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Hotel Termas Puyehue Wellness & Spa Resort

Resort

Ruta Internacional 215, KM-76

hotel
hotel

Why people book this hotel

Pool
8 mentions

Unlimited access to wonderful thermal pools

Nice hotel with a big pool

Friendly staff
6 mentions

Nice staff

The staff were helpful and personable

Great location
4 mentions

The hotel is good set in beautiful well kept grounds with designated walks

The walks are beautiful

Comfortable rooms
2 mentions

There's also a lot of indoor space to chill out in, as well as plenty of indoor …

Clean rooms
1 mentions

The rooms are very comfortable and the whole hotel is exceptionally clean, smell…

Good value
1 mentions

Food price v/s quality was fair

Overview

Located in Puyehue National Park, this hotel offers a restaurant, fitness centre and swimming pool. Puyehue Lake is a 10-minute drive and Antillanca Ski Centre is a 45-minute drive away. Free WiFi is available in public areas Rooms at Hotel Termas Puyehue Wellness & Spa Resort feature a private bathroom and LCD satellite TV. Hotel Termas Puyehue Wellness & Spa Resort has a game room, and a 24-hour front desk service. Laundry services and bicycle rentals can be arranged, as well as massage sessions for a fee. In addition, the property offers a Bed & Breakfast Program, which includes rooms, breakfast with juice, and use of the thermal pools. There is free private parking is possible on site, subject to availability.

Traveller reviews

P

Patricia

solo_traveller

February 11, 2026

10

eould go backk

the park around it

E

Eilidh

couple

November 30, 2025

9

Lovely relaxing stay

Unlimited access to wonderful thermal pools. The hotel is good set in beautiful well kept grounds with designated walks. There's also a lot of indoor space to chill out in, as well as plenty of indoor options for rainy days (pool, table tennis, bowling, table football, escape room). Exactly what we needed post international travel and busy cities.

S

Susan

couple

November 27, 2025

8

Nice hotel with a big pool. And hot tub. Nice staff

A

Alan

couple

November 24, 2025

3

The grounds were beautiful. The staff were helpful and personable.

C

Chris

couple

September 29, 2025

9

An enjoyable stay

This was an exceptional spa resort with lots on offer. The food was excellent especially considering the number of guests. Really good to see the gluten free food all clearly labelled and a good selection. Loved many of the sustainable practices so carefully displayed on the walls. Some really excellent ideas. The spa pools were excellent especially the outdoor ones. Really good to see ramps into the pools for accessibility. The indoor spa pool environment was a little chilly and too cold to sit around the pool.

D

David

extended_group

March 27, 2024

8

Beautiful, clean hotel with amazing swimming pools!

The swimming pools are exceptional! A lovely range of 3 pools with different temperatures. The walks are beautiful. The buffet is excellent, with a quality range at all mealtimes. The rooms are very comfortable and the whole hotel is exceptionally clean, smells beautiful with tranquil music.

P

pablo

family_with_children

September 30, 2023

7

Expected more.....to be honest ...

Full credit to the bell-man. He made the check in process smoother and quicker ( well done!). Overall experience was very pleasant. Fires places and armchairs gave that cosy warm feeling around the common areas. Sound proof (wooden cover ) floors was definitely a plus! Bar service area was prompt, friendly and very professional. Food price v/s quality was fair

D

Diana

couple

September 9, 2023

9

relaxing days

old charming hotel surrounded by nature, perfect for a few days off. outstanding breakfast, nice SPA

C

Christopher

couple

August 23, 2023

7

Good, but not quite all there!

The location was incredible. Communal spaces are generous and readily available - of special note is the real fire area. Security of the resort was exceptional, including access, parking and within the hotel/spa area. The dining facilities are generally good, albeit the menu is quite limited. The pool areas are nice and well kept, notwithstanding some reservations about water source and temperatures. Across the board the staff were amazing and did their very best to make up for some slightly mediocre aspects.

R

Raymond

couple

March 23, 2023

9

An excellent place to rest up and recharge. Outstanding scenery and attentive staff.

Excellent facilities, attentive staff and amazing food options. Plenty to do and fantastic trails to explore.

S

Guest

couple

January 11, 2023

10

Perfect getaway whether it’s for adults, families or couples. Cannot recommend this hotel enough as absolutely love it e

location is a perfect hideaway hotel and amenities are perfect with all its pools and various temperatures staff were all exceptional, especially the waitress we had on more than one occasion Vanessa who was happy to answer all our questions

K

Katelyn

extended_group

December 10, 2022

6

Overall was a pleasant stay and the pool was very nice. We would also recommend the spa. Had a wonderful massage and sauna.

T

Tito

couple

September 6, 2021

10

Extraordinary

The pool, both, are really good and everything was very well coordinated to keep the social distance Bowling was really extraordinary.....

Facilities

Activities

Tennis court, Sauna, Fitness centre, Games room, Spa and wellness centre, Massage, Children's playground, Billiards, Table tennis, Hiking, Bowling, Indoor pool, Indoor pool (all year), Hot spring bath, Kids' club, Tennis equipment, Beauty Services, Facial treatments, Body treatments, Body scrub, Body wrap, Spa facilities, Steam room, Spa lounge/relaxation area, Spa/wellness packages, Back massage, Neck massage, Couples massage, Hand massage, Full body massage, Fitness, Fitness/spa locker rooms, Temporary art galleries, Walking tours

Cleanliness & disinfecting

Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guests have the option to cancel any cleaning services for their accommodation during their stay

Entertainment and family services

Indoor play area, Kids' outdoor play equipment

Food & Drink

Kid meals, Coffee house on site, Wine/champagne, Fruits, Restaurant, Bar, Special diet menus (on request), Breakfast options

Food & drink safety

Physical distancing in dining areas, Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized

General

Indoor fireplace, Bicycle parking, WiFi available in all areas, Non-smoking rooms, Lift, Safety deposit box, Non-smoking throughout, Heating, Chapel/shrine

Internet

WiFi, Free WiFi, Internet services

Outdoors

Garden, Terrace, Outdoor pool (all year), Outdoor pool, Outdoor furniture

Parking

Parking, Free parking, Parking on site, Private parking

Physical distancing

Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas

Pool and wellness

Swimming Pool, Pool/beach towels, Sun loungers or beach chairs, Sun umbrellas, Kids' pool, Swimming pool

Reception services

Invoice provided

Safety & security

24-hour security, Key card access, Smoke alarms, CCTV in common areas, Fire extinguishers

Safety features

Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available

Self check-in

Passport/ID information collected online before you arrive

Services

Shuttle service, Daily housekeeping, Airport shuttle, Laundry, 24-hour front desk, Meeting/banquet facilities, Luggage storage, Airport shuttle (additional charge), Shuttle service (additional charge)

Transport

Airport pick up, Airport drop off

Standard Double Room

This room features a private bathroom, LCD satellite TV, safety deposit box, and a forest view.

Max 3 guests 26 1 bedroom 1 bathroom
Superior Double Room

This room features a private bathroom, LCD satellite TV, safety deposit box, and a balcony with a lake view.

Max 3 guests 32 1 bedroom 1 bathroom
Superior King Room

Single room fitted with a safety-deposit box, a flat-screen TV with cable channels and a lake view.

Max 2 guests 27 1 bedroom 1 bathroom
Standard Single Room

This single room features a view, satellite TV and a seating area.

Max 2 guests 26 1 bedroom 1 bathroom

Hotel Policies

Check-inFrom 16:00 to 23:59
Check-outFrom 00:00 until 11:00
Cancellation & prepaymentCancellation and prepayment policies vary by room type. Please check your booking details before finalizing.
Accepted credit cardsThe hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine printOutdoor parking is available and subject to availability (please request parking space when making the reservation). LOCAL TAX LAW Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA). This additional fee (IVA) is not included in the hotel rates and must be paid separately.Parking is subject to availability due to limited spaces. Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.
Last updated: Apr 10, 2024, 2:13 AM

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