Iberostar Grand Paraíso
Carretera Chetumal - Puerto Juarez km. 309 Playa Paraiso
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Why people book this hotel
“And all of the staff I met were so welcoming and helpful, in particular Karolin…”
“Great staff and service”
Overview
Iberostar Grand Hotel Paraiso is set in Playa del Carmen and has water sports facilities and a tennis court. A hot tub and a car rental service are available for guests. The property features a sauna and free WiFi. At the resort, the rooms are fitted with a desk, a flat-screen TV and a private bathroom. Iberostar Grand Hotel Paraiso offers some units with sea views, and each room comes with a coffee machine. A continental or buffet breakfast is available each morning at the property. Guests can enjoy a meal at the in-house restaurant, which serves Mexican cuisine. The accommodation offers a fitness centre. You can play table tennis at Iberostar Grand Hotel Paraiso. When guests need guidance on where to visit, the reception will be happy to provide advice. Cancún is 50 km from the resort, while Playa del Carmen is 23 km away. The nearest airport is Cancún International Airport, 39 km from Iberostar Grand Hotel Paraiso.
Traveller reviews
Juan
couple
January 8, 2026
“Beach perfect, pool perfect, room perfect”
Excellent
Damian
solo_traveller
August 2, 2024
“A slice of beachside heaven”
The property is stunning! And all of the staff I met were so welcoming and helpful, in particular Karolina, Ana and Alberto.
Rony
couple
April 17, 2023
Great staff and service. Very nice property. Team was accommodating to our requests and made a point to help us celebrate our honeymoon as best as we could.
Maia
couple
April 19, 2022
Do not have open restaurants and bar for evening and night. Everything is inside. For beach hotel that is unacceptable
Maia
couple
April 19, 2022
Do not have open restaurants and bar for evening and night. Everything is inside. For beach hotel that is unacceptable
Maia
couple
April 19, 2022
Do not have open restaurants and bar for evening and night. Everything is inside. For beach hotel that is unacceptable
Pauline
couple
January 17, 2022
“relaxing, good food and comfortable accommodation”
plenty of space
Facilities
Activities
Tennis court, Sauna, Fitness centre, Golf course (within 3 km), Spa and wellness centre, Massage, Billiards, Table tennis, Darts, Hot tub/Jacuzzi, Diving, Indoor pool, Indoor pool (all year), Indoor pool (seasonal), Entertainment staff, Nightclub/DJ, Water sport facilities on site, Beachfront, Evening entertainment, Beauty Services, Manicure, Pedicure, Body treatments, Spa facilities, Steam room, Spa lounge/relaxation area, Spa/wellness packages, Fitness, Yoga classes, Tennis equipment, Beach, Themed dinner nights
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Guests have the option to cancel any cleaning services for their accommodation during their stay
Food & Drink
Breakfast options, Coffee house on site, Wine/champagne, Fruits, Snack bar, Restaurant, Bar, Breakfast in the room
Food & drink safety
Breakfast takeaway containers, Delivered food is securely covered, Physical distancing in dining areas, Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized
General
Non-smoking rooms, Lift, Non-smoking throughout, Air conditioning, Minimarket on site, WiFi available in all areas, Adult only
Internet
Internet services, Free WiFi, WiFi
Outdoors
Outdoor pool, Outdoor pool (all year), Garden, Terrace, Outdoor furniture
Parking
Parking on site, Parking, Free parking
Physical distancing
Contactless check-in/check-out, Cashless payment available, Physical distancing rules followed, Mobile app for room service, Screens or physical barriers placed between staff and guests in appropriate areas
Pool and wellness
Heated pool, Salt-water pool, Pool bar, Swimming Pool, Sun umbrellas, Swimming pool
Safety & security
Key card access, Smoke alarms
Safety features
Access to health care professionals, Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, First aid kit available
Services
Daily housekeeping, Shared lounge/TV area, Private check-in/check-out, Currency exchange, Business centre, Barber/beauty shop, Ironing service, 24-hour front desk, Room service, Meeting/banquet facilities, Concierge service, ATM/cash machine on site, Car hire
Last Room Available
This double room has a balcony, spa bath and tile/marble floor. Featuring grand Star Service: Personalized check-in and check-out. Packing and unpacking of luggage. Sparkling wine. Breakfast in bed. Nightly ironing service. In-house resort transportation.
Romance Villa with Private Pool & Butler Service
This triple room features a balcony, tea/coffee maker and bathrobe. Featuring grand Star Service: Personalized check-in and check-out. Packing and unpacking of luggage. Sparkling wine. Breakfast in bed. Nightly ironing service. In-house resort transportation.
Ocean Front Butler Corner Suite
This suite's special feature is the hot tub. The spacious suite provides air conditioning, a minibar, a terrace with sea views as well as a private bathroom featuring a bath. The unit offers 2 beds.
Ocean Front Butler Suite
The hot tub and spa bath are the standout features of this suite. The spacious suite features air conditioning, a minibar, a terrace with sea views as well as a private bathroom boasting a shower. The unit has 2 beds.
Ocean Front Butler Suite Beach Access
This suite's standout features are the hot tub and spa bath. The spacious suite offers air conditioning, a minibar, a terrace with sea views as well as a private bathroom boasting a shower. The unit has 2 beds.
Panoramic Ocean Front Butler Suite
Guests will have a special experience as this suite offers a hot tub and a spa bath. The spacious suite provides air conditioning, a minibar, a terrace with sea views as well as a private bathroom featuring a shower. The unit offers 2 beds.
Pool Access Suite
The hot tub and spa bath are the standout features of this suite. The spacious suite offers air conditioning, a minibar, a terrace with garden views as well as a private bathroom featuring a shower. The unit offers 2 beds.
Pool View Suite
This suite's standout features are the hot tub and spa bath. The spacious suite offers air conditioning, a minibar, a terrace with pool views as well as a private bathroom boasting a shower. The unit has 2 beds.
Promo Suite
This suite's special features are the hot tub and the spa bath. The spacious suite provides air conditioning, a minibar, a terrace with garden views as well as a private bathroom featuring a shower. The unit offers 2 beds.
Suite
Guests will have a special experience as this suite provides a hot tub and a spa bath. The spacious suite offers air conditioning, a minibar, a terrace with garden views as well as a private bathroom featuring a shower. The unit offers 2 beds.
Upper Floor Suite
This suite's standout features are the hot tub and spa bath. The spacious suite offers air conditioning, a minibar, a terrace with garden views as well as a private bathroom boasting a shower. The unit has 2 beds.
Last Room Available Single Use
This single room provides a spa bath. This air-conditioned single room includes a flat-screen TV with satellite channels, a private bathroom as well as a terrace with garden views. The unit offers 1 bed.
Ocean Front Butler Corner Suite Single Use
The hot tub and spa bath are the special features of this single room. This air-conditioned single room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a terrace with sea views. The unit has 1 bed.
Ocean Front Butler Suite Beach Access Single Use
This single room's standout features are the hot tub and spa bath. This air-conditioned single room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a terrace with sea views. The unit has 1 bed.
Ocean Front Butler Suite Single Use
This single room's standout features are the hot tub and spa bath. This air-conditioned single room includes a flat-screen TV with satellite channels, a private bathroom as well as a terrace with sea views. The unit offers 1 bed.
Panoramic Ocean Front Butler Suite Single Use
This single room boasts a hot tub and a spa bath. This air-conditioned single room includes a flat-screen TV with satellite channels, a private bathroom as well as a terrace with sea views. The unit offers 1 bed.
Pool Access Suite Single Use
The hot tub and spa bath are the standout features of this single room. This air-conditioned single room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a terrace with garden views. The unit has 1 bed.
Pool View Suite Single Use
This single room's special features are the hot tub and the spa bath. This air-conditioned single room includes a flat-screen TV with satellite channels, a private bathroom as well as a terrace with pool views. The unit offers 1 bed.
Promo Suite Single Use
This single room's standout features are the hot tub and spa bath. This air-conditioned single room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a terrace with garden views. The unit has 1 bed.
Romance Villa with Private Pool & Butler Service Single Use
This triple room has a balcony, tea/coffee maker and bathrobe. Featuring grand Star Service: Personalized check-in and check-out. Packing and unpacking of luggage. Sparkling wine. Breakfast in bed. Nightly ironing service. In-house resort transportation.
Suite Single Use
Guests will have a special experience as this single room provides a hot tub and a spa bath. This air-conditioned single room includes a flat-screen TV with satellite channels, a private bathroom as well as a terrace with garden views. The unit offers 1 bed.
Upper Floor Suite Single Use
The hot tub and spa bath are the special features of this single room. This air-conditioned single room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a terrace with garden views. The unit has 1 bed.
Hotel Policies
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