xin
family_with_children
April 2, 2026
“Perfect Zermatt stay”
Easy location from the station. Easy to access mountain via Gornegrat and Sunnega. Great pool and gym, perfect for families.
Saskia
couple
March 25, 2026
“Stunning hotel, great facilities and location, amazing staff”
Wow best hotel we have ever stayed in. Firstly the room was massive with a wardrobe area and living room despite us taking the cheapest room. Facilities especially the spa were incredible and always well maintained and clean. The staff were so lovely and the breakfast and tea time were exceptional. Location was also incredibly convenient!
jane
family_with_children
March 17, 2026
Loved everything even booked for next year !! Nothing to fault ! 😀
Rosa
couple
March 11, 2026
“We were a one night stay we would definitely go back”
Great Location Great spa Great swimming pool
Louise
family_with_children
March 10, 2026
Breakfast was good. Brilliant location.
Nicholas
couple
March 7, 2026
Great location
Helene
couple
March 6, 2026
Chill atmosphere, fantastic breakfast, outstanding location!
Rosie
extended_group
February 24, 2026
“Beautiful hotel in the Alps”
Absolutely beautiful, clean and modern hotel. I throughly enjoyed my stay in the junior suite room, very spacious and clean with a beautiful balcony with views. :) I will return next time.
Facilities
Activities
Sauna, Fitness centre, Skiing, Games room, Spa and wellness centre, Massage, Billiards, Table tennis, Darts, Hiking, Cycling, Hammam, Indoor pool, Indoor pool (all year), Beauty Services, Facial treatments, Waxing services, Manicure, Pedicure, Body treatments, Body scrub, Body wrap, Spa facilities, Steam room, Spa lounge/relaxation area, Spa/wellness packages, Back massage, Neck massage, Foot massage, Head massage, Hand massage, Full body massage, Fitness, Yoga classes, Fitness/spa locker rooms
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Guests have the option to cancel any cleaning services for their accommodation during their stay
Food & Drink
Wine/champagne, Coffee house on site, Breakfast options, Breakfast in the room, Bar
Food & drink safety
Delivered food is securely covered, All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas, Food can be delivered to guest accommodation
General
Allergy-free room, Bicycle parking, Indoor fireplace, Non-smoking rooms, Family rooms, Pets allowed, Lift, Safety deposit box, Heating, Soundproof rooms, Non-smoking throughout, WiFi available in all areas
Internet
Free WiFi, WiFi, Internet services
Outdoors
Garden, Terrace, Sun terrace, Outdoor furniture
Physical distancing
Contactless check-in/check-out, Cashless payment available, Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas
Pool and wellness
Swimming Pool, Pool/beach towels, Sun loungers or beach chairs, Swimming pool
Reception services
Invoice provided
Safety & security
24-hour security, Key card access, Security alarm, Smoke alarms, CCTV in common areas, CCTV outside property, Fire extinguishers
Safety features
Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, First aid kit available, Face masks for guests available
Self check-in
Passport/ID information collected online before you arrive
Services
Pet basket, Pet bowls, Shuttle service, Babysitting/child services, 24-hour front desk, Currency exchange, Ironing service, Concierge service, Private check-in/check-out, Shuttle service (free), Lockers, Daily housekeeping, Luggage storage, Tour desk
Ski
Ski storage
Penthouse
This apartment's standout feature is the fireplace. This spacious apartment includes 1 living room, 3 separate bedrooms and 3 bathrooms with a bath and free toiletries. In the fully equipped kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The apartment offers a washing machine, soundproof walls, a minibar, a flat-screen TV with cable channels, as well as mountain views. The unit has 3 beds.
View Appartement
The fireplace is a top feature of this apartment. This spacious apartment comes with 1 living room, 2 separate bedrooms and 2 bathrooms with a bath and free toiletries. The well-equipped kitchen has a stovetop, a refrigerator, a dishwasher and kitchenware. The apartment features a flat-screen TV with cable channels, a washing machine, soundproof walls, a minibar as well as mountain views. The unit has 2 beds.
Double Room
Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. This double room features soundproof walls, a minibar, a flat-screen TV with cable channels and a balcony.
Double Room Ground Floor
Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious double room features soundproof walls, a minibar, a tea and coffee maker, a wardrobe and a flat-screen TV with cable channels.
Double Room Plus
A seating area with a flat-screen TV, a desk, a balcony and a private bathroom are available in this spacious double room.
The High
The spacious double room features soundproof walls, a minibar, a balcony with mountain views as well as a private bathroom boasting a bath. The unit has 1 bed.
View Double Room
Providing free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The double room provides a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as mountain views.
View Double Room Plus
The spacious double room provides soundproof walls, a minibar, a balcony with mountain views as well as a private bathroom featuring a bath.
Family Apartment Ground Floor
This suite's standout feature is the fireplace. This spacious suite includes 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. In the fully equipped kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The suite offers a washing machine, soundproof walls, a minibar, a flat-screen TV with cable channels, as well as garden views. The unit has 2 beds.
Friends & Family Ground Floor
This suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The suite features soundproof walls, a minibar, a tea and coffee maker, a flat-screen TV with cable channels, as well as garden views. The unit has 2 beds.
Friends & Family View Suite
This spacious suite includes 1 living room, 2 separate bedrooms and 2 bathrooms with a bath and free toiletries. The suite offers soundproof walls, a minibar, a tea and coffee maker, a flat-screen TV with cable channels, as well as mountain views. The unit has 3 beds.
Friends and Family Suite Plus
This spacious suite includes 1 living room, 2 separate bedrooms and 1 bathroom with a bath and free toiletries. The suite has parquet floors, a seating area with a flat-screen TV with cable channels, soundproof walls, a minibar, as well as a tea and coffee maker. The unit has 2 beds.
Junior Suite
This suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The suite features parquet floors, a seating area with a flat-screen TV with cable channels, soundproof walls, a minibar, as well as a tea and coffee maker. The unit offers 2 beds.
Suite
The fireplace is the standout feature of this suite. This spacious suite features 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The fully equipped kitchen has a stovetop, a refrigerator, a dishwasher and kitchenware. The suite features a washing machine, soundproof walls, a minibar, a tea and coffee maker and a flat-screen TV with cable channels. The unit has 1 bed.
View Junior Suite
This suite features 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The suite features soundproof walls, a minibar, a tea and coffee maker, a flat-screen TV with cable channels, as well as mountain views. The unit has 2 beds.
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