“The landlord's communication, most of time is auto responde there is no real person to contact with”

Arrival date 5. Juni (Thursday) The garage is not available for parking The apartment door is broken, and we can’t close it The apartment has not been cleaned after the previous guest: the bed isn’t made, one man’s shoe is in the bedroom with socks stuck inside, the sofa is a mess, and trash in the kitchen, the bathroom sink is filled with the after-shaving hair From 6 pm to 10 pm on Arrival day, I wrote to them through Booking.com messages and WhatsApp, which the landlord had instructed me on a couple of days ago, and called them. No one responded. At the same time, I had to call booking.com in the UK, which also tried to contact the landlord but in vain. Around 10 pm, we had to leave for the last-minute booking at a different hotel. Next day: 6. Juni (Friday) (we were already at a different hotel) Till next day, late afternoon, the landlord messaged me; If we need to have the apartment cleaned. I request a full refund from Booking.com. As a long-time Booking.com customer, this has been the worst experience I've ever had. I have uploaded the photos and contacted booking.com more than five times. The answer from them is still trying to contact the landlord.

“I enjoyed my stay very much, and hope to visit again.”

Everything was just very good, the car parking inside, the garden view. the good location with the Park across the street. Nearby restaurants and shopping.