Senses Riviera Maya by Artisan - Optional All inclusive-Adults only
Carretera Cancun- Chetumal Km. 307 Lotes Playa Marom
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Why people book this hotel
“The staff was very pleasant and kind”
“The check-in area is really impressive and the staff told us everything we neede…”
“The room was MASSIVE (probably the largest hotel room we've ever stayed at)”
“The rooms were very large with a jacuzzi bath in the balcony and a plunge pool o…”
“Our Ocean Front Suite was on the third floor with great views of the ocean, pool…”
“Great food, stuff and location”
“Pool, amazing view from balcony and terrace”
“Lovely pool and the view”
“The snorkelling was good, not excellent, but we saw plenty of fish, a couple of …”
“Good price and nice and quiet location”
“There's a lovely rooftop restaurant with great views for breakfast and dinner”
“Breakfast was good”
Overview
Set in Puerto Morelos, a few steps from Playa Paraiso, Senses Riviera Maya by Artisan - Optional All inclusive-Adults only offers accommodation with a garden, free private parking, a shared lounge and a bar. A hot tub and a car rental service are available for guests. The accommodation provides a 24-hour front desk, airport transfers, room service and free WiFi. The hotel will provide guests with air-conditioned rooms offering a desk, a coffee machine, a microwave, a minibar, a safety deposit box, a flat-screen TV, a terrace and a private bathroom with a shower. Senses Riviera Maya by Artisan - Optional All inclusive-Adults only features some units with sea views, and every room comes with a balcony. At the accommodation all rooms include bed linen and towels. An American breakfast is available every morning at Senses Riviera Maya by Artisan - Optional All inclusive-Adults only. At the hotel you will find a restaurant serving American, Caribbean and Italian cuisine. Vegetarian, vegan and gluten-free options can also be requested. You can play billiards and darts at this 5-star hotel, and the area is popular for canoeing. ADO International Bus Station is 28 km from Senses Riviera Maya by Artisan - Optional All inclusive-Adults only, while Playa del Carmen Maritime Terminal is 28 km from the property. The nearest airport is Cancún International Airport, 36 km from the accommodation.
Traveller reviews
Inna
solo_traveller
June 15, 2026
“Bad location, nothing close. No uber zone. Very old hotel, everything needs to repair. But very kind and helpful staff”
The staff was very pleasant and kind. The responded very quickly
Neil
couple
February 28, 2026
“Great value hotel with excellent staff and service, great location and good food. We loved it!”
You may be aware that this hotel has had some bad reviews, mixed in with some good ones (like this one). If, like me, you have decided to book the hotel and managed to get it at a much cheaper rate than other similar all-inclusive hotels in the area I would urge you to go for it! We had a great 3 night stay at Senses and wish we could have stayed longer. Our Ocean Front Suite was on the third floor with great views of the ocean, pool and neighbouring beach. The room was MASSIVE (probably the largest hotel room we've ever stayed at). It had a kitchen area, dressing room/clothes storage, safe, iron, hairdryer, huge walk-in rainfall shower, spa bath/hot-tub, extra large bed with large Smart TV, sofa/seating area, big balcony with sun loungers and plunge pool (this pool was empty - we were told to request if we wanted it filled, but to be honest we wouldn't have used it anyway so we didn't care). The check-in area is really impressive and the staff told us everything we needed to know. We were showed to our room and given some useful information about the hotel. We were delighted to see a chilled bottle of Spanish sparkiling wine and chocolates left in the room for our arrival - such a lovely touch! The fridge was filled with mineral water, soft drinks and beers and was re-stocked daily. The hotel has direct access to the beach, but doesn't have it's own private beach. It does have a large infinity pool though which is great, and also a Pool bar/restaurant with very attentive staff. We booked a snorkelling trip at Dressel Divers (literally a 1 minute walk along the beach from the hotel). The snorkelling was good, not excellent, but we saw plenty of fish, a couple of turtles, some rays and eels so well worth the trip on the catamaran. There's a lovely rooftop restaurant with great views for breakfast and dinner. This is a small hotel (38 rooms?) so don't expect entertainment, parties, etc., just enjoy the ambience!
Dr. Waldemar
solo_traveller
February 24, 2026
“Right place to stay!”
TOP Hotel, Servie, People!
Andrey
couple
January 6, 2026
Great food, stuff and location
Aleksandra
couple
December 2, 2025
“Thank you very much for having us”
The food was delicious. All staff members were very polite and friendly.
Eamonn
couple
November 8, 2025
“Great for a short break to relax”
A small boutique hotel was perfect for us. Peaceful with great views of the ocean. The rooms were very large with a jacuzzi bath in the balcony and a plunge pool on the balcony
Carl
couple
October 15, 2025
“Pleasant, but could have been so much better.”
Good price and nice and quiet location. Good private and public beach each side. Friendly staff. Lovely room facing to sea - would have been excellent had it not been for the problems and worn parts of room and hotel.
Katja
couple
February 21, 2025
“Super modern Beachhotel with great service”
Very modern Hotel with great beach, very friendly staff
Higgins
couple
February 12, 2025
“We lefter 2 days into 14 and switched hotels”
Nothing
Anton
couple
January 30, 2025
Pool, amazing view from balcony and terrace.
Károly
couple
January 28, 2025
“Very good choice for a couple spending the vacation in the winter time.”
The room was big and comfortable and quite and clean. The view was beautiful. The staff was friendly. The meals and beverages were ok. Adults only:-)
Rivera
couple
January 6, 2025
The staff were exceptional. Honestly, they truly made our trip special! The New Years meal was exceptional, and the celebration was alot of fun! They incorporated Mexican traditions as well. A Big Thank you to all who made our experience wonderful.
LUCAS FAVERO
couple
January 2, 2025
“Good”
Good but old structure. All good in general
Mikko
couple
December 18, 2024
“Relaxing trip with good atmosphere.”
Lovely pool and the view. Plenty of space in the room. Staff was very friendly. Breakfast was good.
eric
couple
November 14, 2024
“A rip off at their original price”
Staff was very friendly. it was not busy when we stayed there, right on the seafront. it was just good enough value for money at a major discount we received
Sean
couple
October 9, 2024
“This hotel needs a lot of love, otherwise, a declining 3-star hotel at best.”
The size of the rooms and facilities in the room.
Patrik
couple
September 23, 2024
“Perfect”
Mouthwatering meals, comfortable and large rooms, beautiful view
Denis
couple
August 4, 2024
“Great place to start our honeymoon”
Food was great. Rooms were huge and comfortable, pool was very peaceful. Staff very helpful
Nicholas
couple
July 22, 2024
“Will never go back.”
Nice view
Gabor
couple
July 16, 2024
Beachfront, huge rooms, a la carte.Good coffe
Facilities
Activities
Golf course (within 3 km), Games room, Solarium, Massage, Billiards, Darts, Hot tub/Jacuzzi, Canoeing, Diving, Snorkelling, Beachfront, Public Bath, Spa facilities, Spa lounge/relaxation area, Back massage, Couples massage, Hand massage, Full body massage, Yoga classes, Themed dinner nights, Beach
Cleanliness & disinfecting
Property is cleaned by professional cleaning companies, Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Guests have the option to cancel any cleaning services for their accommodation during their stay
Entertainment and family services
Board games/puzzles, Indoor play area
Food & Drink
Wine/champagne, Special diet menus (on request), Snack bar, Restaurant, Bar, Breakfast options
Food & drink safety
Breakfast takeaway containers, Physical distancing in dining areas, Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized
General
Bicycle parking, Non-smoking rooms, Lift, Safety deposit box, Adult only, Non-smoking throughout, Air conditioning, Designated smoking area
Internet
Free WiFi, WiFi, Internet services
Outdoors
Garden, Terrace, Outdoor pool, Sun terrace, Outdoor pool (all year), Outdoor furniture
Parking
Parking on site, Private parking, Parking garage, Accessible parking, Parking, Free parking
Physical distancing
Physical distancing rules followed
Pool and wellness
Swimming Pool, Pool/beach towels, Pool bar, Sun loungers or beach chairs, Sun umbrellas, Swimming pool
Reception services
Invoice provided
Safety & security
24-hour security, Key card access, Security alarm, Smoke alarms, CCTV in common areas, Fire extinguishers
Safety features
Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available, Access to health care professionals, Face masks for guests available
Services
Shuttle service, Daily housekeeping, Vending machine (drinks), Airport shuttle (additional charge), Shared lounge/TV area, Ironing service, Airport shuttle, Laundry, Dry cleaning, 24-hour front desk, Room service, Concierge service, Private check-in/check-out, Shuttle service (additional charge), Luggage storage, Valet parking, Currency exchange, Car hire, Tour desk
Transport
Airport pick up, Airport drop off
Ocean Front Suite
This double room's standout features are the pool with a view and hot tub. The double room's kitchenette, which features a microwave, is available for cooking and storing food. The spacious double room provides air conditioning, a private entrance, a terrace with sea views as well as a private bathroom featuring a bath. The unit offers 1 bed.
Ocean View Suite
Guests will have a special experience as this double room provides a pool with a view and a hot tub. The double room's kitchenette, which features a microwave, is available for cooking and storing food. The spacious double room offers air conditioning, a private entrance, a terrace with sea views as well as a private bathroom featuring a bath. The unit offers 1 bed.
Pool View Suite
This double room's standout features are the private pool and hot tub. The double room's kitchenette, which has a microwave, is available for cooking and storing food. The spacious double room features air conditioning, a private entrance, a terrace with pool views as well as a private bathroom boasting a bath. The unit has 1 bed.
Honeymoon Suite
This suite's special features are the pool with a view and the hot tub. Featuring a private entrance, this air-conditioned suite is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a bath and a shower. The suite's kitchen, which features a microwave, is available for cooking and storing food. The spacious suite offers a minibar, a tea and coffee maker, a seating area, a flat-screen TV with cable channels, as well as sea views. The unit offers 2 beds.
Hotel Policies
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