Hotel Metropol & Spa Zermatt
Matterstrasse 9
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Why people book this hotel
“Lovely hotel in a great location close to Sunegga ski lift and the main strip”
“Perfect location for the Sunegga funicular lift and Flexrent ski shop around the…”
“But the most stand out point for us was the friendliness and helpfulness of the …”
“Property is well located with excellent staff”
“Rooms well appointed and the balcony view of the Matterhorn didn’t disappoint”
“room was great with balcony”
“Breakfast was excellent with a good choice of cereals, meats/cheese/pastries/fru…”
“breakfasts were good with plentiful choice”
“The spa and pool were excellent”
“Swimming pool and spa were excellent”
“Location, staff, clean and comfortable”
“Clean room and great breakfast”
Overview
Boasting fantastic views of the Matterhorn, the charming Hotel Metropol & Spa is located in the centre of Zermatt, offering cosy rooms with free wireless internet and a spa centre. After a long day outdoors you can relax at the health centre while getting some massages and diverse treatments. You can also unwind at the swimming pool. The Metropol & Spa serves a rich buffet breakfast with an organic corner as well as delicious dinners at the restaurant with mountain views. Guests can take advantage of the free hotel transfer service from the Zermatt Train Station and the taxi stop during the day until 18:00.
Traveller reviews
Johanna
solo_traveller
March 28, 2026
Lovely hotel in a great location close to Sunegga ski lift and the main strip.
Oliver
couple
March 13, 2026
“Great location, friendly, helpful staff and a hotel that lives up to its promise”
Perfect location for the Sunegga funicular lift and Flexrent ski shop around the corner. Bus stop to Matterhorn Ski Paradise 1 min walk away. Rooms well appointed and the balcony view of the Matterhorn didn’t disappoint. Near to shops/Migros. Breakfast was excellent with a good choice of cereals, meats/cheese/pastries/fruit and your choice of eggs/bacon and selection of coffee options and juice to wash it all down. The spa and pool were excellent. A complimentary lift to/from Zermatt train station was most welcome. But the most stand out point for us was the friendliness and helpfulness of the staff team. Thank you Gabriel and Team for making our stay memorable.
Abhishek
solo_traveller
March 4, 2026
Property is well located with excellent staff.
Marco
couple
March 4, 2026
All good and perfect and the staff was really friendly, amazing. Position is top.
Paul
couple
February 16, 2026
“excellent place stay”
Excellent location with great view of the matterhorn. Swimming pool and spa were excellent. breakfasts were good with plentiful choice. room was great with balcony
Stephen
couple
February 5, 2026
“A warm welcome awaits you!”
The staff at the hotel are all superb, so friendly and helpful, nothing is too much trouble. For a ski hotel the room is a large size. The pool and spa facilities are very good and beautifully kept. The hotel is also well situated for the train station, the town centre and the ski lifts. We had a wonderful holiday and would definitely recommend this hotel to others.
Nina
couple
February 2, 2026
“Fabulous ski trip, leisure facilities were a bonus!”
Location, staff, clean and comfortable.
Leather
solo_traveller
January 30, 2026
“Great stay, great food and atmosphere. Staff were very helpful.”
Location is awesome
Julia
couple
January 25, 2026
“Wonderful”
I loved it all. Gabriel and his team and hotel are simply wonderful
Mariia
couple
December 28, 2025
“Would stay again, and again, and again.”
The staff, the spa, the room were absolutely perfect!
Ludmila
solo_traveller
December 20, 2025
“Very happy with my stay”
Great location. Clean room and great breakfast.
MiroslavaGG
family_with_children
October 29, 2025
Great location, amazing views, nice spa
PUI FONG
extended_group
October 7, 2025
“Delightful”
Good location, warm welcoming from the receptionist, nice and helpful staffs, excellent service for breakfast
John
couple
October 5, 2025
“great hotel close to facilities”
location, service and breakfast
Christine
couple
October 5, 2025
“Fabulous mountain, friendly hotel.”
Our room had a view of the Matterhorn. It was spacious, clean with comfortable bed and a great shower. It was a short walk away from the town centre and restaurants. Breakfast was good with fresh eggs on request.
Susan
couple
September 25, 2025
“Picture postcard perfect views. Comfortable hotel with friendly helpful staff.”
Lovely hotel in the centre of Zermatt but away from the noise of the Main Street. Helpful , friendly staff. Had a room with a view of the Matterhorn. Absolutely amazing and worth the higher price to sit on the balcony and admire the view. Good breakfast and also dinner. Comfortable beds. Good swimming pool. Easy to walk to everywhere.
Jellymcbaby
family_with_children
September 17, 2025
Staff were very friendly and extremely helpful when required. Exceptionally clean 👌
Georgina
family_with_children
September 14, 2025
“Comfortable hotel in a great location”
Great hotel near the centre of Zermatt, we were able to walk from the train station with our luggage and get around to everything that we wanted to without having to catch the buses. The breakfast was excellent and set us up for the day. Rooms were comfortable and we had a great view of the Matterhorn. The spar was also great and we enjoyed the hot tub and swimming pool. Staff were very helpful in sorting things out for us when we were leaving.
Marco
solo_traveller
September 9, 2025
Location, friendly staff, facilities!
Bernhard
couple
September 3, 2025
Very central, very nice room, very nice with all respects, very nice staff and excellent breakfast
Facilities
Activities
Tennis court, Sauna, Fitness centre, Golf course (within 3 km), Skiing, Spa and wellness centre, Massage, Children's playground, Table tennis, Hot tub/Jacuzzi, Hiking, Cycling, Hammam, Mini golf, Indoor pool, Indoor pool (seasonal), Fitness
Food & Drink
Breakfast options, Special diet menus (on request), Breakfast in the room, Bar, Restaurant
General
Non-smoking rooms, Minimarket on site, Non-smoking throughout, Designated smoking area, Lift, Safety deposit box, Indoor fireplace, WiFi available in all areas
Internet
WiFi, Free WiFi, Internet services
Outdoors
Garden, Terrace, Sun terrace, Outdoor furniture
Pool and wellness
Swimming pool, Pool with view, Heated pool, Pool/beach towels, Sun loungers or beach chairs, Sun umbrellas, Swimming Pool
Safety & security
Key card access
Services
Shuttle service, Daily housekeeping, Shuttle service (free), Currency exchange, Fax/photocopying, Luggage storage, Laundry, Room service, Ironing service, Packed lunches
Ski
Ski storage, Ski school
Standard Double or Twin Room
Rooms facing the west (no Matterhorn view)
Superior Double or Twin Room with Matterhorn View
Spacious room with south-facing balcony and a direct view of the Matterhorn.
Economy Twin Room
These rooms and bathrooms have a sloped ceiling - Standing shower NOT possible due the roof slope.
Top Floor Double Room Roof Slope with Matterhorn View
Top floor double room with south-facing balcony and a direct view of the Matterhorn. This room and bathroom have a sloped ceiling. NO shower only bathtub!
Junior Suite with Lateral Matterhorn View
Spacious room with a large double bed and a lateral view of the Matterhorn mountain from the balcony. Please note that the room rate is based on 2 guests. Maximum occupancy is 4 guests (see Extra Bed Rates).
Standard Suite
These rooms and bathrooms have a sloped ceiling.
Single Room Riverside
Compact rooms facing the east. Riverside.
Hotel Policies
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