“A great escape but not the usual Relais&Chateau we have become accustomed to”

Breakfast was ok, but not worth the €30/head we were charged. The rooms were pleasantly decorated and the bed was amazing! All the staff we encountered were nice and pleasant and professional.

“Location was central - only a few mins walk from restaurants”

Location was central - only a few mins walk from restaurants. Street parking was easy to find (might be because we went in May not peak season yet). We got given a room facing the main street and it was a fabulous view to wake up to each morning. AC and wifi worked well. Bed was hard and we loved it. Service was amazing - probably because there weren't many guests.

“Fair Hotel, but definitely not what I really expected in terms of services and structure. I also would like to add that”

Not to the level of what is advertised. Not really R&C

“Not a 5 stars”

Is a nice location.

Great location, quality establishment. Helpful staff.

I have a disability and find stairs difficult and there were a number of quite steep stairs to get into the hotel, if there was a rail to hold onto it would make a big difference to people with disabilities.

“We only stayed one night!”

Super friendly staff! Very helpful with parking, directions and in general!

Superb staff - welcoming and efficient. Great location. Lovely rooms. Great breakfast including fresh produce beautifully marketed

“Room small; corridor noisy; dirty towel left outside adjacent room for two days”

Breakfast was fantastic, apart from when they brought burnt coffee

Very good location - just in front of the main street and the sea. Comfortable beds and pillows Reception staff was very helpful and pleasant

Very comfortable, nice and clean hotel, incl night service. Location great in the busier part of Viareggio with lot of good restaurants around.

Restaurant staff good and food good

“Extraordinary”

The room and the restaurant were exceptional

Staff disponibile e professionale.

“Everything was great! The staff is always ready to help and advise!”

Great staff, they work as if you came to your relatives! The rooms in the hotel are made in the style of the end of the 19th - beginning of the 20th century, you find yourself in old Italy! It's very nice! Great breakfasts! We will definitely come back! very close to the center, but not so noisy and full of tourists, 10 minutes to the cathedral!

“Id stay again definately”

The comfort of the room, silence and care of the front desk staff

The room was small and lacked proper maintenance, with several electronic devices not functioning. Additionally, the front desk staff could have been more welcoming

“okay bis gut”

well placed hotel

“Shame about the weather.”

Excellent service and location

“I cannot recommend highly enough that, if staying in Viareggio, choose any of the other 54 hotels”

24hrs after leaving the Hotel Plaza e de Russie (HPR), I received an email that the 400€ security deposit would be retained due to damage sustained in the room. No enquiry, no discussion - a short, curt email. Reviewing the reviews, clearly several guests at HPR have been wrongfully charged for alleged damage. We could not have caused this damage given the location of the edge of the table in question. An exchange of 10+ emails with HPR followed trying to point them in the right direction, ‘offline’ given the GM, in his responses to ‘online’ feedback, struggles to conceal his irritation at not having had a chance to resolve issues prior to a review being submitted. Having accorded him the courtesy & opportunity of resolving ‘quietly,’ not a word from him despite the ‘forward notice’ he so clearly covets. The hotel contact persisted it must have been me & was in no way prepared to acknowledge any other other means eg housekeeping/maintenance/previous guests etc. Their final proposed reconciliation was to split the 400€ fee, my liability now being 200€, yet re-confirming the HPR’s belief that I am still responsible for the damage & I am being dishonest. An assault on my good nature, honesty & integrity by a 5* hotel is a 1st for me. Am in my 50’s & have stayed in luxury hotels all over the world. Am yet to come across or even hear of such an approach as this. HPR protested that the rooms undergo not one but two inspections to confirm the condition of the room before guests are allowed in yet across the three platforms Google, Tripadvisor & Booking.com, several reviews citing levels of uncleanliness & poor condition of furniture & fittings throw into question the veracity of these alleged inspections. One reviewer asked the hotel to provide the inspection reports evidencing the damage allegedly caused by them - the hotel ‘disgracefully’ refused.