“Unbelievable hotel/facilities/location and staff!! A true testament to all involved as it made our trip that lit”

Beautiful aesthetic overall- without compromising on the necessities. Great combination of luxury and practicality

“Nice but hard to sleep if on ground floor.”

The room was very nice with good facilities. The hotel reception was very nice and the complimentary breakfast was welcomed. The swimming pool area was well kept and the views were very nice from the rooftop bar and pool.

“Not worth the price I paid”

I love the beautiful decor of the hotel. It was very clean and it always smelled very nice and it was pretty close to the airport.

“Would go again 👍🏼”

Very stylish and nice

“Beautiful boutique hotel”

Great location for santurce and Miramar districts, only 10 mins walk to T-Mobile distrito, beautifully decorated hotel with lots of 1950's features. Good sized, comfortable room, very quiet. Good selection of restaurants near by. Friendly helpful staff.

“Stunningly beautiful boutique hotel, great amenities, the most friendly and kind staff we've met.”

The Don Rafa is a beautiful hotel, very well appointed throughout, absolutely stunning decor. We booked the Miramar Jr Suite, and plenty of room with living area with refrigerator and great large tv and couch, and bed comfy. Aircon good and not noisy at all. Decent continental breakfast in lobby, and gorgeous rooftop pool and cabana area we wish we had made more use out of. Very good restaurant on site, and lots of close by restaurants and bars. Most of all we have to comment on the incredibly personable and friendly staff at the Don Rafa - all kind, funny, helpful and cheerful, always addressing you personally by name which really added the special touch. We felt very welcome and at home there, and would not hesitate to return if ever back in San Juan. Highly recommend this hotel.

“Fantastic”

Loved it

“Relaxing, comfortable and was a good place to be at for NYE.”

Location and cleanliness.

“Fantastic stay , will be back”

Beautiful property , very professional and helpful staff

“False room description at a very inflated price”

The staff and the decor in the public areas

“Lovely hotel with bad experience”

To begin, all the staff were extremely helpful and the building itself is beautiful. Unfortunately these things were marred by our experience. I booked this hotel many months ago. At the time of booking, I was not made aware that there would be a huge NYE party on that night. It would have been useful to be warned so that we could find accommodation elsewhere if desired (or at least have the option). The first notification I was provided about the celebrations was in November (less than 2 months prior to our stay) - by then it was very late to be looking for other accommodation. After we checked in at 4pm (which is a very late check in - most places are 2-3pm), we tried to relax by the pool but were told it was closed that day due to preparations for the party. This was extremely disappointing as we had been driving all day and just wanted a relax and a swim. Again, I was not made aware of this prior to our visit. When we got home at around 10pm, we had to wade through the huge party and dance floor just to access our room (which was on the same floor as the party). Then the music was SO LOUD from our bedroom it was literally impossible to even concentrate on reading a book. Given the hotel knew we were not attending the party, it would have been thoughtful to put us in a room further away on a separate floor. Even though I totally understand it’s NYE and everybody wants to party, we wanted to go to sleep earlier so we could get up and enjoy the city the following day. Really, if I had known the music would be so loud and unbearable we would have stayed elsewhere. This was a really disappointing stay for us in an otherwise lovely hotel.

“Excellent all round”

The hotel is in a good location, the rooms are very spacious, great facilities and excellent staff. The small things that went a long way from the staff made it the highlight of the stay.

“We felt taken care of before we arrived until we left.”

The staff and decor was the best and above our expectations.

“Overall it was good, just small inconveniences.”

Management and staff was great. Ambiance and decor was great. Room was spacious. Loved the ice maker and refrigerator in the room.

“The stay was good we'll definitely going back thank you for your hospitality.”

The location was great but,we didn't eat breakfast there not because we didn't want to we just wanted to explore where we were.

“Corner side hotel witha view!”

Well this is a very nice find. Special little hotel which has been done really well. The people are fantastic and the hotel has an amazing restaurant with pool on the roof. I would recommend going! Already have a to friend visiting PR in the next month. I will be back!