Capital O Hotel Central, Xalapa
AV. 20 de Noviembre Ote. 522 Col. Tatahuicapan
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10 nights, 2 adults
USD$993.63
Includes taxes and charges
10 nights, 2 adults
USD$993.63
Includes taxes and charges
Why people book this hotel
“We had a really nice stay at this hotel, only one night and everything was clean…”
“it’s very well situated in front of the main bus terminal and the place itself i…”
“The staff were sweet”
“Breakfast was also really good, I would book again the hotel Capital O, Thank yo…”
“We had a great breakfast and it was a pleasant stay”
Overview
Located next to CAXA Bus Station, Capital O Hotel Central, Xalapa offers a restaurant, free private parking and colonial-style rooms with free Wi-Fi. Each room at the Capital O Hotel Central, Xalapa offers flat-screen cable TV, a telephone and a coffee maker. The private bathroom includes a shower. Capital O Hotel Central, Xalapa has an attractive garden terrace and a business centre. The 24-hour reception includes a gift shop and tour desk. The hotel is situated 1 km from Natura Park and 1.5 km from Plaza Crystal Shopping Centre. The historic centre of Xalapa is just a 5-minute drive away.
Traveller reviews
Bruno Alejandro
solo_traveller
December 14, 2024
Personal amable
Ferrer
couple
September 28, 2024
We had a great breakfast and it was a pleasant stay
Oscar
family_with_children
May 30, 2024
“Terrible customer service”
Just before reserving at booking.com I called the hotel in order to ask if the rooms had air conditioner, the lady said yes so I proceeded to make the reservation. After doing the check in and paying by credit card, we went to the room and realized it did not have air conditioner. I went to make a claim to the receptionist, but she said did not have any room with AC, so she offered a fan, which was not an option for us. The weather in Xalapa was very hot, so that's why I was requiring the AC. At the end, I had to look for another hotel. The Capital O Hotel did not give my money back, with the argument that this was a mistake from booking (???). Terrible experience with this hotel, very bad customer service, and they do not honor their reputation just not to loss the cost of 1 night.
Oscar
family_with_children
May 30, 2024
“Terrible customer service”
Just before reserving at booking.com I called the hotel in order to ask if the rooms had air conditioner, the lady said yes so I proceeded to make the reservation. After doing the check in and paying by credit card, we went to the room and realized it did not have air conditioner. I went to make a claim to the receptionist, but she said did not have any room with AC, so she offered a fan, which was not an option for us. The weather in Xalapa was very hot, so that's why I was requiring the AC. At the end, I had to look for another hotel. The Capital O Hotel did not give my money back, with the argument that this was a mistake from booking (???). Terrible experience with this hotel, very bad customer service, and they do not honor their reputation just not to loss the cost of 1 night.
Oscar
family_with_children
May 30, 2024
“Terrible customer service”
Just before reserving at booking.com I called the hotel in order to ask if the rooms had air conditioner, the lady said yes so I proceeded to make the reservation. After doing the check in and paying by credit card, we went to the room and realized it did not have air conditioner. I went to make a claim to the receptionist, but she said did not have any room with AC, so she offered a fan, which was not an option for us. The weather in Xalapa was very hot, so that's why I was requiring the AC. At the end, I had to look for another hotel. The Capital O Hotel did not give my money back, with the argument that this was a mistake from booking (???). Terrible experience with this hotel, very bad customer service, and they do not honor their reputation just not to loss the cost of 1 night.
Jennifer
solo_traveller
October 30, 2023
“Nice staff, loud, you should catch a bus from this location rather than sleep”
The staff were sweet
Sandra
family_with_children
August 18, 2023
We had a really nice stay at this hotel, only one night and everything was clean and comfortable. Breakfast was also really good, I would book again the hotel Capital O, Thank you for the excelent service!
Julie
solo_traveller
May 28, 2023
“Very noisy, I couldn’t sleep all night”
Looks like there was an event going on. the other guests were talking super loud, laughing and were very disrespectful. the hotel offered a continental breakfast that was so average. disgusting “juice” and eggs. I found a bug in the room. they gave me the room where I could hear all the traffic noise. never had an experience that awful before.
Julie
solo_traveller
May 28, 2023
“Very noisy, I couldn’t sleep all night”
Looks like there was an event going on. the other guests were talking super loud, laughing and were very disrespectful. the hotel offered a continental breakfast that was so average. disgusting “juice” and eggs. I found a bug in the room. they gave me the room where I could hear all the traffic noise. never had an experience that awful before.
Julie
solo_traveller
May 28, 2023
“Very noisy, I couldn’t sleep all night”
Looks like there was an event going on. the other guests were talking super loud, laughing and were very disrespectful. the hotel offered a continental breakfast that was so average. disgusting “juice” and eggs. I found a bug in the room. they gave me the room where I could hear all the traffic noise. never had an experience that awful before.
Julie
solo_traveller
May 28, 2023
“Very noisy, I couldn’t sleep all night”
Looks like there was an event going on. the other guests were talking super loud, laughing and were very disrespectful. the hotel offered a continental breakfast that was so average. disgusting “juice” and eggs. I found a bug in the room. they gave me the room where I could hear all the traffic noise. never had an experience that awful before.
Pablo
family_with_children
August 18, 2022
Buena relación con el costo y ubicación buena
ACAMAPICHTLI
couple
August 3, 2022
“very good value for money”
it’s very well situated in front of the main bus terminal and the place itself is fine, clean and pretty enough
Facilities
Activities
Beauty Services, Hair cut, Hair styling
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guests have the option to cancel any cleaning services for their accommodation during their stay
Food & Drink
Breakfast options, Restaurant
Food & drink safety
Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized
General
Pets allowed, Non-smoking rooms, Safety deposit box, Designated smoking area
Internet
WiFi, Free WiFi, Internet services
Outdoors
Garden, Terrace
Parking
Parking, Free parking, Private parking
Physical distancing
Cashless payment available, Physical distancing rules followed
Safety features
Staff follow all safety protocols as directed by local authorities, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available
Services
Car hire, Tour desk, Daily housekeeping, Business centre, Dry cleaning, Room service, Meeting/banquet facilities, 24-hour front desk
Standard
Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room features tiled floors, a seating area with a flat-screen TV with satellite channels, a private entrance, a wardrobe, as well as a safe deposit box. The unit offers 1 bed.
Superior
Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room has tiled floors, a seating area with a flat-screen TV with satellite channels, a private entrance, a wardrobe, as well as a safe deposit box. The unit has 1 bed.
Standard Triple
Featuring free toiletries, this triple room includes a private bathroom with a shower and a hairdryer. The triple room has tiled floors, a seating area with a flat-screen TV with satellite channels, a private entrance, a wardrobe, as well as a safe deposit box. The unit has 2 beds.
Economy Quadruple
Offering free toiletries, this quadruple room includes a private bathroom with a shower and a hairdryer. The quadruple room features tiled floors, a seating area with a flat-screen TV with satellite channels, a private entrance, a wardrobe, as well as a safe deposit box. The unit offers 3 beds.
Comfort Suite
Featuring free toiletries, this suite includes a private bathroom with a shower and a hairdryer. The suite has tiled floors, a seating area with a flat-screen TV with satellite channels, a private entrance, a wardrobe, as well as a safe deposit box. The unit has 3 beds.
Junior Suite
Providing free toiletries, this suite includes a private bathroom with a shower and a hairdryer. The suite features tiled floors, a seating area with a flat-screen TV with satellite channels, a private entrance, a wardrobe, as well as a safe deposit box. The unit offers 1 bed.
Master Suite
Offering free toiletries, this suite includes a private bathroom with a shower and a hairdryer. The suite has tiled floors, a seating area with a flat-screen TV with satellite channels, a private entrance, a wardrobe, as well as a safe deposit box. The unit has 3 beds.
Hotel Policies
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