“Could be better.”

Location, close to the shops and beach.

“Could be better.”

Location, close to the shops and beach.

Well run 5 star hotel , beautiful grounds , world class lobby, I've very little to complain about .

Location is brilliant, just few minutes walk from the hotel to the tax free shopping centre; sea life restaurant is also very nice, recommend it. There are so many programs in the kids club, plenty things to do for the kids. Staffs are very nice too. Our personal assistant Winnie is so helpful.

“Relaxing and luxurious short stay”

Location and facilities and breakfast

“Would return”

Bed was one of the most comfortable I’ve ever laid on and the room was beautifully designed. Breakfast spread was extensive and good. Love everything about the stay.

“We have best accommodation experience in Sanya and definitely will come back again.”

Excellent location and facilities, especially our butler Jiff had provided professional service and comprehensive information even before we checked in. They have provided daily kids club activities from morning till the night! Very good buffet breakfast and highly recommend the Chinese restaurant in the hotel.

“Extremely Disappointing – Rude Front Desk Manager and Misleading Service”

Extremely Disappointing

“Exceeded expectations everywhere but for when it came to swimming at the beach.”

The room was fantastic, the Aquarium and Aqua restaurant were also unmissable. The breakfast was probably the best of the included breakfasts we experienced in the 6 different hotels we stayed at. The pool was heated, unlike the previous pool at the previous hotel which was only good for doing laps. Live music in the evenings was also very nice.

“Clean, comfortable 5* hotel with excellent customer service and kids activities”

There are lots of activities for children all included with the price of our room. Plus an arcade that my children loved. The staff were so kind, friendly and helpful. I lost my phone and one of the cleaning staff helped me find it. It was my daughter’s birthday and they surprised her with a cake and souvenir bag. The breakfast buffet was incredible and the Chinese dinner we had at their Chinese restaurant was delicious. The room was spacious, clean with a bath on the balcony. 2 pools, excellent kids indoor play area and access to the beach.

Everything

“A relaxing good time.”

Lovely room and size was great! A property with vast area and walking spaces. Lots of green. Love the deep aquarium - the species of aqua life and their numbers were just nice for that space…pls do not add more or ensure a good swimming space for them.

Friendly and helpful staff. Location is great and their private beach is kept very clean Free airport shuttle.

“Very satisfied will recommend to others if they are looking for a resort to just rest and chill”

Breakfast spread was awesome. We were very satisfied with our room.

“awesome”

Room was great, breakfast have ample of choices, activities were so full that my kid enjoyed the most.

“We like the hotel, but expected a bit more.”

Generally the service coincide well with good practices of Intercontinental, namely good and properly equipped room, it is not necessary to ask them to bring toiletries or something, everything is in place. Personnel is attentive and tries to do their best. Coming to Hainan today you should be aware that practically nobody could speak English (and most probably other languages as well), few of them can understand, and you should be patient enough to explain what you want. If you succeed, everything will be done in a blink of an eye and completely in accordance with what was understood. I recommend having mobile internet available to use on-line translation services, which is helpful, but not a guarantee. Hotel restaurants are good quality, but extremely expensive. Breakfast was nice, especially its Chinese dishes, Western part was much more dull and usual. Swimming pools are in perfect condition (as for me, they were too shallow). And it is a pool with sea water, fishes and turtles, which is worthy to mention, and they organise aqualung diving there ;-) instead of open sea. It could be mentioned that there is a duty-free shopping centre nearby where there are a number of good (maybe not very cheap) restaurants, which are twice cheaper than ones in the hotel.

“All in all we had a wonderful time in this hotel, it is really huge and beautiful, food was great, everyone was very nic”

Underwater restaurant, Wechat concierge service, pools with foamparty, billard table, huge breakfast selection, beautiful garden, spacious room with bathtub on balcony, fancy hairdryer and electric curtains, beautiful beach, shopping centers with dining options right next to hotel / across the street

“A great location for family trip”

Great location for accessing the duty free shop and visit Atlantis. Super beautiful and secluded private beach. The service was very good. We could get a crib and a step chair for our toddler. The kids center is also very nice. lots of activities.

“My butler is Stella, she is very careful and thoughtful. She made our stay more perfect, I will definitely come again.”

Great service, nice facility and beautiful view.

“The service team is very professional, especially Raina was fabulous and responsive.”