The reception ladies vhere very friendly and helpfull.

Good breakfast

“good value for money / great staff”

good location, bit wird but does the job

“Old, damaged hotel. Not worth 450/night”

Walls made of paper (you can hear people talking from other room). Room door is missing doorsill and ther is hole between door and floor which means that all sounds from the hall are coming loudly inside. All the doors to the rooms are heavy and hitting so fraking loudly that even id someone closes the door on akother floor, sou hear it. Windows are older than European Union. It either won’t open or you have a problem with closing it. And of course you can hear everything from outside even when the windows are closed. Floor panels are dismantling, furniture has seen better days and furniture in bathroom is totally damaged from humidity/water. There are no electricity contacts next to the bed. There was no shelf from one side of bed. Breakfast was okay-ish but when there was around 20 people, kitchen wasn’t managing to re-fill food and we were waiting for almost everything very long. Coffee was disgusting and we tried 4 different ones.

“good value for money”

price

“Mixed feelings....above and below the standard treatment.....”

I stayed at the hotel under two separate reservations, which makes the dates important to mention. I was very impressed by the customer service at check-in on 21 January. The colleague who answered the phone before noon, when I wanted to verify the possibility of leaving my luggage before check-in, was extremely polite and helpful. The welcome at check-in was excellent, and my first impression upon entering the hotel was very positive, including the pleasant smell and the welcoming atmosphere. Later on 21 January, I noticed that the room was significantly colder than the corridor, despite the heaters being set to the maximum. The way the staff handled this issue was impressive: they provided a small heater and offered to change the room if this did not resolve the problem. On 22 January, I extended my stay via Booking.com for 23–25 January, creating a second reservation. That evening, I wanted to confirm the possibility of staying in the same room so I would not have to move my belongings. It appeared that the staff member handling the request was new. Unfortunately, the way the request was addressed was not optimal, which points more to a training and management issue than individual fault. One response I received was: “Unless nobody else really wants that room, we can keep you there,” which I found inappropriate. I asked to be considered as a person who really wanted that room. At that point another colleague confirmed specifically that only minimal cleaning service would be provided on 23 January (emptying the rubbish bin and changing towels if needed) and yet another one that there should be no problem to keep the room. I was supposed to confirm in the morning SEE BELOW :-(

Delightful staff, clean and neat room. Good value for money. Groceries were walking distance away. Extra heater was very helpful during a little extreme weather.

24-hour reception. Helpful and friendly staff. Clean, comfortable, and parking available.

“Epic.. I have not written such a glowing review for a hotel staff in 35 years of international travel…”

Booked for one night and extended stay for a further 3 days… confidently located with exceptional staff… seriously the customer service was not forced or mechanical.. I have frequently stayed in 5 star hotels but this team shames many… if their compensation isn’t sufficient the owners will lose this valuable resource…

“Miss this opportunity to enjoy a surprisingly comfortable stay in a very friendly my city”

On the surface it looked basic but step inside and my opinion transformed.. but is was the staff from a multitude of exceptionally friendly reception staff keen to help and provide reference points around the city… room comfortable, basic but cleaning staff are meticulous…

Good location near Katowice. Nice and clean, only about 20min drive from the airport

“Recommend”

Good location, friendly staff, clean rooms and nice breakfast

Good hotel, comfortable, close to public transport

Breakfast was great

For 1 night stay it was good

The room and the helpful staff

I really liked this hotel! The room was clean and cozy, and the staff were very friendly. Great location and good value for money. I would definitely stay here again! ⭐️⭐️⭐️⭐️⭐️

Location for me was perfect. A 10 minute walk to the centre. Shower was great. Room nice size.

Great location, we loved being able to walk straight into the park. Breakfast was excellent with plenty of food, and the staff were very friendly and helpful.

This is a basic hotel, perfectly fine for a one-night stay. Our room with a private bathroom was clean, and the free Wi-Fi worked well. The staff were very nice and friendly.