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Hotel Metropol & Spa Zermatt

Hotel

Matterstrasse 9

hotel
hotel

Why people book this hotel

Great location
15 mentions

Lovely hotel in a great location close to Sunegga ski lift and the main strip

Perfect location for the Sunegga funicular lift and Flexrent ski shop around the…

Friendly staff
13 mentions

But the most stand out point for us was the friendliness and helpfulness of the …

Property is well located with excellent staff

Comfortable rooms
10 mentions

Rooms well appointed and the balcony view of the Matterhorn didn’t disappoint

room was great with balcony

Breakfast available
9 mentions

Breakfast was excellent with a good choice of cereals, meats/cheese/pastries/fru…

breakfasts were good with plentiful choice

Pool
5 mentions

The spa and pool were excellent

Swimming pool and spa were excellent

Clean rooms
4 mentions

Location, staff, clean and comfortable

Clean room and great breakfast

Overview

Boasting fantastic views of the Matterhorn, the charming Hotel Metropol & Spa is located in the centre of Zermatt, offering cosy rooms with free wireless internet and a spa centre. After a long day outdoors you can relax at the health centre while getting some massages and diverse treatments. You can also unwind at the swimming pool. The Metropol & Spa serves a rich buffet breakfast with an organic corner as well as delicious dinners at the restaurant with mountain views. Guests can take advantage of the free hotel transfer service from the Zermatt Train Station and the taxi stop during the day until 18:00.

Traveller reviews

J

Johanna

solo_traveller

March 28, 2026

9

Lovely hotel in a great location close to Sunegga ski lift and the main strip.

O

Oliver

couple

March 13, 2026

10

Great location, friendly, helpful staff and a hotel that lives up to its promise

Perfect location for the Sunegga funicular lift and Flexrent ski shop around the corner. Bus stop to Matterhorn Ski Paradise 1 min walk away. Rooms well appointed and the balcony view of the Matterhorn didn’t disappoint. Near to shops/Migros. Breakfast was excellent with a good choice of cereals, meats/cheese/pastries/fruit and your choice of eggs/bacon and selection of coffee options and juice to wash it all down. The spa and pool were excellent. A complimentary lift to/from Zermatt train station was most welcome. But the most stand out point for us was the friendliness and helpfulness of the staff team. Thank you Gabriel and Team for making our stay memorable.

A

Abhishek

solo_traveller

March 4, 2026

10

Property is well located with excellent staff.

M

Marco

couple

March 4, 2026

9

All good and perfect and the staff was really friendly, amazing. Position is top.

P

Paul

couple

February 16, 2026

10

excellent place stay

Excellent location with great view of the matterhorn. Swimming pool and spa were excellent. breakfasts were good with plentiful choice. room was great with balcony

S

Stephen

couple

February 5, 2026

9

A warm welcome awaits you!

The staff at the hotel are all superb, so friendly and helpful, nothing is too much trouble. For a ski hotel the room is a large size. The pool and spa facilities are very good and beautifully kept. The hotel is also well situated for the train station, the town centre and the ski lifts. We had a wonderful holiday and would definitely recommend this hotel to others.

N

Nina

couple

February 2, 2026

9

Fabulous ski trip, leisure facilities were a bonus!

Location, staff, clean and comfortable.

L

Leather

solo_traveller

January 30, 2026

10

Great stay, great food and atmosphere. Staff were very helpful.

Location is awesome

J

Julia

couple

January 25, 2026

10

Wonderful

I loved it all. Gabriel and his team and hotel are simply wonderful

M

Mariia

couple

December 28, 2025

10

Would stay again, and again, and again.

The staff, the spa, the room were absolutely perfect!

L

Ludmila

solo_traveller

December 20, 2025

10

Very happy with my stay

Great location. Clean room and great breakfast.

M

MiroslavaGG

family_with_children

October 29, 2025

10

Great location, amazing views, nice spa

P

PUI FONG

extended_group

October 7, 2025

10

Delightful

Good location, warm welcoming from the receptionist, nice and helpful staffs, excellent service for breakfast

J

John

couple

October 5, 2025

9

great hotel close to facilities

location, service and breakfast

C

Christine

couple

October 5, 2025

10

Fabulous mountain, friendly hotel.

Our room had a view of the Matterhorn. It was spacious, clean with comfortable bed and a great shower. It was a short walk away from the town centre and restaurants. Breakfast was good with fresh eggs on request.

S

Susan

couple

September 25, 2025

10

Picture postcard perfect views. Comfortable hotel with friendly helpful staff.

Lovely hotel in the centre of Zermatt but away from the noise of the Main Street. Helpful , friendly staff. Had a room with a view of the Matterhorn. Absolutely amazing and worth the higher price to sit on the balcony and admire the view. Good breakfast and also dinner. Comfortable beds. Good swimming pool. Easy to walk to everywhere.

J

Jellymcbaby

family_with_children

September 17, 2025

9

Staff were very friendly and extremely helpful when required. Exceptionally clean 👌

G

Georgina

family_with_children

September 14, 2025

8

Comfortable hotel in a great location

Great hotel near the centre of Zermatt, we were able to walk from the train station with our luggage and get around to everything that we wanted to without having to catch the buses. The breakfast was excellent and set us up for the day. Rooms were comfortable and we had a great view of the Matterhorn. The spar was also great and we enjoyed the hot tub and swimming pool. Staff were very helpful in sorting things out for us when we were leaving.

M

Marco

solo_traveller

September 9, 2025

10

Location, friendly staff, facilities!

B

Bernhard

couple

September 3, 2025

10

Very central, very nice room, very nice with all respects, very nice staff and excellent breakfast

Facilities

Activities

Tennis court, Sauna, Fitness centre, Golf course (within 3 km), Skiing, Spa and wellness centre, Massage, Children's playground, Table tennis, Hot tub/Jacuzzi, Hiking, Cycling, Hammam, Mini golf, Indoor pool, Indoor pool (seasonal), Fitness

Food & Drink

Breakfast options, Special diet menus (on request), Breakfast in the room, Bar, Restaurant

General

Non-smoking rooms, Minimarket on site, Non-smoking throughout, Designated smoking area, Lift, Safety deposit box, Indoor fireplace, WiFi available in all areas

Internet

WiFi, Free WiFi, Internet services

Outdoors

Garden, Terrace, Sun terrace, Outdoor furniture

Pool and wellness

Swimming pool, Pool with view, Heated pool, Pool/beach towels, Sun loungers or beach chairs, Sun umbrellas, Swimming Pool

Safety & security

Key card access

Services

Shuttle service, Daily housekeeping, Shuttle service (free), Currency exchange, Fax/photocopying, Luggage storage, Laundry, Room service, Ironing service, Packed lunches

Ski

Ski storage, Ski school

Standard Double or Twin Room

Rooms facing the west (no Matterhorn view)

Max 2 guests 19 1 bedroom 1 bathroom
Superior Double or Twin Room with Matterhorn View

Spacious room with south-facing balcony and a direct view of the Matterhorn.

Max 3 guests 24 1 bedroom 1 bathroom
Economy Twin Room

These rooms and bathrooms have a sloped ceiling - Standing shower NOT possible due the roof slope.

Max 2 guests 18 1 bedroom 1 bathroom
Top Floor Double Room Roof Slope with Matterhorn View

Top floor double room with south-facing balcony and a direct view of the Matterhorn. This room and bathroom have a sloped ceiling. NO shower only bathtub!

Max 3 guests 24 1 bedroom 1 bathroom
Junior Suite with Lateral Matterhorn View

Spacious room with a large double bed and a lateral view of the Matterhorn mountain from the balcony. Please note that the room rate is based on 2 guests. Maximum occupancy is 4 guests (see Extra Bed Rates).

Max 3 guests 25 1 bedroom 1 bathroom
Standard Suite

These rooms and bathrooms have a sloped ceiling.

Max 2 guests 25 1 bedroom 1 bathroom
Single Room Riverside

Compact rooms facing the east. Riverside.

Max 1 guests 15 1 bedroom 1 bathroom

Hotel Policies

Check-inFrom 15:00 to 21:00
Check-outFrom 07:00 until 11:00
Cancellation & prepaymentCancellation and prepayment policies vary by room type. Please check your booking details before finalizing.
Accepted credit cardsThe hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine printPlease note that Zermatt is a car-free village. Guests can park their car in Täsch (garage parking) and continue to Zermatt by train or taxi.
Last updated: Apr 10, 2024, 1:37 AM

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