Thompson Playa Del Carmen Main House, by Hyatt
5th Avenida Norte Por 12 Norte y 14 Norte
View on map and nearby hotels
10 nights, 2 adults
USD$2,504.61
Includes taxes and charges
10 nights, 2 adults
USD$2,504.61
Includes taxes and charges
Why people book this hotel
“Location was good and food at hotel was also good”
“Good location and one very helpful member of staff - the porter Pablo”
“The staff was nice and helpful”
“The staff were all very friendly and helpful”
“The rooms are beautiful and comfortable”
“Rooms were fantatsic”
“The swing in the pool”
“The pool area and loungers are nice, with good music playing throughout the day”
“Rooms were spotless, staff was attentive, and the overall atmosphere felt upscal…”
“Such a central location for a very good price”
Overview
Featuring free WiFi throughout the property, Thompson Playa del Carmen is located in Playa del Carmen, 300 metres from 28 de Julio Square. The hotel has a year-round outdoor pool and fitness centre, and guests can enjoy a meal at the restaurant. Every room at this hotel is air conditioned and is equipped with a flat-screen TV with cable channels. Certain units include a seating area to relax in after a busy day. For your comfort, you will find bath robes and free toiletries. You can engage in various activities, such as snorkeling and windsurfing. The hotel also offers bike hire and car hire. Guests will have access to Tequila or Mezcal tasting, daily bottled water and a faster WiFi connection. ADO International Bus Station is 700 metres from Thompson Playa del Carmen, while Playa del Carmen Maritime Terminal is 900 metres away. The nearest airport is Cancun International Airport.
Traveller reviews
Lee
family_with_children
April 3, 2026
“Good location, overpriced for bed and breakfast.”
Location was good and food at hotel was also good.
Paul
couple
March 28, 2026
“Over-priced and not worthy of the Hyatt name”
Good location and one very helpful member of staff - the porter Pablo.
Harry
family_with_children
March 20, 2026
“Ok stay, good location for a central stay but probably wouldn’t stay here again”
Location
Andrew
solo_traveller
March 4, 2026
The rooms are beautiful and comfortable
Andrew
solo_traveller
February 27, 2026
“Beautiful but SO NOISY”
Rooms were fantatsic.
Daisy
family_with_children
February 27, 2026
“Overpriced, noisy and mediocre”
I have nothing good to say. Everything was mediocre and not up to the Hyatt standard we have experienced elsewhere.
Liu
family_with_children
January 5, 2026
“The dance hall on the first floor was very noisy at night and lasted until the early hours of the morning, which made th”
The dance hall on the first floor was very noisy at night and lasted until the early hours of the morning, which made the residents upstairs unable to sleep. Those days were quite unpleasant.
Liu
family_with_children
January 4, 2026
“The music in the evening is very loud, making it hard to sleep, and it lasts until the early hours of the morning. It co”
The music in the evening is very loud, making it hard to sleep, and it lasts until the early hours of the morning. It comes from a dance hall on the first floor and there's no way to avoid it! It's really bad!
Laszlo
couple
December 16, 2025
“Not recommended”
The location of the hotel is central to the main clubs, but there are not many shops or restaurants nearby. The beach is nice, and preferred club members have a nice separate area reserved for them. The staff was nice and helpful.
Puttaruksa
couple
November 23, 2025
“Great location, lovely hotel”
Wonderful experience here. The staff were all very friendly and helpful. The room was lovely with good toiletries.
Ran
family_with_children
August 9, 2025
Very spacious, modern, comfy rooms. Centric location
Chavez
couple
August 1, 2025
“Modern Comfort and Style in the Heart of Playa del Carmen”
Absolutely amazing place — beautifully designed, modern, and full of great vibes. The location is perfect for enjoying both the beach and the downtown area. Rooms were spotless, staff was attentive, and the overall atmosphere felt upscale yet relaxed.
Chasya
extended_group
July 18, 2025
“Thank you for the free upgrade! We felt well looked after.”
The swing in the pool. Great service from the staff!
Zoya
family_with_children
April 14, 2025
“Very good”
The waiter in Umi restaurant called Alex was very helpful and generally the staff were all very kind and we really enjoyed the service.
Kayla
couple
April 4, 2025
Such a central location for a very good price! Rooftop is beautiful!
Sam
couple
January 7, 2025
“Avoid the hotel due to loud music”
Not much
Nadja
couple
January 1, 2025
“700 usd for a night- unacceptable”
This Hotel likes to charge the costs twice: One time via booking and another time they used my Credit Card without authorization to the charge the Night again. So the whole stay cost me 700 USD and now they do not react. This is called stealing!
Peggy
family_with_children
May 20, 2024
“A total nightmare!!!”
The bell man was the only that was kind and offered us water, after a 3 hour flight, and 1 hour drive to the hotel….
Nicole
couple
May 4, 2024
“Excellent property. Literally in the middle of all the action in PDC - great, but can be full on at times!”
Very modern and funky property
chloe
couple
April 15, 2024
“A nice hotel in a good location”
The room was nice and the bed was comfortable. The pool area and loungers are nice, with good music playing throughout the day. Staff were friendly.
Facilities
Accessibility
Wheelchair accessible, Toilet with grab rails, Visual aids: Braille
Activities
Temporary art galleries, Bike tours, Happy hour, Fitness, Beach, Fitness centre, Fishing, Cycling, Diving, Snorkelling
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay
Food & Drink
Breakfast options, Special diet menus (on request), Breakfast in the room, Bar, Restaurant, Wine/champagne, Fruits
Food & drink safety
Breakfast takeaway containers, Delivered food is securely covered, All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas, Food can be delivered to guest accommodation
General
Adult only, WiFi available in all areas, Pets allowed, Facilities for disabled guests, Non-smoking rooms, Non-smoking throughout, Air conditioning, Lift, Safety deposit box
Internet
WiFi, Internet services, Free WiFi
Outdoors
Sun terrace, Outdoor pool (all year), Outdoor pool, Terrace, Outdoor furniture
Parking
Parking garage, Parking
Physical distancing
Cashless payment available, Physical distancing rules followed
Pool and wellness
Swimming pool, Swimming Pool, Swimming pool toys, Rooftop pool, Pool with view, Pool/beach towels, Pool bar, Shallow end, Sun loungers or beach chairs, Sun umbrellas
Safety & security
Carbon monoxide detector, Carbon monoxide sources, 24-hour security, Key card access, Security alarm, Smoke alarms, CCTV in common areas, CCTV outside property, Fire extinguishers
Safety features
Access to health care professionals, Thermometers for guests provided by property, Face masks for guests available, Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available
Services
Shuttle service, Pet basket, Pet bowls, Daily housekeeping, Ironing service, Airport shuttle, Laundry, Dry cleaning, 24-hour front desk, Room service, Meeting/banquet facilities, Luggage storage, Valet parking, Fax/photocopying, Concierge service, Private check-in/check-out, Shuttle service (additional charge), Trouser press, Airport shuttle (additional charge)
Transport
Airport pick up, Airport drop off
Beach House with One King Bed and Pool View
Guests will have a special experience as this triple room features a rooftop pool. The spacious triple room offers air conditioning, a minibar, a balcony with pool views as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.
King Room with One King Bed - Downtown House
Guests will have a special experience as the triple room features a rooftop pool. The spacious triple room provides air conditioning, a minibar, a balcony with city views as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.
King Room with One King Bed and Balcony - Downtown House
This triple room features a rooftop pool. The spacious triple room features air conditioning, a minibar, a balcony with city views as well as a private bathroom boasting a walk-in shower. The unit has 1 bed.
King Room with One King Bed and Partial Ocean Front - Beach House
This triple room features a rooftop pool. The spacious triple room provides air conditioning, a minibar, a balcony with sea views as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.
King Room with One King Bed and Partial Ocean View - Beach House
The rooftop pool is the standout feature of this triple room. The spacious triple room features air conditioning, a minibar, a balcony with sea views as well as a private bathroom boasting a walk-in shower. The unit has 1 bed.
Queen Room with One Queen Bed - Downtown House
Guests will have a special experience as the triple room offers a rooftop pool. Providing free toiletries and bathrobes, this triple room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The spacious air-conditioned triple room provides a flat-screen TV with streaming services, a minibar, a tea and coffee maker, a seating area as well as city views. The unit offers 1 bed.
Queen Room with Two Queen Beds - Downtown House
The rooftop pool is a top feature of this quadruple room. The spacious quadruple room offers air conditioning, a minibar, a balcony with city views as well as a private bathroom boasting a walk-in shower. The unit has 2 beds.
Queen Room with Two Queen Beds and Balcony - Downtown House
This quadruple room's standout feature is the rooftop pool. The spacious quadruple room offers air conditioning, a minibar, a balcony with city views as well as a private bathroom boasting a walk-in shower. The unit has 2 beds.
Queen Room with Two Queen Beds and Partial Ocean View - Beach House
Guests will have a special experience as this quadruple room features a rooftop pool. The spacious quadruple room offers air conditioning, a minibar, a balcony with sea views as well as a private bathroom featuring a walk-in shower. The unit offers 2 beds.
Calle Corazon Suite - Downtown House
The rooftop pool and hot tub are the special features of this suite. The spacious suite features air conditioning, a minibar, a terrace with city views as well as a private bathroom boasting a walk-in shower. The unit has 1 bed.
Coastal Ocean Suite - Beach House
This suite's special feature is the rooftop pool. The spacious suite provides air conditioning, a minibar, a balcony with sea views as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.
Panoramic Suite with Ocean Front - Beach House
This suite's special features are the rooftop pool and the hot tub. The spacious suite provides air conditioning, a minibar, a terrace with sea views as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.
Quinta Avenida Suite - Downtown House
The rooftop pool and hot tub are the standout features of this suite. The spacious suite provides air conditioning, a minibar, a terrace with city views as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.
Suite with Ocean View - Beach House
Guests will have a special experience as this suite offers a rooftop pool and a hot tub. The spacious suite provides air conditioning, a minibar, a terrace with sea views as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.
Urban Suite - Downtown House
Guests will have a special experience as this suite provides a rooftop pool and a hot tub. The spacious suite offers air conditioning, a minibar, a balcony with city views as well as a private bathroom boasting a walk-in shower. The unit has 1 bed.
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