“Safe but ok”

The location was safe, we went out for a walk at night and it was fine

Great location lovely hotel.

Location

“Positive overall but interconnected rooms allocation needs addressing”

Overall, we had a pleasant stay at Hotel Caza and there were many things to like. The rooms were clean and well maintained, with spacious bathrooms and excellent walk-in showers. The toiletries provided were lovely, and we appreciated that towels and bed linen were refreshed daily. There were plenty of plug sockets in the room, which was very convenient for a family travelling with multiple devices. The location is excellent, within easy walking distance of Fisherman's Wharf, Ghirardelli Square and Marina Cove, making it an ideal base for exploring San Francisco. The lobby always smelled amazing, with a fresh fragrance that seemed to be circulated through the air conditioning system, creating a welcoming first impression. The evening milk and cookies were a lovely touch for children, and the grab-and-go breakfast offered a good selection of items. The children's play area was also very well equipped and kept our younger children entertained. Finally, the front desk staff we dealt with during our stay were friendly, professional and helpful.

“Fantastic place to stay, will return.”

Great room, great location. Will definitely return. I stayed 6 nights and we loved the place.

The locarion is amazing. The gym is good.

“Very comfortable stay, whit the option to purchase all desired extras”

The hotel offers a lot of extras and entertainment for all ages. Great business concept

“Good Hotel and location”

Nice hotel, good location near to Fisherman's wharf, staff friendly and helpful.

“Good location, good price, friendly staff, with good facilities”

Games area was fun & kept the kids entertained

“Great stay!”

It was close to the wharf, restaurants and easy to walk to and from

“Good hotel”

Good air conditioning, good size room, good bathroom

“Horrible customer service”

The location is great, 10 min walking to the Wharf and the iconinc cable car

Location

“Great location great shuttle service”

Shuttle bus service to the airport was awesome. Brian and Jonathan were the best. Location was great and so clean

“Good location with basic amenities”

Convenient location. Clean and comfortable

“Brilliant location, lovely and clean, staff helpful”

The location was amazing

Clean and perfectly situated close to all interesting sites and public transportation.

“Great value for money great location to explore”

Location was perfect

“Good hotel would go again just for Elser the barman”

Exceptional barman, attentive desk staff, great location, spacious room with something resembling a view.

I am disappointed with how the hotel handled my $400 deposit after checkout. I left the hotel on April 25, 2026, and was initially told several times that the deposit had already been released and would return to my account within 7–10 business days. However, after contacting the hotel multiple times, they later admitted that the automatic release had failed and that they only manually released the authorization much later. Today We are on the afternoon on 08/05/2026, and I don't have yet a solution. This has caused unnecessary stress and inconvenience, especially because I had to follow up repeatedly before the issue was properly acknowledged. I also requested written proof or a receipt confirming the release of the funds, but this has not been provided. To make matters more confusing, I received a refund of only $0.01, while the outstanding deposit is $400. The stay itself may have been acceptable, but the post-stay handling of the deposit has seriously affected my overall experience. I would expect clearer communication, faster resolution, and proper proof when a guest’s money is being held for this long.