“Just wow”

Very beautiful and big room, an amazing view and nice pool. Mariano felt like a true friend immediately and was so helpful with everything. Good wifi, shower, and beds. Very clean.

Location , Area , People that work at the reception, architecture.

“Great”

I stayed in the standard room alone. It’s quiet. The pool is almost always empty, perfect for an introvert away from people :) 18 mins away from the beach by bicycle. The road is easy.

“Exceptional.”

Loved everything about this hotel - the room sizes, cleanliness, decor, and the rooftop pool was everything!!! 100% recommend.

“Nice place with good facilities but lacks a hotel touch”

The room itself was great - very big with a lot of natural light and comfortable super king bed. Pool on the roof was also very nice and modern. Staff on reception were friendly. Decent value for money.

“Beautiful hotel but not good service”

The rooftop pool is really nice. Our room was clean and felt very comfortable - amazing bed!

Huge apartment with two bedrooms, very comfortable beds. Each room with own balcony.

“I really liked the design and the facilities, but I’m not sure if o would come back because of the service.”

The design of the place is amazing, very clean and modern. The rooms are great size. If you like being away from the crowd and the city, it’s definitely a place for you to stay. The pool area is fantastic as well, overlooking the trees.

“Showers don’t work. No where secure to put luggage. Door left wide open to our room for hours”

“Best price quality in Tulum!”

Great place to stay! Excellent location, excellent rooms (bed is very comfy, light is perfect and, in our case, the view was stunning - forest view - and very close to the pool). The price is very fair, namely regarding the rest of choices!

Hi, we stayed at this beautiful hotel in Tulum, but guys don’t fall for the beauty of it. These guys are cheap fraudsters. We booked a scooter,a city tour and an airport cab through them. And what happens next is pathetic. To start with, they took crazy commission on everything they booked for us, so always prefer to book direct, rather than trusting this hotel. When we booked the airport cab a night before, we realised there were cabs right outside the hotel in much cheaper, so we booked a cab directly and cancelled the cab at the hotel 4 hours in prior. But the receptionist forgot to inform the cab company about the cancellation and the cab came. And since we were not okay with paying so much extra and we’d booked a direct cab, and had cancelled this well in prior, we refused to go with the cab booked by the hotel. THE HOTEL DID NOT LET US CHECK OUT FOR THIS, wasted our 30 mins when we had a flight to take and finally after much argument they let us go from there. WHAT HAPPENS NEXT IS SCARY. They sent goons from the cab company in between of the forest and did not let us go ahead unless we didn’t pay them. IMAGINE IN AN UNKNOWN PLACE WE WERE MADE TO FACE THIS BY THE SO CALLED 9.5 STAR PROPERTY. They forced us to pay right there and blackmailed us terribly. We had no option but pay them and leave since we were late for the airport already and couldn’t trust them, who knew what would they have done to us! TERRIFYING. We were traumatised. I WOULD NOT RECOMMEND THIS PROPERTY TO ANYONE.

“luxury rooms”

the lady on reception is not welcoming and not customer-oriented, it is obvious she hates her job! but the guy saved the whole thing for us! he is very positive and friendly!

Everything, the staff is very friendly and prompt at helping and giving local suggestions.

“Lovely, quiet and clean - great stay in Aldea Zama”

The Xambè is located in a newly developed, quiet and very green area of Tulum. we had the suite and were really happy with the size, cleanliness and decor! The bed was super comfy! It was great value and the rooftop pool is a real treat - also very clean and quiet with views of the surrounding jungle. We can truly recommend this lovely place if you are looking for a more quiet stay in Tulum.

“Amazing room, amazing hotel for the area it's in”

Incredible room, cracking view. The staff are very attentitive really friendly made sure we had everything we needed.

“Tulum 2024”

Excellent hotel, very comfortable, the design of the room and the furniture was super comfirtable and ambience was great. As well as the staff. The hotel is in a very peaceful and quiet location. We'll definitely come back. The price was a bargain.

“Beautiful and calm hotel.”

We had a nice experience. Beautiful room, huge matrass. Friendly staff. Very nice swimming pool.

The hotel is awesome! The room was spacious, extemely clear and very nicely decorated. Everything looks new and fresh and it provides all the ammendities desscribed!! The staff is really kind and immediately responded to all our queztions. We wish we had some more time to enjoy the rooftop pool.

“One of the best places and absolutely the most amazing staff”

Everything was absolutely perfect. The staff was so helpful and welcoming. And the place is absolutely beautiful.

“Good rooms, modern and clean”

Style, staff, size of rooms