“Nowhere near a 4* experience”

Location to town and shuttle to ski lifts, nice bar area

“Disappointing”

The views and transfer via hotel mini bus to and from the ski lifts. The downstairs reception, bar lounge area was good where the staff were friendly and guest vocalist good.

Very friendly atmosphere

very nice, in the end quite a bill

Position A+

“Lovely and cozy stay at Chaberton Lodge. Wonderful staff. Would certainly recommend!”

We had a truly lovely stay at Chaberton Lodge. Firstly, we were met enthusiastically by the hotel's resident dog which was an absolute delight. The staff are wonderful, helpful and accommodating. There is a shuttle that is always available and an extra special thanks must go to the gentleman who drops and collects us. He is always available and helpful - thank you! Breakfast is superb, with gorgeous views of the mountains. The lobby is warm and cozy with a large welcoming fire and live music in the evenings. We thoroughly enjoyed our stay and would certainly recommend! Also super close to the town (walkable 5 - 10 mins).

“Website over promises on the rooms they are very poor”

Excellent breakfast Rooms very tired and poorly furnished Quite depressing no colour

“Very nice”

The living room

“Very good”

We loved staying in chebreton lodge, the craw was nice, the hotel is well built and we had a room with a stunning view to the mountains, breakfast was great, spa wa fun and relaxing . all and all, fantastic experience

“Amazing customer service in a charming hotel.”

We left very early AM so the staff made a takeaway breakfast. It was fantastic.

“A delightful place to stay and enjoy in a great resort”

The service matched the amazing views and food was excellent.

“Lovely weekend mountain biking in a beautiful surroundings”

The staff were lovely, helpful and attentive. Same can’t be said for the owner. He wasn’t particularly friendly !

“Hotel is definitely not value for money.”

The black Labrador and Andrea who was fabulous and transporting us between lifts etc Location was brilliant

“overall great holiday”

staff location bar and breakfast very friendly and efficient shuttle to and from ski lift. Lovely Dog

This is a hard review to write, and not one I would ever want to. But I feel it important to warn others. If I can avoid you having a similar experience, this is worthwhile. This was the worst experience I’ve ever had at a hotel. I’m a frequent traveller who is very happy in both fancy and humble hotels. This was a different experience. The room was tiny (smaller than photos), no privacy at all for guests. The spa cost extra, and smelt of urine. And - worst of all - I got bitten by bed bugs, causing a severe allergic reaction, then abused by the manager. Now, you might say bed bugs could be a one off. Perhaps. The issue was, when my partner and I raised this with staff, it wasn’t taken very seriously. There was barely an apology, except for the cleaning staff who was helpful and gave me some steroid cream to help. It was clear this happens a lot… When we asked for reasonable compensation - three days of our trip ruined by having to apply cream - the manager refused and got extremely abusive. He threatened us, and even tried to get us to sign a hastily written NDA (!) to not write a bad review. We refused, and did eventually reach an agreement with the hotel and Booking.com. But then, after we left, the manager backed out and repeated multiple lies about the trip. I could write more - and I suspect the hotel will reply to this review with another pack of lies. I’m just glad my rashes have now (finally) cleared up. But - all in all - this was an awful experience, one I wouldn’t wish on my worst enemy. The location is nice, but just go stay elsewhere where you have some privacy, it doesn’t smell of urine, and you won’t get bitten by bed bugs, or abused.

This is a hard review to write, and not one I would ever want to. But I feel it important to warn others. If I can avoid you having a similar experience, this is worthwhile. This was the worst experience I’ve ever had at a hotel. I’m a frequent traveller who is very happy in both fancy and humble hotels. This was a different experience. The room was tiny (smaller than photos), no privacy at all for guests. The spa cost extra, and smelt of urine. And - worst of all - I got bitten by bed bugs, causing a severe allergic reaction, then abused by the manager. Now, you might say bed bugs could be a one off. Perhaps. The issue was, when my partner and I raised this with staff, it wasn’t taken very seriously. There was barely an apology, except for the cleaning staff who was helpful and gave me some steroid cream to help. It was clear this happens a lot… When we asked for reasonable compensation - three days of our trip ruined by having to apply cream - the manager refused and got extremely abusive. He threatened us, and even tried to get us to sign a hastily written NDA (!) to not write a bad review. We refused, and did eventually reach an agreement with the hotel and Booking.com. But then, after we left, the manager backed out and repeated multiple lies about the trip. I could write more - and I suspect the hotel will reply to this review with another pack of lies. I’m just glad my rashes have now (finally) cleared up. But - all in all - this was an awful experience, one I wouldn’t wish on my worst enemy. The location is nice, but just go stay elsewhere where you have some privacy, it doesn’t smell of urine, and you won’t get bitten by bed bugs, or abused.

“Perfect, just perfect.”

Beautiful location, quiet and stunning views! The staff were amazing and could not do enough for us. They had a shuttle bus to the ski lifts which was amazing and there when ever we needed it. This was not advertised so a real bonus.

“We had a fantastic 3 night stay. The staff were so attentive and could not do enough for us. Spa is beautiful too. We wo”

We loved the bar area with the fire. A beautiful setting

Everyone goes out of their way to make the stay as comfortable as possible. And by everyone I mean everyone. It's incredible!!