Hard Rock Hotel Riviera Maya - Hacienda All Inclusive
Km. 72 Carretera Cancun Tulum Puerto Aventuras
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10 nights, 2 adults
Includes taxes and charges
10 nights, 2 adults
Includes taxes and charges
Why people book this hotel
“The more I like about everything was the friendly people always ready to help”
“So polite, and always ready to serve”
“The location”
“location and swimming pool”
“The kids club was nice, clean and the staff at the kids club there professional …”
“The rooms were spacious and comfortable”
Overview
This large, self-contained complex on the Maya Riviera, offers everything from 5 swimming pools and a water slide to unspoilt beaches and children’s activities. Rooms at Hard Rock Hotel Riviera Maya - Hacienda All Inclusive all have a double spa bath. Designed in traditional Mexican style, the rooms at Hard Rock Hotel Riviera Maya - Hacienda All Inclusive all have satellite TV. All bathrooms have bathrobes and rock spa toiletries. The 9 restaurants cover all tastes, from Mexican to pizza, pasta and Argentinian cuisine. There are 9 options from sports bar, a swim-up bar and a health bar serving fruit juices to a variety of lounges. Hard Rock Hotel Riviera Maya - Hacienda All Inclusive offers tennis courts, a Yoga Temple and Body Rock Fitness centre. Bicycles can be hired, and there is also a diving school. Activities such as snorkelling and kayaking, and there is a kid's club. Rock Spa, the fully equipped wellness centre, offers a unique service of massages utilizing amplified vibrations, pressure and patterns called 'Rhythm and Motion'. Rockaway Bay Water Park at Hard Rock Hotel Riviera Maya - ATTRACTIONS: • Attraction 1: 9 slides of different sizes for children and teenagers • Attraction 2: 8 slides of different sizes for children • Attractions 3: 6 high-speed slides for teenagers and adults
Traveller reviews
Clive
family_with_children
December 29, 2025
“Great family holiday”
Everything!
David
family_with_children
April 27, 2025
“Rubbish go somewhere else”
French restaurant
Erwin
family_with_children
September 23, 2024
“Hassle-free”
The more I like about everything was the friendly people always ready to help. That was very important
Erwin
extended_group
August 30, 2024
“Hassle free vacation.”
What amaze me the most was the people. So polite, and always ready to serve. Please a big hang for all of them.
Ally
couple
May 31, 2024
“Awfully over priced, staffed don't care like they used too, cleanliness and quality is just lacking”
The location
Bruna
family_with_children
May 26, 2024
“All inclusive médio, infraestrutura do hotel sensacional”
Infraestrutura do hotel excelente
Daniel
family_with_children
July 7, 2023
Water park, Kids activities and Kids Club. The kids always had something to do. The kids club was nice, clean and the staff at the kids club there professional and helpful. The water park is ton of fun for kids all ages!
Ben
family_with_children
March 12, 2023
“wild animals in our air vent and staff didn’t care”
Victoria
couple
October 19, 2022
“let down”
location and swimming pool
Andrew
couple
August 11, 2022
“Disappointing, overpriced and poor quality food and drink.”
We were so excited to go to Hard Rock having never been before. The rooms were spacious and comfortable.
Facilities
Activities
Tennis court, Sauna, Fitness centre, Spa and wellness centre, Massage, Karaoke, Hot tub/Jacuzzi, Canoeing, Snorkelling, Private beach area, Entertainment staff, Nightclub/DJ, Beauty Services, Facial treatments, Waxing services, Make up services, Hair treatments, Manicure, Pedicure, Hair cut, Hair colouring, Hair styling, Body treatments, Body scrub, Body wrap, Light therapy, Spa facilities, Spa lounge/relaxation area, Spa/wellness packages, Fitness, Yoga classes, Fitness classes, Fitness/spa locker rooms, Beachfront, Evening entertainment, Water park, Beach
Cleanliness & disinfecting
Guests have the option to cancel any cleaning services for their accommodation during their stay, Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning
Food & Drink
Breakfast options, Snack bar, Restaurant, Bar
Food & drink safety
Breakfast takeaway containers, Delivered food is securely covered, All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas, Food can be delivered to guest accommodation
General
Non-smoking throughout, Air conditioning, Minimarket on site, Bicycle parking, Family rooms, Non-smoking rooms, Pets allowed, Safety deposit box, Allergy-free room, Chapel/shrine, Lift
Internet
Internet services, WiFi, Free WiFi
Outdoors
Outdoor pool, Garden, Terrace, Outdoor pool (all year)
Parking
Parking on site, Private parking, Accessible parking, Free parking, Parking
Physical distancing
Contactless check-in/check-out, Cashless payment available, Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas
Pool and wellness
Swimming Pool, Sun loungers or beach chairs, Pool with view, Pool/beach towels, Pool bar, Kids' pool, Swimming pool
Safety features
Access to health care professionals, Face masks for guests available, Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available
Services
Pet bowls, ATM/cash machine on site, Daily housekeeping, Concierge service, Airport shuttle (additional charge), Shared lounge/TV area, Express check-in/check-out, Tour desk, Valet parking, Currency exchange, Luggage storage, 24-hour front desk, Airport shuttle, Business centre, Babysitting/child services, Barber/beauty shop, Room service, Meeting/banquet facilities
Transport
Airport pick up, Airport drop off
Deluxe Double Room
Guests will have a special experience as the double room features a hot tub. The spacious double room provides air conditioning, a coffee machine, as well as a private bathroom featuring a shower and a hairdryer. This double room features a wardrobe, a safe deposit box, a flat-screen TV and garden views. The unit offers 2 beds.
Deluxe Gold Double Beds
This double room features a hot tub. The spacious double room provides air conditioning, a coffee machine, as well as a private bathroom featuring a shower and a hairdryer. The unit offers 2 beds.
Deluxe Partial Ocean View Double
The hot tub is a top feature of this double room. The spacious double room offers air conditioning, a coffee machine, as well as a private bathroom boasting a shower and a hairdryer. The unit has 2 beds.
Deluxe Room
Guests will have a special experience as this double room features a hot tub. The spacious double room offers air conditioning, a coffee machine, as well as a private bathroom featuring a shower and a hairdryer. This double room features a wardrobe, a safe deposit box, a flat-screen TV and garden views. The unit offers 1 bed.
Deluxe Sky Terrace (One Bedroom)
This double room offers a hot tub. The spacious double room provides air conditioning, a coffee machine, as well as a private bathroom featuring a shower and a hairdryer. This double room features a wardrobe, a safe deposit box and a flat-screen TV. The unit offers 1 bed.
Diamond King
The hot tub is a top feature of this double room. The spacious double room features air conditioning, a coffee machine, as well as a private bathroom boasting a shower and a hairdryer. This double room has a wardrobe, a safe deposit box, a flat-screen TV and garden views. The unit has 1 bed.
Double Room
The hot tub is the standout feature of this double room. The spacious double room features air conditioning, a coffee machine, as well as a private bathroom boasting a shower and a hairdryer. The unit has 3 beds.
Double Room
This double room's special feature is the hot tub. The spacious double room provides air conditioning, a coffee machine, as well as a private bathroom featuring a shower and a hairdryer. The unit offers 3 beds.
Double Room
This double room's standout feature is the hot tub. The spacious double room offers air conditioning, a coffee machine, as well as a private bathroom boasting a shower and a hairdryer. This double room has a wardrobe, a safe deposit box and a flat-screen TV. The unit has 1 bed.
Heaven Deluxe Gold Double Beds - Adults Only
Guests will have a special experience as the double room features a hot tub. The spacious double room provides air conditioning, a coffee machine, a balcony with garden views as well as a private bathroom featuring a shower. The unit offers 2 beds.
Heaven Deluxe Gold King - Adults only
The hot tub is a top feature of this double room. The spacious double room features air conditioning, a coffee machine, a balcony with garden views as well as a private bathroom boasting a shower. The unit has 1 bed.
Heaven Deluxe Sky Terrace (One Bedroom) - Adults Only
Guests will have a special experience as the double room offers a hot tub. The spacious double room provides air conditioning, a coffee machine, as well as a private bathroom featuring a shower and a hairdryer. This double room features a wardrobe, a safe deposit box, a flat-screen TV and garden views. The unit offers 1 bed.
Heaven Diamond King - Adults Only
This double room offers a hot tub. The spacious double room provides air conditioning, a coffee machine, as well as a private bathroom featuring a shower and a hairdryer. The unit offers 1 bed.
Heaven Rock Royalty Partial Ocean View King - Adults Only
This double room's standout feature is the hot tub. The spacious double room offers air conditioning, a coffee machine, as well as a private bathroom featuring a shower and a hairdryer. The unit offers 1 bed.
Heaven Rock Suite Ocean Front (Two Bedroom)with Personal Assistant - Adults Only
This double room features a hot tub. The double room's kitchenette is available for cooking and storing food. The spacious double room features air conditioning, a coffee machine, a balcony with sea views as well as a private bathroom boasting a shower. The unit has 2 beds.
Queen Room with Pool View
The hot tub is the standout feature of this double room. The spacious double room features air conditioning, a coffee machine, as well as a private bathroom boasting a shower and a hairdryer. The unit has 1 bed.
Rock Royalty Partial Ocean View Double
This double room's standout feature is the hot tub. The spacious double room offers air conditioning, a coffee machine, as well as a private bathroom boasting a shower and a hairdryer. This double room has a wardrobe, a safe deposit box, a flat-screen TV and garden views. The unit has 2 beds.
Rock Suite Ocean Front Rooftop Lounge (Two Bedroom) with personal Assistant
This double room's special feature is the hot tub. Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room's kitchenette is available for cooking and storing food. The spacious air-conditioned double room provides a flat-screen TV, a coffee machine, a dining area, a wardrobe as well as sea views. The unit offers 3 beds.
Deluxe Gold king bed
Guests will have a special experience as this triple room features a hot tub. The spacious triple room offers air conditioning, a coffee machine, as well as a private bathroom featuring a shower and a hairdryer. This triple room features a wardrobe, a safe deposit box, a flat-screen TV and garden views. The unit offers 1 bed.
Deluxe King Bed
Guests will have a special experience as the triple room offers a hot tub. The spacious triple room provides air conditioning, a coffee machine, a balcony with garden views as well as a private bathroom featuring a shower. The unit offers 1 bed.
Rock Suite Ocean Front (Two Bedroom) with Personal Assistant
The hot tub is the standout feature of this suite. The spacious suite has 2 bedrooms and 2 bathrooms with a shower and free toiletries. The suite's kitchenette is available for cooking and storing food. The air-conditioned suite features a flat-screen TV, a coffee machine, a dining area, a wardrobe as well as sea views. The unit has 4 beds.
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