Best Western Hotel & Spa Austria-La Terrasse
21 PLACE MASSENET
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Why people book this hotel
“Staff were friendly and very helpful”
“Staff are very friendly and helpful”
“Location was convenient for transport and was quieter than a central city locati…”
“Staff, Location and food”
“Beds were quite comfortable, large by French standards but think the king was mo…”
“Nice welcome, upgraded room”
“The staff were all very welcoming and friendly, the room was comfortable and cle…”
“Clean”
“The evening meal and breakfast were excellent”
“Breakfast variety excellent good choice”
“It was very clean The staff were extremely helpful Good parking”
Overview
Featuring 3-star accommodation, Best Western Hotel & Spa Austria-La Terrasse is situated in Saint-Étienne, 2.2 km from Zénith de Saint-Etienne and 1.6 km from Geoffroy-Guichard Stadium. Featuring a restaurant, the property also has a bar, as well as a sauna and a hot tub. The accommodation features room service and a 24-hour front desk for guests. Guests at the hotel can enjoy a buffet breakfast. Cité du Design is 2 km from Best Western Hotel & Spa Austria-La Terrasse. The nearest airport is Lyon - Saint Exupery Airport, 77 km from the accommodation.
Traveller reviews
Sandra
solo_traveller
June 14, 2026
Location was convenient for transport and was quieter than a central city location. Staff were friendly and very helpful. Water bottles could be refilled from dispenser in hallway.
Olof
solo_traveller
October 23, 2025
“Good as a transit hotel”
Basic
Wulstan
couple
August 31, 2025
“Sticky start but a great finish”
In the context of what we were doing, this hotel was great. My wife in particular loved the water spar by the lift.
Thomas
family_with_children
August 11, 2025
Super accueil et personnel attentioné.
Gaell
solo_traveller
October 22, 2024
“Perfect”
Staff, Location and food
Stuart
couple
September 14, 2024
“We arrived just looking for a break on a long journey, but left with a new favorite place.”
This is a hidden Gem. The restaurant was fantastic! I can not recommend this place highly enough. The staff were all very welcoming and friendly, the room was comfortable and clean, with a nice comfy bed. Did I say the restaurant was fantastic! we will without doubt be visiting again. we booked the nearest place to us on a journey from north to south of France, and I have to say this was the highlight of our journey. we left feeling refreshed and very happy.
Dave
couple
September 4, 2024
The evening meal and breakfast were excellent
AnnaBB
couple
August 25, 2024
“Convenient decent hotel with lovely staff”
Staff are very friendly and helpful. Location right near the tram to the centre of town and easy access to the stadium. Decent bar and restaurant (although we went post rugby match and they were a bit overwhelmed and hence slow in serving and ran out of dishes after you ordered them but it was the first rugby game there so I expect they will be better prepared in future). Beds were quite comfortable, large by French standards but think the king was more what we would consider a queen in Aus. Nice to have free water bottles each day.
Alexandra
couple
August 5, 2024
Location,facilities
Joyce
couple
July 10, 2024
“Very convenient stop enroute to Toulon, bar and restaurant excellent, friendly staff!”
Nice welcome, upgraded room
Ḿąṝk
family_with_children
June 17, 2024
Evening meal was lovely
Helen
extended_group
June 6, 2024
“Good value and lovely stay.”
Great location. Clean. Lovely staff. Good restaurant.
Connie
couple
May 20, 2024
Had dinner which was excellent.
Silvana
solo_traveller
December 5, 2023
“Ok hotel for one night on a business trip”
Nice jacuzzi for a bubble bath after a long day at work
Andrea
couple
September 27, 2023
“Staying for rugby World Cup match made it expensive but facility & service exceeded expectations”
Very friendly staff
Mark
couple
September 22, 2023
“The staff were nice. The food was basic but nice. I would have been happy to pay a decent surcharge however the price wa”
Walking distance to the Stadium
Anna
couple
September 19, 2023
“Convenient decent hotel with lovely staff”
Staff are very friendly and helpful. Location right near the tram to the centre of town and easy access to the stadium. Decent bar and restaurant (although we went post rugby match and they were a bit overwhelmed and hence slow in serving and ran out of dishes after you ordered them but it was the first rugby game there so I expect they will be better prepared in future). Beds were quite comfortable, large by French standards but think the king was more what we would consider a queen in Aus. Nice to have free water bottles each day.
Kenneth
couple
September 19, 2023
“Perfect for us for watching live sport in St Etienne”
It was very close to the rugby stadium, the gym, supermarkets and a fab bakery. We ate in the restaurant both nights and the meals were superb. The bed was comfortable and the space in the room good with an external window. It was very clean The staff were extremely helpful Good parking.
Claudia
couple
September 10, 2023
“Very pleasant stay the staff were great”
Modern nicely decorated rooms and common areas. Very helpful and friendly staff made us feel welcome. Good location and very close to the tram station for access. Very comfortable bed.
Julia
couple
September 6, 2023
“Comfortable hotel with excellent friendly staff.”
Meal in restaurant excellent. Just portions a little too big but wonderful friendly efficient service. Breakfast variety excellent good choice. Again all staff very friendly and helpful.
Facilities
Activities
Sauna, Hot tub/Jacuzzi, Spa facilities, Spa lounge/relaxation area
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guests have the option to cancel any cleaning services for their accommodation during their stay
Food & Drink
Coffee house on site, Breakfast options, Snack bar, Breakfast in the room, Restaurant, Bar
Food & drink safety
Physical distancing in dining areas, Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers
General
Bicycle parking, Pets allowed, Non-smoking rooms, Family rooms, Air conditioning
Internet
WiFi, Free WiFi, Internet services
Parking
Parking, Parking on site, Street parking, Accessible parking
Physical distancing
Contactless check-in/check-out, Cashless payment available, Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas
Safety features
Staff follow all safety protocols as directed by local authorities, Hand sanitizer in guest accommodation and key areas, First aid kit available, Face masks for guests available
Services
Room service, 24-hour front desk
Standard Double Room
A tea and coffee maker, a safe deposit box and a computer are provided in this double room. The unit offers 1 bed.
Standard King Room
The double room offers a tea and coffee maker, a safe deposit box and a computer. The unit offers 1 bed.
Standard Queen Room - Non-Smoking
The double room offers a tea and coffee maker, a safe deposit box and a computer. The unit offers 1 bed.
Superior King Room
The triple room is equipped with a minibar, a tea and coffee maker, a safe deposit box as well as a computer. The unit offers 2 beds.
Hotel Policies
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