Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive
Km. 72 Carretera Cancun-Tulum
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10 nights, 2 adults
Includes taxes and charges
10 nights, 2 adults
Includes taxes and charges
Why people book this hotel
“amazing staff and good food and drinks”
“Staff was very firendly and provided a quick service”
“Enough beach chairs to everyone, no need to go early in the morning, do not miss…”
“location and setting”
“our room was very spacious, always cleaned well”
“Hotel was nice and cleaned, excellent wifi”
“They had nice small swimming areas next to cliff”
Overview
Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive is an adults-only enclave within the Hard Rock Riviera Maya resort. Set on the beautiful beachfront, it features 4 fine restaurants, 4 bars, a nightclub with a grotto pool and 2 hot tubs, plus a fully equipped spa on site. The modern guestrooms feature a hot tub that fits 2 guests, rain shower and trademark toiletries. Guests can take guitar lessons while watching a teacher in the flat-screen TV. Coffee maker and a bottle of wine are also featured. Slippers and bathrobes are provided. The fine restaurants include a Spanish tapas bar, a French cuisine restaurant, an Italian restaurant and a cafeteria. The Heaven Bar offers a large selection of drinks and cocktails, previous entering the nightclub that features a live DJ playing. Rock Spa, the fully equipped wellness centre, offers a unique service of massages utilizing amplified vibrations, pressure and patterns called 'Rhythm and Motion'. There are also several outdoor pools, terraces with sun loungers and a tranquil beach area to enjoy the Caribbean at the Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive.
Traveller reviews
NDuhaime
couple
August 29, 2023
“overall an amazing stay”
the faro for adult only was amazing. lots of choices. great view. never over crowded, waitresses were exceptional (elisabeth) knew our order by heart by the third day. very nice. we went back every morning and lunch. our room was very spacious, always cleaned well. good dinner options. lots of activities on site. we went here for a wedding and it was beautiful. the bartender in heaven and the bar next to umo were beyond amazing. the girl who bardended at umo made delicious and beautiful drinks. eduardo in heaven was so friendsly and knew drinks by heart. shout out to everyone. amazing staff and good food and drinks. lots of wild moneys between 530-630 between buildings 1-2 in the back
JOSE
couple
July 28, 2023
“Great place to vacation”
Relaxing placeanything
Kadri
couple
January 19, 2023
Hotel was nice and cleaned, excellent wifi. Good food and variability in buffee and restaurants. Staff was very firendly and provided a quick service. Enough beach chairs to everyone, no need to go early in the morning, do not miss the spot, like most of the hotels. Hotel had program for every night - live bands, music, shows etc. Good location, very close to Tulum and Playa del Carmen, we used the taxi only. They had nice small swimming areas next to cliff. First we missed the long sand beach to swim in waves but after visiting beach in Cancun we were glad to see different options about the beaches.
Conna
couple
September 15, 2022
“Worst hotel ever”
Nothing avoid at all costs there's much nicer places to stay.
Rachana
couple
May 14, 2022
location and setting
Lorenzo
solo_traveller
September 17, 2021
Hard Rock vibes all around. Great music excellent drinks 🍹 WONDERFUL PLACE. Many many Thanks 🙏😎 to all the staff.
Maciej
couple
May 19, 2021
Everything
Facilities
Activities
Tennis court, Sauna, Fitness centre, Golf course (within 3 km), Games room, Spa and wellness centre, Massage, Hot tub/Jacuzzi, Cycling, Diving, Private beach area, Beachfront, Evening entertainment, Water park, Entertainment staff, Nightclub/DJ, Tennis equipment, Yoga classes, Beach, Themed dinner nights, Live music/performance
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Guests have the option to cancel any cleaning services for their accommodation during their stay
Food & Drink
Breakfast options, Wine/champagne, Fruits, Snack bar, Breakfast in the room, Restaurant, Bar
Food & drink safety
Delivered food is securely covered, All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas, Food can be delivered to guest accommodation
General
Bicycle parking, Facilities for disabled guests, Non-smoking rooms, Heating, Lift, Safety deposit box, Air conditioning, Adult only, WiFi available in all areas, Minimarket on site
Internet
WiFi, Internet services, Free WiFi
Outdoors
Outdoor pool, Outdoor pool (all year), Garden
Parking
Parking, Free parking, Parking on site, Private parking
Physical distancing
Contactless check-in/check-out, Cashless payment available, Physical distancing rules followed, Mobile app for room service, Screens or physical barriers placed between staff and guests in appropriate areas
Pool and wellness
Swimming Pool, Sun loungers or beach chairs, Swimming pool, Pool with view, Salt-water pool, Pool/beach towels, Pool bar
Safety & security
Smoke alarms, CCTV in common areas, CCTV outside property
Safety features
Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available, Access to health care professionals, Face masks for guests available
Services
Pet bowls, Airport shuttle (additional charge), Daily housekeeping, ATM/cash machine on site, Tour desk, Fax/photocopying, Luggage storage, Valet parking, Currency exchange, Car hire, 24-hour front desk, Room service, Meeting/banquet facilities, Airport shuttle, Business centre, Laundry, Barber/beauty shop, Ironing service
Transport
Airport pick up, Airport drop off
Deluxe Gold King Room
Guests will have a special experience as this double room provides a hot tub. The spacious double room offers air conditioning, a private entrance, a balcony with garden views as well as a private bathroom featuring a bath. The unit offers 1 bed.
Deluxe King Bed
This double room's special feature is the hot tub. The spacious double room provides air conditioning, a private entrance, a balcony with garden views as well as a private bathroom featuring a bath. The unit offers 1 bed.
Deluxe Swim-up King
Guests will have a special experience as the double room offers a hot tub. Providing free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with satellite channels, a private entrance, soundproof walls, a minibar as well as garden views. The unit offers 1 bed.
Diamond Deluxe Double Room
The hot tub is the standout feature of this double room. The spacious double room features air conditioning, a private entrance, a balcony with garden views as well as a private bathroom boasting a bath. The unit has 1 bed.
Gold Deluxe King Room - PURE
The hot tub is the standout feature of this double room. The spacious double room features air conditioning, a private entrance, a balcony with garden views as well as a private bathroom boasting a bath. The unit has 1 bed.
Platinum Deluxe Double Room with Terrace
This double room's special feature is the hot tub. The spacious double room provides air conditioning, a private entrance, as well as a private bathroom featuring a bath and a shower. This double room features soundproof walls, a minibar, a flat-screen TV with satellite channels and a balcony. The unit offers 1 bed.
Platinum Deluxe Double Room with Terrace
The hot tub is the standout feature of this double room. The spacious double room features air conditioning, a private entrance, a terrace with sea views as well as a private bathroom boasting a bath. The unit has 1 bed.
Platinum Deluxe Double Room with Terrace-1
This double room's special feature is the hot tub. The spacious double room provides air conditioning, a private entrance, a balcony with sea views as well as a private bathroom featuring a bath. The unit offers 1 bed.
Rock Royalty Level - Deluxe Platinum
The hot tub is a top feature of this double room. The spacious double room features air conditioning, a private entrance, a balcony with sea views as well as a private bathroom boasting a bath. The unit has 1 bed.
Gold Deluxe Double Room
This quadruple room's special feature is the hot tub. The spacious quadruple room provides air conditioning, a private entrance, a balcony with garden views as well as a private bathroom featuring a bath.
Rock Suite Platinum
This suite's special feature is the hot tub. Featuring a private entrance, this spacious suite also comprises 1 bedroom, a seating area and 1 bathroom with a bath and a shower. The suite's kitchenette, which features a dishwasher, is available for cooking and storing food. The air-conditioned suite provides a flat-screen TV with satellite channels, soundproof walls, a minibar, a coffee machine as well as sea views. The unit offers 2 beds.
Hotel Policies
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