Hyatt House Richmond - Short Pump
11800 West Broad Street, Suite 1098
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Why people book this hotel
“Room was beautiful, amazing views of the parking lot, I am a people watcher”
“The bed was very comfortable and the shower was great”
“Breakfast in the morning was delicious and fulfilling”
“Breakfast can EXTREMELY be better with less cost products”
“It’s location”
“Location was good I got paid a tourist fee when I'm not a tourist I like in Rich…”
“Staff were friendly & helpful”
“Staff were great, rooms very comfortable, breakfast great”
“Modern, clean, good breakfast, hot water, aircon that worked, fitness area, prox…”
“Hotel and room was very clean and staff were very helpful and friendly”
Overview
Located in Short Pump, Henrico, HYATT house Richmond West offers free Wi-Fi, a fitness centre and full bar. University of Richmond is 15.8 km away. Each modern studio boasts a flat-screen cable TV and a seating area. A full kitchen with a dishwasher and microwave is provided. The private bathroom includes a hairdryer and free toiletries. At HYATT house, 24-hour reception, a safety deposit box and free parking is available. Meeting rooms, dry cleaning and a self-serve laundry facility is also included. A business centre with fax and copy services is available. Short Pump Town Center and Funny Bone Comedy Club is a short walk away.
Traveller reviews
Kelly
family_with_children
September 27, 2025
“Pleasant and comfortable stay.”
It’s location. Staff were friendly & helpful.
Anna
family_with_children
July 17, 2025
“Very comfortable”
Modern, clean, good breakfast, hot water, aircon that worked, fitness area, proximity to restaurants and shops.
RValadez
couple
February 11, 2025
“Great place to stay”
Room was beautiful, amazing views of the parking lot, I am a people watcher. The waffle maker was awesome and great option toppings. I liked how there was an Almond Milk option. The bar is an added plus.
Jarvis
extended_group
June 17, 2024
“Ask for a room with quiet A/C unit or you will regret it!”
Hotel and room was very clean and staff were very helpful and friendly.
Natalia
family_with_children
June 17, 2024
Everything
Kathleen
couple
June 1, 2024
“It was nice , co to family for visiting . We gave it two visits but the hotel has a smell.”
The bed was very comfortable and the shower was great. Breakfast in the morning was delicious and fulfilling. The hotel was linked to the mall and many reastaurants to choose from for dinner.
eric
couple
April 11, 2024
“Love the location being close to mall, eateries and entertainment (funny bone). Hotel rate not bad.”
Breakfast can EXTREMELY be better with less cost products. Especially for the room rate that we pay.
RamoI
solo_traveller
March 31, 2024
Too expensive for what it offers
Roseanne
couple
February 21, 2024
“Great place to stay”
Room was beautiful, amazing views of the parking lot, I am a people watcher. The waffle maker was awesome and great option toppings. I liked how there was an Almond Milk option. The bar is an added plus.
john
family_with_children
January 29, 2024
“Overall it was good the staff was nice there could be a better smoking policy a massage spa would Be”
Location was good I got paid a tourist fee when I'm not a tourist I like in Richmond I just wanted to be close to the events I was going to so I could walk.
SHERILYN
extended_group
January 4, 2024
“It was the perfect place to stay for a shopping trip to Short Pump! We plan to return!!”
Great location for my trip, room was wonderful- loved the kitchen feature, desk, breakfast, etc.
Augustine
couple
January 3, 2024
“Na”
Na
KEVIN
solo_traveller
November 10, 2023
“Would have been perfect, if the engineers could have turned the fan off. It was loud, no sleep!”
Breakfast was very good
Mervyn
family_with_children
October 7, 2023
“Good hotel in a good location”
The room we booked was a Deluxe King Suite which we found to be spacious and very comfortable. We particularly liked the layout of the room. We had stayed here before, several years ago, and we weren't disappointed on this occasion. The breakfast was good and there was a, relatively, good selection. The hotel is attached to a shopping mall which we found quite convenient
Gloria
family_with_children
August 17, 2023
“It’s was nice”
Good It’s was good
Paul
couple
June 6, 2023
Staff were great, rooms very comfortable, breakfast great.
SHELBY
family_with_children
May 22, 2023
“Great”
Room, breakfast, location, great hotel
Chris
solo_traveller
May 2, 2023
“Bad review this time because no response on bill issue.”
I normally love this place but the time you need assistance with a billing issue no one will even reply an email.
Ian
couple
March 21, 2023
“very enjoyable stay with helpful staff”
great location for shops and restaurants
Ian
couple
March 10, 2023
“Excellent location and large comfortable rooms producing an excellent stay”
room was very large and nice view out to the woodland . Bed very comfortable and a good shower . Receptionist very friendly and two restaurant recommendations for Lehja and Firebirds were excellent and within walking distance . The hotel is situated right next to the major mall so very good .
Facilities
Activities
Fitness centre
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guests have the option to cancel any cleaning services for their accommodation during their stay
Entertainment and family services
Board games/puzzles
Food & Drink
Wine/champagne, Breakfast options, Snack bar, Restaurant, Bar
Food & drink safety
Physical distancing in dining areas
General
Non-smoking rooms, Facilities for disabled guests, Family rooms, Lift, Safety deposit box, Heating, Minimarket on site, Non-smoking throughout, Air conditioning, WiFi available in all areas
Internet
Internet services, WiFi, Free WiFi
Outdoors
Outdoor furniture, Outdoor fireplace
Parking
Accessible parking, Parking on site, Private parking, Parking, Free parking
Physical distancing
Contactless check-in/check-out, Cashless payment available, Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas
Safety & security
Smoke alarms, Fire extinguishers
Safety features
Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas
Services
Ironing service, Fax/photocopying, Business centre, Laundry, Dry cleaning, 24-hour front desk, Meeting/banquet facilities
King Studio with Accessible Tub - Disability Access
This suite offers a fully-equipped kitchen, a sofa and a seating area and a flat-screen TV.
King Studio with Sofa Bed
Featuring a fully-equipped kitchen, this suite also offers a flat-screen TV and a seating area.
Queen Room with Two Queen Beds
This queen room comes with two queen beds, a microwave and a small refrigerator. Complimentary wired and wireless internet is also provided.
Executive Corner Suite
Providing free toiletries, this suite includes a private bathroom with a shower and a hairdryer. The spacious suite provides air conditioning, a tea and coffee maker, a seating area, a wardrobe, as well as a flat-screen TV with streaming services. The unit offers 1 bed.
One-Bedroom King Suite
Featuring a fully-equipped kitchen, this suite also offers a separate living room area with a sofa.
Hotel Policies
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