“Awful, beware before booking 10€ per person for the sheets plus 15€ for the cleaning. Just increase the price of the lis”

Nothing because we didn’t even get to stay there

“Recommend it”

Sauna and clean apartment

“HIDDEN COSTS: Unexpected fees for bed linen, towels, and cleaning demanded AFTER booking".”

I paid the full price, with no right to a refund. Ok, it's like this in many places. When the owner contacted me, she told me that I had to pay for sheets and towels (10 euros per person x2). This extra payment was not specified on the Booking.com page in Catalan language (my mother tongue). This is a fraud, a scam, because once the payment is made, it cannot be canceled. At the same time, she also told me that cleaning was an extra of 10 euros per person and that if we had a pet we also had to pay an extra (10 euros) -Booking specifies that there is no extra for bringing a pet. In the end, I only paid 20 euros extra because it seems that the apartment had cancelled a previous reservation (!). The thing is that this extra information is not found when booking in Catalan language, but according to the owner it is there (!) - After reading in detail, I went to the page written in English... The "funny" fact is that this information is detailed on the Booking.com page in English as "Hidden Costs: Unexpected fees for bed linen, towels, and cleaning demanded after booking". Unfortunately Booking.com does not allow you to take a phone screenshot to prove what I am saying. I have been a Booking.com user for many years and nothing like this has ever happened to me. I have always paid the full price specified in the final price, and have never been charged any "unspecified extras" or "hidden costs". I think that all expenses should be clearly detailed, not hidden.

City centrum apartment

“Not so bad, but it felt like people were doing their job without genuine care”

The location was easy to find, but the instructions were not very clear. What I found unacceptable was that the staff refused to provide the check-in information until I had paid the mandatory bed linen fee. This practice feels dishonest and I doubt it is even legal according to Booking.com’s rules. Guests should not be forced into such conditions before being allowed to check in. The communication via WhatsApp with voice messages was also strange and unprofessional.

“Was it utopia at Utopia.”

Location and the rather well equipped flat.