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Best Western Hotel & Spa Austria-La Terrasse

Hotel

21 PLACE MASSENET

hotel
hotel

Why people book this hotel

Friendly staff
10 mentions

Staff were friendly and very helpful

Staff are very friendly and helpful

Great location
9 mentions

Location was convenient for transport and was quieter than a central city locati…

Staff, Location and food

Comfortable rooms
7 mentions

Beds were quite comfortable, large by French standards but think the king was mo…

Nice welcome, upgraded room

Clean rooms
3 mentions

The staff were all very welcoming and friendly, the room was comfortable and cle…

Clean

Breakfast available
2 mentions

The evening meal and breakfast were excellent

Breakfast variety excellent good choice

Parking available
1 mentions

It was very clean The staff were extremely helpful Good parking

Overview

Featuring 3-star accommodation, Best Western Hotel & Spa Austria-La Terrasse is situated in Saint-Étienne, 2.2 km from Zénith de Saint-Etienne and 1.6 km from Geoffroy-Guichard Stadium. Featuring a restaurant, the property also has a bar, as well as a sauna and a hot tub. The accommodation features room service and a 24-hour front desk for guests. Guests at the hotel can enjoy a buffet breakfast. Cité du Design is 2 km from Best Western Hotel & Spa Austria-La Terrasse. The nearest airport is Lyon - Saint Exupery Airport, 77 km from the accommodation.

Traveller reviews

S

Sandra

solo_traveller

June 14, 2026

8

Location was convenient for transport and was quieter than a central city location. Staff were friendly and very helpful. Water bottles could be refilled from dispenser in hallway.

O

Olof

solo_traveller

October 23, 2025

6

Good as a transit hotel

Basic

W

Wulstan

couple

August 31, 2025

9

Sticky start but a great finish

In the context of what we were doing, this hotel was great. My wife in particular loved the water spar by the lift.

T

Thomas

family_with_children

August 11, 2025

10

Super accueil et personnel attentioné.

G

Gaell

solo_traveller

October 22, 2024

8

Perfect

Staff, Location and food

S

Stuart

couple

September 14, 2024

10

We arrived just looking for a break on a long journey, but left with a new favorite place.

This is a hidden Gem. The restaurant was fantastic! I can not recommend this place highly enough. The staff were all very welcoming and friendly, the room was comfortable and clean, with a nice comfy bed. Did I say the restaurant was fantastic! we will without doubt be visiting again. we booked the nearest place to us on a journey from north to south of France, and I have to say this was the highlight of our journey. we left feeling refreshed and very happy.

D

Dave

couple

September 4, 2024

7

The evening meal and breakfast were excellent

A

AnnaBB

couple

August 25, 2024

7

Convenient decent hotel with lovely staff

Staff are very friendly and helpful. Location right near the tram to the centre of town and easy access to the stadium. Decent bar and restaurant (although we went post rugby match and they were a bit overwhelmed and hence slow in serving and ran out of dishes after you ordered them but it was the first rugby game there so I expect they will be better prepared in future). Beds were quite comfortable, large by French standards but think the king was more what we would consider a queen in Aus. Nice to have free water bottles each day.

A

Alexandra

couple

August 5, 2024

10

Location,facilities

J

Joyce

couple

July 10, 2024

8

Very convenient stop enroute to Toulon, bar and restaurant excellent, friendly staff!

Nice welcome, upgraded room

Ḿąṝk

family_with_children

June 17, 2024

8

Evening meal was lovely

H

Helen

extended_group

June 6, 2024

9

Good value and lovely stay.

Great location. Clean. Lovely staff. Good restaurant.

C

Connie

couple

May 20, 2024

9

Had dinner which was excellent.

S

Silvana

solo_traveller

December 5, 2023

7

Ok hotel for one night on a business trip

Nice jacuzzi for a bubble bath after a long day at work

A

Andrea

couple

September 27, 2023

7

Staying for rugby World Cup match made it expensive but facility & service exceeded expectations

Very friendly staff

M

Mark

couple

September 22, 2023

7

The staff were nice. The food was basic but nice. I would have been happy to pay a decent surcharge however the price wa

Walking distance to the Stadium

A

Anna

couple

September 19, 2023

7

Convenient decent hotel with lovely staff

Staff are very friendly and helpful. Location right near the tram to the centre of town and easy access to the stadium. Decent bar and restaurant (although we went post rugby match and they were a bit overwhelmed and hence slow in serving and ran out of dishes after you ordered them but it was the first rugby game there so I expect they will be better prepared in future). Beds were quite comfortable, large by French standards but think the king was more what we would consider a queen in Aus. Nice to have free water bottles each day.

K

Kenneth

couple

September 19, 2023

8

Perfect for us for watching live sport in St Etienne

It was very close to the rugby stadium, the gym, supermarkets and a fab bakery. We ate in the restaurant both nights and the meals were superb. The bed was comfortable and the space in the room good with an external window. It was very clean The staff were extremely helpful Good parking.

C

Claudia

couple

September 10, 2023

9

Very pleasant stay the staff were great

Modern nicely decorated rooms and common areas. Very helpful and friendly staff made us feel welcome. Good location and very close to the tram station for access. Very comfortable bed.

J

Julia

couple

September 6, 2023

9

Comfortable hotel with excellent friendly staff.

Meal in restaurant excellent. Just portions a little too big but wonderful friendly efficient service. Breakfast variety excellent good choice. Again all staff very friendly and helpful.

Facilities

Activities

Sauna, Hot tub/Jacuzzi, Spa facilities, Spa lounge/relaxation area

Cleanliness & disinfecting

Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & Drink

Coffee house on site, Breakfast options, Snack bar, Breakfast in the room, Restaurant, Bar

Food & drink safety

Physical distancing in dining areas, Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers

General

Bicycle parking, Pets allowed, Non-smoking rooms, Family rooms, Air conditioning

Internet

WiFi, Free WiFi, Internet services

Parking

Parking, Parking on site, Street parking, Accessible parking

Physical distancing

Contactless check-in/check-out, Cashless payment available, Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas

Safety features

Staff follow all safety protocols as directed by local authorities, Hand sanitizer in guest accommodation and key areas, First aid kit available, Face masks for guests available

Services

Room service, 24-hour front desk

Standard Double Room

A tea and coffee maker, a safe deposit box and a computer are provided in this double room. The unit offers 1 bed.

Max 2 guests 15 1 bedroom0
Standard King Room

The double room offers a tea and coffee maker, a safe deposit box and a computer. The unit offers 1 bed.

Max 2 guests 15 1 bedroom0
Standard Queen Room - Non-Smoking

The double room offers a tea and coffee maker, a safe deposit box and a computer. The unit offers 1 bed.

Max 2 guests 15 1 bedroom0
Superior King Room

The triple room is equipped with a minibar, a tea and coffee maker, a safe deposit box as well as a computer. The unit offers 2 beds.

Max 3 guests 18 1 bedroom0

Hotel Policies

Check-inFrom 15:00 to 23:59
Check-outFrom 00:00 until 11:00
Cancellation & prepaymentCancellation and prepayment policies vary by room type. Please check your booking details before finalizing.
Accepted credit cardsThe hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine printNo special policies listed.
Last updated: Apr 10, 2024, 2:48 PM

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