“A Great Hotel Unfortunately Tainted by the Actions of One Bad Manager!”

This is a tricky review as the property itself is amazing & was in an ideal location close to the beach. We booked the Howler suite which is apparently the best View in the Hotel & it did not disappoint as we were so looking forward to 5 days of paradise & uninterrupted peace & relaxation. But unfortunately this was not the case! The food was good (except for the last night) and most of the staff are lovely & very helpful, especially the receptionist Deanna & the other girl (can’t remember her name) who went out of their way to help us on many occasions. But unfortunately one member of staff (they called him Jeffrey) who I believe was a manager, went out of his way to make our stay as uncomfortable as possible, which has left a slightly sour taste in our mouth & has unfortunately reflected in the score and in our review, as his actions have affected our opinions greatly on our experience of the Hotel in general! Because without his bad attitude we would have scored a lot higher, but had to be honest about how his behavior may affect future guests & their experiences too! It’s a shame really, as his behavior lets the whole Hotel down as he is the weakest link in this operation, because without him this place would be amazing! We spent a lot of money in this place, staying in the best room, and on tips for staff & on food & drinks so did not expect such bad manners from a high ranking member of staff! We don’t know what we did to receive such bad treatment But we weren’t the only ones! We noticed he seemed to pick out a few guests he didn’t like & did his best to make us feel unwelcome & uncomfortable! Which is extremely unprofessional & very poor Management skills! Because no matter what his personal opinion is of us, his job is to make sure our stay & our experience is as comfortable & pleasant as possible no matter what he thinks!

“Will not recommend to book.”

We left the hotel after the first night due to serious issues. There was no electricity, water was only partially available and had an unpleasant smell. Under these conditions, the accommodation was not usable, so we checked out early the next day. At the reception we were told that the unused nights would not be charged. However, the full amount was charged to our credit card. Booking.com tried to mediate, but unfortunately no solution was reached, and the hotel never replied in writing. Very disappointing experience.

“Great beachfront location, worth a stay in Puerto Viejo.”

Hotel located in Playa Negra which is perfect. You can walk around 25mim or take tuk tuk/taxi for the centre . The restaurant was nice and had some good options for breakfast ,lunch/dinner. We stayed in Howler suite and the view was amazing. Probably best room there. Special thanks to Laura that’s working in the restaurant. She was always smile and happy to help.

Hotel is placed very beautifully almost on the beach and in a beautifull garden. And this is it mainstream advantage.

“Excellent stay in a wonderful place with amazing biodiversity, lovely friendly people, great music and fabulous cocktail”

The villa we stayed in, the lovely tropical gardens, the seafront position. That it was walkable to Puerto Viejo. The food was excellent.

“The overall good impression is destroyed by annoying extra costs”

Good location and nice architecture

“Pleasant stay at a hotel with great facilities and helpful staff”

The staff were very friendly and helpful. The restaurant served nice food though I preferred going into town for more variety of cuisines. It was a little out of town but I hired a bicycle from the hotel and it was great for getting around. It also had a shop which was useful for grabbing snacks and water.

Everything. It was great.

Beach was excellent quiet and relaxing. Staff really friendly and helpful. Food was really good.

“Could've been much better”

The location was good. Check in was fast, had jo problem at all. The room was grrat, had everything I needed. Some staff membert like the gardeners were extremely friendly and kind.

Location on the beach is stunning. The staff worked soooooo hard and long hours to keep everyone happy and served. It's a 20 minute walk into the town along the road or beach and tuk tul taxis are widely available. The balcony's in thw ocean rooms are great spacious with hammocks to take in the view.

“Highly recommendable”

Small, comfortable and friendly ! Phillip went out of his way to make us feel at home….

“Very nice stay, next to the beach in a lovely garden and resort-style setting”

Everything was perfect. felt like a resort (it is a resort!) Nice garden, pool, breakfast, rooms, the view, the bedding, shower

“Pleasant stay at a hotel with great facilities and helpful staff”

The staff were very friendly and helpful. The restaurant served nice food though I preferred going into town for more variety of cuisines. It was a little out of town but I hired a bicycle from the hotel and it was great for getting around. It also had a shop which was useful for grabbing snacks and water.

“Excellent. Would stay there again.”

Food is great

“Great location and staff. Food was excellent”

Very friendly stall and great location

Loved the size and relaxed disposition of the hotel and its staff. The beach access is stunning - definitely its main asset. Not crowded all day beach access. We loved staying here. The staff were friendly and attentive. My comments above are easy to fix details that would have made our stay perfect.

“Nice and pleasant, but without Aircon.”

 It is a quiet place and we I liked it that way. The staff is very helpful and nice. The rooms are made out of wood and I liked this too. There is swimming pool to refresh if you too hot during the day. The food is very good.  Parking space is available so all good in this department.

We were located right next to the beach which was nice. The staff were pleasant. The breakfast was very nice. The shower was great.

“The location is very good.”

The location of the hotel is perfect.