Food

The rooms were nice and as shown in the pictures. The price was good compared to other similar hotel brands in the area but when we got there it was evident why.

“comfortable & clean room, friendly staff, good location”

self-laundry service is available FOR FREE staff are kind good breakfast is served the room is clean

I really like my stay and will return for sure. Location and customer services are exceptional excellent.

“Perfect place to sleep”

Confortable and quiet, good breakfast

Location very good Breakfast very good Friendly staff

“Great Location, Close to subway and great facilities for a western stay”

The breakfast was great and a good selection of all both Asian and Western foods. The fruit had a great variety and there were no queues to get a table.

“Bad Experience”

There was a mix up with rooms with twin beds, which Booking.com allowed me to book that were not available when we got to the hotel resulting in us having to book another room at 200 CNY per night staying there for 3 nights. The other serious problem was that I was in the bathroom and the room door opened and a man walked in. I had to quickly brace myself against the door as I did not know who it was. After he closed the front door, I said to him to wait. When I got my clothes on he told me he was given this room. I followed him to reception to sort out this issue to find I had not been properly allocated this room when we checked in. I was then asked by the man at the desk to show my passport, which I refused as I had shown this for the other 2 rooms I had booked. He then cancelled the other man's card and gave him another room. When I then returned to my room, I found he had cancelled my room keys also, so I was unable to get into my room. Went back to reception and had to wait about 15 mins whilst he argued with other customers before I could get my cards reactivated. He apologised, but I was very angry about this mix-up and feeling unsafe which resulted in me putting the chain on everytime I entered the room. This does not give a good impression of Holiday Inn brand and I am unsure if I will stay in one again.

“Enjoyed the stay.”

Good facility and amazing Breakfast 👌 Enjoyed my stay

Breakfast

Location is good. Breakfast was excelent. Some international food is availibe.

“Excellent once room was upgraded”

Great location

“Good location, comfortable and tasty.”

Good location, comfortable and tasty.

“Well worth staying here!”

Very helpful staff, great buffet breakfast, good location..close to the metro.

“Great place to stay.”

Rooms are good and the front of house staff excellent. Location was central to our needs and the metro next door.

Good breakfast. could cater for more vegetarians.

“I like it overall”

Location is perfect. Proximity to eatery places. Friendly and helpful staff. One of the best beds I ever slept on.

“My favourite part of Shenzhen!”

Great location - parks, shops, and restaurants all close by. Metro access very useful. Pool and spa great, but closed for a few days over Chinese New Year as expected. Room service and cleaning all excellent.

Hotel manager Mrs. Pegy was outstanding. She helped us a lot in the quest to exchange some curency and even went with us to a local bank branch in order to make sure that we get some yuan çash.

“The hotel provides a welcoming and comfortable atmosphere that suits our preferences, its perfect !”

Everything was perfect the manager on duty Miranda (not sure about the spelling) and her staff were amazing people, helpful and friendly every day. My family and I thoroughly enjoy our stays at the Shenzhen Donghua, an IHG Hotel in China. The hotel provides a welcoming and comfortable atmosphere that suits our preferences. The excellent service, well-appointed accommodations, and convenient amenities contribute to a delightful experience for our family. Whether it's the attentive staff, the quality of the facilities, or the overall hospitality, the Shenzhen Donghua consistently meets and exceeds your expectations, making it a preferred choice for your family's accommodations in Shenzen.