Río Serrano Hotel + Spa
Sector Río Serrano
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Why people book this hotel
“Good food and great location”
“Beautiful Stunning location Very friendly staff”
“Great service”
“Restaurant staff were all very friendly”
“Room where amazing”
“Spacious rooms”
“Nice little pool, although the water could be just a bit warmer”
“The spa was amazing: we had the pool to ourself in the morning”
“the price is high but for 2 night i was there it was ok to splurge and be closer…”
“Food and drink in the downstairs bar was great and actually very reasonably pric…”
“Breakfast was quality food although variety was limited”
“Very nice rooms, super comfortable beds, high quality towels, varied breakfast, …”
Overview
Offering standard rates and all-inclusive rates which include full-board, Hotel Río Serrano is in Torres del Paine. There is an on-site restaurant and a garden overlooking the Paine Massif. Free WiFi access in available in common areas. Fully carpeted, rooms at Rio Serrano have large windows offering scenic views of the Massif. All of them have heating, fans and private bathrooms. A buffet breakfast is served daily. Guests travelling with the all-inclusive program have complimentary breakfast, lunch and dinner. Regional specialties can be ordered at the restaurant, while enjoying one of the many wines from the property’s cellar. Drinks and cocktails can be enjoyed at De agostini Bar. Boat trips, hiking and horseback riding activities can be practiced. Additionally, guests can explore the areas choosing from several available excursions, for an extra fee. Hotel Río Serrano is 83 km from Puerto Natales and 325 km from Ibañez del Campo Airport in Punta Arenas. It is 4 km from one of the entrances to Torres del Paine National Park. Shuttle services can be arranged for an extra fee. Free parking is provided. Premium wireless connection is offered for a surcharge.
Traveller reviews
Katja
couple
May 11, 2026
“Unforgettable stay! Very nice rooms!”
Room where amazing! Good food and great location.
Lara
extended_group
May 8, 2026
“Perfection”
Best place I have ever stayed. Everything was wonderful.
Pousette
couple
May 7, 2026
“Stunning place in beautiful location”
Beautiful Stunning location Very friendly staff
Diren
couple
May 5, 2026
“Life changing sunrise and sunset views of the massif”
Amazing view. Great service. Great location to lots of national park attractions. Amazing facilities
Zhihong
solo_traveller
April 21, 2026
Food was extremely good. First floor restaurant provided very tasty dishes. Spanish shrimp was superb. Outdoor steak very good. Restaurant staff were all very friendly.
Nikki
couple
April 13, 2026
“Good location.”
Spacious rooms. Good selection of dining (casual lounge bar vs restaurant). Good location for 2 days entering Torres del Paine NP. Nice place to hang out if weather turns bad
Leah
couple
April 12, 2026
“Best stay in TDP!”
Everything! The facilities are serene and well-maintained, and the entire experience is peaceful and rejuvenating. It’s the perfect way to unwind after a day of exploring the park—an unforgettable highlight of any trip to Torres del Paine.
Tan
couple
April 12, 2026
“Amazing hotel, staff and view”
The staff were professional and approachable. Really appreciate the kind gesture from the hotel which made my stay extra special and memorable. The view of the Paine Massif was amazing I could stay in all day. Breakfast was quality food although variety was limited.
Ting
couple
April 11, 2026
“Generally very good but a few to be improved”
Really great hotel with golden location that we can enjoy beautiful views from our windows, nice reception staff, etc. except the dinner restaurant where the service was so so
Marko74
family_with_children
April 9, 2026
“Amazing place in amazing locatio”
Amazing views, luxurious hotel feel. Just amazing..and the view from the room, omg.bed was super comfortable..i only ate at the bar and it was generally good, although i found trout a bit too salted and ceasar salad with chicken was not good..hamburger was amazing though! It was good base for exploring the park, especially the east. For the base of towers it will take almost the same as from Puerto Natales with the car. Nice little pool, although the water could be just a bit warmer..the price is high but for 2 night i was there it was ok to splurge and be closer to the park with amazing view and cosy hotel
M
couple
April 9, 2026
“Amazing location with exceptional food served throughout the day”
Absolutely loved the location - view from room spectacular & so spacious/clean & comfortable . Staff were excellent, food amazing, cocktails great. The only downside was no air conditioning. Although a fan came with the room, it was so hot & stuffy ( had to keep the curtains drawn to keep out the sun but then you couldn’t see the amazing view). An amazing stay though.
TILIN
couple
April 9, 2026
“We do enjoy our stay. Highly recommended.”
The facilities and staff members are great and the location is very convenient. The views are amazing.
Holly
couple
April 9, 2026
“Absolute luxury, the perfect end to our Patagonian adventure!”
Any doubts we had about splurging fo this hotel were dispelled when we entered the room and saw the view of the mountains. The room itself was huge and super comfortable. The spa was amazing: we had the pool to ourself in the morning. Food and drink in the downstairs bar was great and actually very reasonably priced.
Hong
family_with_children
April 7, 2026
Excellent location and services. Rooms facing the mountains are worth the extra cost.
Georgiana
extended_group
April 6, 2026
Location and services and room
Oliver Beck
couple
April 5, 2026
“Perfect location with amazing views”
Roxana
family_with_children
April 4, 2026
Amazing place! Very nice rooms, super comfortable beds, high quality towels, varied breakfast, nice options for lunch/dinner. And the view out of this world. Excellent spa facilities, warm pool. Great options for excursions .
Qi
extended_group
April 3, 2026
The sauna was really nice and staff service was great
Hans
couple
March 29, 2026
“Great location”
Great location with nice facilities like pool and also great grill session every day
kevin
couple
March 25, 2026
Unique hotel in a beautiful location. Fantastic views with horses grazing in immediate vicinity of the hotel.
Facilities
Accessibility
Wheelchair accessible, Toilet with grab rails
Activities
Temporary art galleries, Movie nights, Tour or class about local culture, Live music/performance, Live sport events (broadcast), Sauna, Fitness centre, Fishing, Games room, Spa and wellness centre, Children's playground, Billiards, Hiking, Horse riding, Indoor pool, Kids' club, Public Bath, Beauty Services, Facial treatments, Manicure, Pedicure, Body treatments, Body scrub, Body wrap, Spa facilities, Steam room, Spa lounge/relaxation area, Foot bath, Spa/wellness packages, Massage chair, Fitness, Fitness/spa locker rooms
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Guests have the option to cancel any cleaning services for their accommodation during their stay
Entertainment and family services
Board games/puzzles, Indoor play area
Food & Drink
Kid meals, Special diet menus (on request), Snack bar, Restaurant, Bar, Breakfast options, Wine/champagne, Fruits, Coffee house on site
Food & drink safety
Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered
General
WiFi available in all areas, Bicycle parking, Facilities for disabled guests, Non-smoking rooms, Safety deposit box, Lift, Heating, Soundproof rooms, Allergy-free room, Non-smoking throughout
Internet
Free WiFi, WiFi, Internet services
Outdoors
Garden, Terrace, BBQ facilities, Sun terrace, Outdoor furniture
Parking
Parking on site, Private parking, Accessible parking, Free parking, Parking
Physical distancing
Contactless check-in/check-out, Cashless payment available, Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas
Pool and wellness
Swimming Pool, Pool/beach towels, Sun loungers or beach chairs, Swimming pool
Safety & security
24-hour security, Key card access, Smoke alarms, CCTV in common areas, CCTV outside property, Fire extinguishers, Carbon monoxide sources
Safety features
Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available, Thermometers for guests provided by property, Face masks for guests available
Services
Shared lounge/TV area, Daily housekeeping, Concierge service, Private check-in/check-out, Business centre, Laundry, 24-hour front desk, Meeting/banquet facilities, Packed lunches, Tour desk, Luggage storage, Fax/photocopying, Express check-in/check-out
Classic Double or Twin Room
The spacious twin/double room features air conditioning, a minibar, as well as a private bathroom boasting a walk-in shower and a hairdryer.
Classic Twin or Double room - All Inclusive
The spacious twin/double room offers air conditioning, a minibar, as well as a private bathroom featuring a walk-in shower and a hairdryer. The twin/double room features a flat-screen TV, a wardrobe, a safe deposit box and heating.
Standard Double or Twin Room
Featuring bathrobes, this twin/double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The twin/double room features a minibar, a wardrobe, a safe deposit box, heating and a flat-screen TV.
Standard Double or Twin Room - All inclusive
Featuring bathrobes, this twin/double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The twin/double room features a minibar, a wardrobe, a safe deposit box, heating and a flat-screen TV.
Superior Double or Twin Room with Mountain View
The spacious twin/double room features a minibar, a wardrobe, as well as a private bathroom boasting a bath and a shower. This twin/double room has a safe deposit box, heating, a flat-screen TV and mountain views.
Superior Double or Twin Room with Mountain View - All Inclusive
The spacious twin/double room offers a minibar, a wardrobe, as well as a private bathroom featuring a bath and a shower.
Hotel Policies
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