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Río Serrano Hotel + Spa

Hotel

Sector Río Serrano

hotel
hotel

Why people book this hotel

Great location
11 mentions

Good food and great location

Beautiful Stunning location Very friendly staff

Friendly staff
10 mentions

Great service

Restaurant staff were all very friendly

Comfortable rooms
8 mentions

Room where amazing

Spacious rooms

Pool
4 mentions

Nice little pool, although the water could be just a bit warmer

The spa was amazing: we had the pool to ourself in the morning

Good value
3 mentions

the price is high but for 2 night i was there it was ok to splurge and be closer…

Food and drink in the downstairs bar was great and actually very reasonably pric…

Breakfast available
2 mentions

Breakfast was quality food although variety was limited

Very nice rooms, super comfortable beds, high quality towels, varied breakfast, …

Overview

Offering standard rates and all-inclusive rates which include full-board, Hotel Río Serrano is in Torres del Paine. There is an on-site restaurant and a garden overlooking the Paine Massif. Free WiFi access in available in common areas. Fully carpeted, rooms at Rio Serrano have large windows offering scenic views of the Massif. All of them have heating, fans and private bathrooms. A buffet breakfast is served daily. Guests travelling with the all-inclusive program have complimentary breakfast, lunch and dinner. Regional specialties can be ordered at the restaurant, while enjoying one of the many wines from the property’s cellar. Drinks and cocktails can be enjoyed at De agostini Bar. Boat trips, hiking and horseback riding activities can be practiced. Additionally, guests can explore the areas choosing from several available excursions, for an extra fee. Hotel Río Serrano is 83 km from Puerto Natales and 325 km from Ibañez del Campo Airport in Punta Arenas. It is 4 km from one of the entrances to Torres del Paine National Park. Shuttle services can be arranged for an extra fee. Free parking is provided. Premium wireless connection is offered for a surcharge.

Traveller reviews

K

Katja

couple

May 11, 2026

10

Unforgettable stay! Very nice rooms!

Room where amazing! Good food and great location.

L

Lara

extended_group

May 8, 2026

10

Perfection

Best place I have ever stayed. Everything was wonderful.

P

Pousette

couple

May 7, 2026

10

Stunning place in beautiful location

Beautiful Stunning location Very friendly staff

D

Diren

couple

May 5, 2026

10

Life changing sunrise and sunset views of the massif

Amazing view. Great service. Great location to lots of national park attractions. Amazing facilities

Z

Zhihong

solo_traveller

April 21, 2026

9

Food was extremely good. First floor restaurant provided very tasty dishes. Spanish shrimp was superb. Outdoor steak very good. Restaurant staff were all very friendly.

N

Nikki

couple

April 13, 2026

8

Good location.

Spacious rooms. Good selection of dining (casual lounge bar vs restaurant). Good location for 2 days entering Torres del Paine NP. Nice place to hang out if weather turns bad

L

Leah

couple

April 12, 2026

10

Best stay in TDP!

Everything! The facilities are serene and well-maintained, and the entire experience is peaceful and rejuvenating. It’s the perfect way to unwind after a day of exploring the park—an unforgettable highlight of any trip to Torres del Paine.

T

Tan

couple

April 12, 2026

9

Amazing hotel, staff and view

The staff were professional and approachable. Really appreciate the kind gesture from the hotel which made my stay extra special and memorable. The view of the Paine Massif was amazing I could stay in all day. Breakfast was quality food although variety was limited.

T

Ting

couple

April 11, 2026

10

Generally very good but a few to be improved

Really great hotel with golden location that we can enjoy beautiful views from our windows, nice reception staff, etc. except the dinner restaurant where the service was so so

M

Marko74

family_with_children

April 9, 2026

10

Amazing place in amazing locatio

Amazing views, luxurious hotel feel. Just amazing..and the view from the room, omg.bed was super comfortable..i only ate at the bar and it was generally good, although i found trout a bit too salted and ceasar salad with chicken was not good..hamburger was amazing though! It was good base for exploring the park, especially the east. For the base of towers it will take almost the same as from Puerto Natales with the car. Nice little pool, although the water could be just a bit warmer..the price is high but for 2 night i was there it was ok to splurge and be closer to the park with amazing view and cosy hotel

M

M

couple

April 9, 2026

9

Amazing location with exceptional food served throughout the day

Absolutely loved the location - view from room spectacular & so spacious/clean & comfortable . Staff were excellent, food amazing, cocktails great. The only downside was no air conditioning. Although a fan came with the room, it was so hot & stuffy ( had to keep the curtains drawn to keep out the sun but then you couldn’t see the amazing view). An amazing stay though.

T

TILIN

couple

April 9, 2026

9

We do enjoy our stay. Highly recommended.

The facilities and staff members are great and the location is very convenient. The views are amazing.

H

Holly

couple

April 9, 2026

10

Absolute luxury, the perfect end to our Patagonian adventure!

Any doubts we had about splurging fo this hotel were dispelled when we entered the room and saw the view of the mountains. The room itself was huge and super comfortable. The spa was amazing: we had the pool to ourself in the morning. Food and drink in the downstairs bar was great and actually very reasonably priced.

H

Hong

family_with_children

April 7, 2026

10

Excellent location and services. Rooms facing the mountains are worth the extra cost.

G

Georgiana

extended_group

April 6, 2026

6

Location and services and room

O

Oliver Beck

couple

April 5, 2026

10

Perfect location with amazing views

R

Roxana

family_with_children

April 4, 2026

9

Amazing place! Very nice rooms, super comfortable beds, high quality towels, varied breakfast, nice options for lunch/dinner. And the view out of this world. Excellent spa facilities, warm pool. Great options for excursions .

Q

Qi

extended_group

April 3, 2026

8

The sauna was really nice and staff service was great

H

Hans

couple

March 29, 2026

9

Great location

Great location with nice facilities like pool and also great grill session every day

K

kevin

couple

March 25, 2026

10

Unique hotel in a beautiful location. Fantastic views with horses grazing in immediate vicinity of the hotel.

Facilities

Accessibility

Wheelchair accessible, Toilet with grab rails

Activities

Temporary art galleries, Movie nights, Tour or class about local culture, Live music/performance, Live sport events (broadcast), Sauna, Fitness centre, Fishing, Games room, Spa and wellness centre, Children's playground, Billiards, Hiking, Horse riding, Indoor pool, Kids' club, Public Bath, Beauty Services, Facial treatments, Manicure, Pedicure, Body treatments, Body scrub, Body wrap, Spa facilities, Steam room, Spa lounge/relaxation area, Foot bath, Spa/wellness packages, Massage chair, Fitness, Fitness/spa locker rooms

Cleanliness & disinfecting

Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Guests have the option to cancel any cleaning services for their accommodation during their stay

Entertainment and family services

Board games/puzzles, Indoor play area

Food & Drink

Kid meals, Special diet menus (on request), Snack bar, Restaurant, Bar, Breakfast options, Wine/champagne, Fruits, Coffee house on site

Food & drink safety

Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered

General

WiFi available in all areas, Bicycle parking, Facilities for disabled guests, Non-smoking rooms, Safety deposit box, Lift, Heating, Soundproof rooms, Allergy-free room, Non-smoking throughout

Internet

Free WiFi, WiFi, Internet services

Outdoors

Garden, Terrace, BBQ facilities, Sun terrace, Outdoor furniture

Parking

Parking on site, Private parking, Accessible parking, Free parking, Parking

Physical distancing

Contactless check-in/check-out, Cashless payment available, Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas

Pool and wellness

Swimming Pool, Pool/beach towels, Sun loungers or beach chairs, Swimming pool

Safety & security

24-hour security, Key card access, Smoke alarms, CCTV in common areas, CCTV outside property, Fire extinguishers, Carbon monoxide sources

Safety features

Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available, Thermometers for guests provided by property, Face masks for guests available

Services

Shared lounge/TV area, Daily housekeeping, Concierge service, Private check-in/check-out, Business centre, Laundry, 24-hour front desk, Meeting/banquet facilities, Packed lunches, Tour desk, Luggage storage, Fax/photocopying, Express check-in/check-out

Classic Double or Twin Room

The spacious twin/double room features air conditioning, a minibar, as well as a private bathroom boasting a walk-in shower and a hairdryer.

Max 3 guests 28 1 bedroom 1 bathroom
Classic Twin or Double room - All Inclusive

The spacious twin/double room offers air conditioning, a minibar, as well as a private bathroom featuring a walk-in shower and a hairdryer. The twin/double room features a flat-screen TV, a wardrobe, a safe deposit box and heating.

Max 2 guests 28 1 bedroom 1 bathroom
Standard Double or Twin Room

Featuring bathrobes, this twin/double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The twin/double room features a minibar, a wardrobe, a safe deposit box, heating and a flat-screen TV.

Max 3 guests 24 1 bedroom 1 bathroom
Standard Double or Twin Room - All inclusive

Featuring bathrobes, this twin/double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The twin/double room features a minibar, a wardrobe, a safe deposit box, heating and a flat-screen TV.

Max 2 guests 24 1 bedroom 1 bathroom
Superior Double or Twin Room with Mountain View

The spacious twin/double room features a minibar, a wardrobe, as well as a private bathroom boasting a bath and a shower. This twin/double room has a safe deposit box, heating, a flat-screen TV and mountain views.

Max 3 guests 32 1 bedroom 1 bathroom
Superior Double or Twin Room with Mountain View - All Inclusive

The spacious twin/double room offers a minibar, a wardrobe, as well as a private bathroom featuring a bath and a shower.

Max 3 guests 32 1 bedroom 1 bathroom

Hotel Policies

Check-inFrom 16:00 to 23:59
Check-outFrom 00:00 until 12:00
Cancellation & prepaymentCancellation and prepayment policies vary by room type. Please check your booking details before finalizing.
Accepted credit cardsThe hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine printPlease inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Last updated: Apr 10, 2024, 2:25 AM

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Río Serrano Hotel + Spa - 4 Star Hotel in Torres Del Paine