Good

“Disappointing Experience: Style Over Substance and Operational Shortfalls”

We recently stayed at Serangoon House Singapore and, unfortunately, the experience did not meet the expectations set for a property of this nature. If you are looking for a standard of service comparable to a Marriott or similar international chain, I would strongly advise looking elsewhere. The rooms are exceptionally small—so tight that the physical layout is impractical. In the higher-category 'Maharani' room we were moved to, the space was so restricted that if the ladder for the bunk bed is in place, you cannot open the cupboard doors. Furthermore, we encountered significant plumbing issues in our initial room, which necessitated a room change. Guests should be prepared for extremely limited floor space and potential maintenance inconsistencies. The dining experience was a major letdown. Despite booking inclusive of breakfast and dinner, we were met with a rigid "set menu" format that was not clearly disclosed during the booking process. The breakfast quality was poor, relying heavily on pre-packaged/ready-made items rather than fresh, high-quality preparation. While the dinner quality improved slightly after raising concerns with management, the overall dining restriction—even during buffet services, which are still essentially "set"—is not what one expects from a premium booking. The hotel appears to rely on a student-staff model, and it is evident that they lack adequate professional training and experience. While they are clearly trying, they are not equipped to handle guests with the level of service one would expect at this price point. The one redeeming factor was the Hotel Manager, Karen. She was spectacular, professional, and genuinely empathetic to our situation. She did her best to mitigate the issues, and her handling of our concerns was the only reason our stay was salvageable. Conclusion: In summary, the property prioritizes aesthetics over guest comfort and operational efficiency.

“Nice hotel but don’t have brekky there”

Decor and lovely staff

We ask on the spot for the rooms availability and they freely open to us that the room is available for early check in with no additional cost. Thankful

We ask on the spot for the rooms availability and they freely open to us that the room is available for early check in with no additional cost. Thankful

“Nice for 1 night”

I loved the decor of entrance and restaurant

Value for money.

“Great stay, friendly staff, nice breakfast but room was not very comfortable.”

Great location

“Awesome Place to Stay Friendly and Supportive Staff as always our sincere gratitude Mr.Praba FOM”

Great Location and Close to most of the places you need to Travel, Family Friendly.

“One of the best hotel which I have been so far.”

It was cosy and the kids love sleeping on the top bed. Hotel location was ideal to shop nearby shopping centres and variety of food courts.

Super friendly staff that went the extra mile! Thanks a lot!

“It was a great stay at this hotel, with 5 star breakfast experience.”

Everything about the hotel was great. Staff, food(breakfast), location(near to Farrer park MRT).

“Wonderful stay”

Wonderful over night stay here. Staff so helpful, room was beautiful and very comfortable. Excellent location.

Very near to mrt and Mustafa.

good location

“Great”

Breakfast. Beds. Coffee maker. Restraunt

Bunk bed perfect for family 2+2

Excellent breakfast - dinner in the restaurant was also delicious. Accommodation, clean and comfortable. Staff were friendly and very helpful.

“Nice room but don’t eat breakfast here!”

Nice styling of the room and hotel itself.

“Improve the above mentioned facilities and our chance is 100% to come again.”

Receptionist and staff service was excellent. And also there kind behaviour. Location was excellent no doubt about it.