MUR Neptuno Gran Canaria - Adults Only
Avenida Alféreces Provisionales 29
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10 nights, 2 adults
Includes taxes and charges
10 nights, 2 adults
Includes taxes and charges
Why people book this hotel
“Staff exceptional”
“The staff brilliant”
“The location is so convenient…the staff are so nice and friendly and especially …”
“Amazingly close location to the yumbo”
“Well situated, lovely staff, room and the food was lovely”
“Room nice and clean, with small balcony with good view (we could see the sunset)…”
“Staff very friendly, breakfast and dinner good, lunch excellent, room comfortabl…”
“Nice clean rooms with a powerful shower”
“Excellent staff service Great value Great location”
“Very friendly staff, great location, value for money,”
“Breakfast was good with all you wanted and dinner exceptional”
“Excellent breakfast- good for a long term stay and very close to Yumba”
Overview
Neptuno is an adults-only hotel, next to the Yumbo Shopping Centre, and 900 metres away from the beach Playa del Inglés. All air-conditioned rooms have free Wi-Fi, satellite TV and a furnished balcony. The private bathroom comes with a hairdryer. The hotel spa includes a sauna, Turkish bath and gym. The Neptuno's swimming pool is heated from October until April and live music can be enjoyed in the bar several times a week. There is a 24-hour reception and a tour desk. Maspalomas Golf course is 3 km away. You can hire a car and there is free on-site parking. In the Buffet Restaurant, in the winter season (November to April), gentlemen must wear long pants.
Traveller reviews
Martin
solo_traveller
June 1, 2026
“Memorable and hope to return”
Staff exceptional. Food choice during the day was great. High standards
Sari
solo_traveller
May 6, 2026
“Perfect!”
The location is so convenient…the staff are so nice and friendly and especially Jeorge,Maria and Naima. I would definitely recommend it!
James
solo_traveller
April 22, 2026
“Staff members so friendly, lunch cooked to order was fantastic”
Staff very friendly, breakfast and dinner good, lunch excellent, room comfortable and clean
Sergio
solo_traveller
April 9, 2026
“Brilliant Hotel, Location and Staff, would definitely stay again.”
The facilities were very good. The staff brilliant.
Alex
couple
April 4, 2026
Amazingly close location to the yumbo. Staff always friendly. Food in the all inclusive is decent, especially lunch
Chris
couple
March 31, 2026
“Thank you Alexis for your professionalism and pleasentness, brilliant!!”
Perfectly situated for Yumbo life
Joanne
couple
March 21, 2026
“Perfect break for us”
Nice clean rooms with a powerful shower. Nice friendly very obliging staff in the bars/restaurants.
Steve
couple
February 28, 2026
“Would recommend to anyone to stay there, loved it breakfast was amazing”
Location, cleanliness and staff
Jonathan
couple
January 27, 2026
“lovely staff, spotlessly clean, accommodating no matter the request”
Beautiful pool area, pool bar restaurant bar, location close to bars, restaurants, shops, everything to hand
john
couple
January 17, 2026
Excellent staff service Great value Great location
John
solo_traveller
January 12, 2026
“Just what I needed, relaxing, recharging and refreshing”
Very friendly staff, great location, value for money,
Alun
solo_traveller
January 12, 2026
“expensive for what was provided”
the cleaner was awesome
Lucas
solo_traveller
December 2, 2025
“• “A perfect stay from start to finish, marked by comfort, hospitality, and attention to detail.””
Well situated, lovely staff, room and the food was lovely. Definitely recommended.
Sergio
extended_group
November 25, 2025
“Relaxing sunny funny long weekend”
Beautiful pool perfect for relaxing and make new friends
Aðalbjörg
couple
November 11, 2025
“Perfect hotel”
The staff was friendly and good service. Breakfast was good with all you wanted and dinner exceptional. Room nice and clean, with small balcony with good view (we could see the sunset) with 2 chairs and table and cloth line. Some evenings we could hear the music from the pool where the shows were, but never late at night.
Liam
couple
November 9, 2025
“Nothing to write home about - tired and in need of a refurb”
Breakfas was ok - nothing to get excited about. Cheap and chearful.
David
solo_traveller
October 17, 2025
“Friendly staff”
The location
Toni
solo_traveller
October 6, 2025
“Amazing stay at Neptuno!”
Amazing experience, room was quiet, friendly staff, nice food, no kids. Big balcony and decent size TV in the room to watch Netflix. Nice welcome chocolate with a bottle of red wine. Even the price was close to the 5 star hotels in Meloneras I still prefer this hotel due to the location etc.
Jon
solo_traveller
September 22, 2025
“Probably best to stay for a few nights rather than overnight so you can get the full experience.”
Room spacious and comfortable with good air conditioning. Lovely bathroom. Excellent breakfast- good for a long term stay and very close to Yumba.
Jorge
solo_traveller
September 21, 2025
“Worst room in the hotel”
The room
Facilities
Activities
Sauna, Fitness centre, Golf course (within 3 km), Games room, Massage, Karaoke, Hammam, Evening entertainment, Beauty Services, Steam room, Spa lounge/relaxation area, Fitness, Themed dinner nights, Live music/performance
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay
Entertainment and family services
Board games/puzzles
Food & Drink
Wine/champagne, Fruits, Special diet menus (on request), Snack bar, Restaurant, Bar, Breakfast options
Food & drink safety
All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered, Physical distancing in dining areas, Food can be delivered to guest accommodation
General
Non-smoking throughout, Air conditioning, Designated smoking area, Adult only, Non-smoking rooms, Lift, Safety deposit box, Soundproof rooms
Internet
WiFi, Internet services, Free WiFi
Outdoors
Outdoor pool, Sun terrace, Outdoor pool (all year), Terrace, Outdoor furniture
Parking
Parking, Free parking, Parking on site, Accessible parking
Physical distancing
Contactless check-in/check-out, Cashless payment available, Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas
Pool and wellness
Swimming Pool, Heated pool, Pool/beach towels, Shallow end, Water slide, Swimming pool
Safety & security
24-hour security, Key card access, CCTV in common areas, CCTV outside property, Fire extinguishers
Safety features
Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available, Access to health care professionals, Thermometers for guests provided by property
Services
Shuttle service, Daily housekeeping, Airport shuttle (additional charge), Shared lounge/TV area, Ironing service, Airport shuttle, Laundry, Dry cleaning, 24-hour front desk, Room service, Meeting/banquet facilities, Shuttle service (additional charge), Car hire, Tour desk, Currency exchange, Fax/photocopying, Luggage storage
Transport
Airport pick up, Airport drop off
Double Room Single Use
Double room for single use. This air-conditioned room has free Wi-Fi, a furnished balcony, minibar, work desk and tea and coffee making facilities. The bathroom comes with a shower or bath, toiletries and towels for the swimming pool.
Double Room Single Use with Pool View
This air-conditioned double room includes a flat-screen TV with satellite channels, a private bathroom as well as a balcony with pool views. The unit offers 2 beds.
Double Room with Pool View
This air-conditioned double room includes a flat-screen TV with satellite channels, a private bathroom as well as a balcony with pool views. The unit offers 2 beds.
Superior Double Room Single Use with Pool View
This air-conditioned double room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a balcony with pool views.
Superior Double Room with Pool View
This air-conditioned double room includes a flat-screen TV with satellite channels, a private bathroom as well as a balcony with pool views.
Double or Twin Room
Air-conditioned room with free Wi-Fi, a furnished balcony, minibar, work desk and tea and coffee making facilities. The bathroom comes with a shower or bath, toiletries and towels for the swimming pool.
Hotel Policies
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