“Can't say enough about the staff and service. Restaurants were also very good with many choices.”

The staff and service were excellent.. The hotel is well managed and they looked after everything. Never had staff as good as they were. The grounds are beautiful. The beach isn't the best, but the pool makes up for it. The staff were more than accommodating. They even changed the 2 beds in our room to one king bed.

“Perfection”

The attention of the personnel. We felt pampered all the way. Incredibile

Amazing 3 night stay in a beautiful pool villa ~ The staff are just WONDERFUL ( especially Pepe) We are gutted your Closing in April for refurbishment for 18 months! We hope to return in the future & see your amazing staff - whom become like family to us!

“Very relaxing time - staffs were amazing.”

Exceptional Staff- made us feel like Royalties

The ambience is wonderful. The restaurant staff are amazing.

“Out of this world!”

Possibly one of the best hotels I have ever stayed in. Staff were absolutely incredible, nothing was too much trouble, everyone was so friendly and accommodating - I haven’t experience anything like it before. The pool at the hotel was so perfect we didn’t leave it, service to your sun bed, sunglasses cleaned etc - the list goes on! Breakfast was à la carte and absolutely amazing, big selection of different dishes, pastries, fruit etc. Well equipped, clean, gym (no need for reservation) The resort is eco friendly so very little plastic used - all water provided free in re-usable bottles or glass bottles in the room. Free drip/filter coffee in room. The rooms are absolutely stunning, spacious, comfy bed, gorgeous outdoor shower and the private heated pool is also a highlight. Mosquito repellent and plug in provided for rooms. Daily newspaper delivered each morning. Amazing quality Bose Bluetooth speaker in the room. They will organise taxi’s to go into playa del carmen for $15USD each way and the same taxi driver brings you back, so that felt very safe. Overall it wasn’t a snooty 5 star hotel, just incredibly friendly and relaxed.

Exotic apartments in the jungle.excellent food.

“it is a place to come back”

It is a magical place service is excellent people so nice has the authentic flare and intimate great food and great spa

“We had a beautiful few days at this hotel. The staff were excellent. Nothing was too much trouble. Would highly recommen”

Beautiful Villa, exceptional service.

“Nice relaxing hotel. Staff make it.”

Staff were all excellent

Everything was great

“A fantastic brief stay in paradise!”

The private plunge pools are fantastic. The privacy of the villas and their generous size. The position of the property in the jungle but also so close to the beach. The staff were absolutely amazing.

“Beautiful private villas with all comfort”

The concept and the villas are great deco and experience. The whole team is very helpful and respectful. Special mention to the team from the restaurant and the pool area. Very kind and attentive. Food in general is amazing. The private pool at the villa is delightful and we saw wild monkeys coming to drink water from it which is amazing.

“A beautiful location with wonderful staff.”

The whole place is beautiful. The staff are exceptional,

“A wonderful hotel with warm efficient staff and great food”

This is one of the loveliest hotels you will find. The staff are absolutely fantastic and the food was exceptional. We have been lucky enough to stay in 5 star hotels around the world and this one is definitely up there. A couple of small points - the electrics and plumbing in the rooms are a bit dated and they should invest in a decent coffee machine. These are small things in an otherwise wonderful experience. The staff and the food and incredible.

“Very nice but they can do better. The food is at the restaurant is pretty ordinary so that’s an area that needs to be lo”

The tropical feel

“Overpriced stay in damp rooms”

The location directly on the beach. The jungle setting.

“Great staff, great food and lovely extra touches of glasses being cleaned on the beach to free small cocktails each day”

The staff were so friendly and nothing was too much trouble. Food was excellent and location great.

“Fantastic feeling of secluded luxury”

Location is stunning, the jungle atmosphere really unique and relaxing. Quiet and feels very private, as there aren't a huge amount of people and you have plenty of space Rooms are luxurious, huge and comfortable. The private pool and outdoor showers are so luxuriant and incredible to have in the room. Staff amazingly attentive and provide fantastic small touches (a specific course was made, off menu, for me one dinner as there was a particular ingredient I wanted to try). Gym is excellent and free cold filtered water provided in there. Spa is available to book on request with a free steam room and heated pool (treatments are extras). There's a great on site pool. There's 2 choices of restaurant with reasonably varied menu options (more casual and a high end dining options) and regular "theme nights" e.g pizza and pasta, mexican night, steak night (these are geared to American tastes to a degree). Breakfast is good and the location of the breakfast dining tables is beautiful. Walking around the site is simple. The hotel is able to arrange taxis if you need to get anywhere (i.e we got a taxi arranged to Puerto Aventuras for around $75 return) and you can make it to Playa Del Carmen for c. $20-25 each way

“Misleading”

Nothing