“Extremely disappointing and the quality does not reflect the price you pay”

The guest services lady who assisted us with the issues we had was extremely helpful and pool and concierge staff were lovely

Cleanliness Service Balance of children and adult activities

“Thank you for a wonderful vacation. Our family created beautiful memories Hope to see you again”

Our pool service area server was Laura and she was amazing. We cannot say enough about her. She was extremely busy but always met us with a smile and day two didn't need to ask what we were wanting as she already new, It was mine and my daughters birthday while we were there and they couldn't do enough to make our day special, We are so grateful for the amazing service. Luis the pool concierge was truly amazing as well. Made our stay very memorable.

“What a beautiful hotel, we loved our stay and the food was amazing. Lot's of activities and the kid'”

Lovely breakfast, lot's of selection 🙂

“Overall, while it was a nice vacation, however we won't be coming back.”

The staff are very friendly, especially Joel, the waiter in the Naos buffet. The pools are nice and friendly, not crowded, and they allow you to eat and drink in the pool.

“It was good”

Shows

Pools

“Wonderful stay as usual!”

This is our third time staying in Paradisus and although this was the shortest stay (one night) it was amazing as always! Food was great, the Nespresso hut is a great addition, the Kids waterpark is a hit as usual, and the staff is wonderful. Shout out to Pablo who was very attentive and kind, the buffet staff was more than accommodating and the girls at the Kids Club are now my daughter's favorite group of people!

Food all tastes the same. Maybe good for Western taste but Asian travellers beware, the food gets very boring very quickly

well laid out, lots of spots to relax

“do not suggest staying here”

This was our 3rd hotel during our trip in Mexico and sadly it was the worst one. While one bedroom suite we stayed in comes ( not sure why) with the fully equipped kitchen, microwave and a blender, there are no forks, knives and spoons… and if you want to have a kettle ( which we never received), you have to sign a paper that if it breaks you’ll be paying 50 USD …. what about microwave and blender then?! Reservation curtesy time is 5 mins … don’t dare to relax, as if you’re 10 mins late ( we travelled with 2 kids ages 3&5) you’ll find that your table is occupied by a group of 7 sipping on their drinks that supposedly was set only 2 mins ago …. Right … Then you can’t get into any other restaurant, as everything is booked and have to wait another 30 min - it was a struggle to get food in an all inclusive … Staff is overall indifferent to your experience and whether you’re happy or not isn’t their concern since you paid already. Took us over 1 hour to check in, another 1.5 hrs to find laundry list and submit clothing for cleaning, no cash at the front desk, restaurant staff forgets things and something as simple as pasta with tomato sauce isn’t available. Horrible sea water, brown and smelly like a swamp. Contacted Director of Guest experience, who was eager to meet and listen to our concerns, we were then in direct contact with one guest service agent over WhatsApp who made things a bit better for us - thanks Tatiana. Final hit was the check out where we had to beg uninterested staff to let us out and not miss the flight. One agent at the desk during check out hour, dozen passing staff members and no one was trying to help - I felt like the biggest Karen of the world having to raise my voice in the lobby pleading for help. One person who was very helpful was Carlos at the bell desk - thank you for being a little ray of sunshine. Do not recommend this hotel for anyone traveling with small children and looking to relax…

This was our 3rd hotel during our trip in Mexico and sadly it was the worst one. While one bedroom suite we stayed in comes ( not sure why) with the fully equipped kitchen, microwave and a blender, there are no forks, knives and spoons… and if you want to have a kettle ( which we never received), you have to sign a paper that if it breaks you’ll be paying 50 USD …. what about microwave and blender then?! Reservation curtesy time is 5 mins … don’t dare to relax, as if you’re 10 mins late ( we travelled with 2 kids ages 3&5) you’ll find that your table is occupied by a group of 7 sipping on their drinks that supposedly was set only 2 mins ago …. Right … Then you can’t get into any other restaurant, as everything is booked and have to wait another 30 min - it was a struggle to get food in an all inclusive … Staff is overall indifferent to your experience and whether you’re happy or not isn’t their concern since you paid already. Took us over 1 hour to check in, another 1.5 hrs to find laundry list and submit clothing for cleaning, no cash at the front desk, restaurant staff forgets things and something as simple as pasta with tomato sauce isn’t available. Horrible sea water, brown and smelly like a swamp. Contacted Director of Guest experience, who was eager to meet and listen to our concerns, we were then in direct contact with one guest service agent over WhatsApp who made things a bit better for us - thanks Tatiana. Final hit was the check out where we had to beg uninterested staff to let us out and not miss the flight. One agent at the desk during check out hour, dozen passing staff members and no one was trying to help - I felt like the biggest Karen of the world having to raise my voice in the lobby pleading for help. One person who was very helpful was Carlos at the bell desk - thank you for being a little ray of sunshine. Do not recommend this hotel for anyone traveling with small children and looking to relax…

“do not suggest staying here”

This was our 3rd hotel during our trip in Mexico and sadly it was the worst one. While one bedroom suite we stayed in comes ( not sure why) with the fully equipped kitchen, microwave and a blender, there are no forks, knives and spoons… and if you want to have a kettle ( which we never received), you have to sign a paper that if it breaks you’ll be paying 50 USD …. what about microwave and blender then?! Reservation curtesy time is 5 mins … don’t dare to relax, as if you’re 10 mins late ( we travelled with 2 kids ages 3&5) you’ll find that your table is occupied by a group of 7 sipping on their drinks that supposedly was set only 2 mins ago …. Right … Then you can’t get into any other restaurant, as everything is booked and have to wait another 30 min - it was a struggle to get food in an all inclusive … Staff is overall indifferent to your experience and whether you’re happy or not isn’t their concern since you paid already. Took us over 1 hour to check in, another 1.5 hrs to find laundry list and submit clothing for cleaning, no cash at the front desk, restaurant staff forgets things and something as simple as pasta with tomato sauce isn’t available. Horrible sea water, brown and smelly like a swamp. Contacted Director of Guest experience, who was eager to meet and listen to our concerns, we were then in direct contact with one guest service agent over WhatsApp who made things a bit better for us - thanks Tatiana. Final hit was the check out where we had to beg uninterested staff to let us out and not miss the flight. One agent at the desk during check out hour, dozen passing staff members and no one was trying to help - I felt like the biggest Karen of the world having to raise my voice in the lobby pleading for help. One person who was very helpful was Carlos at the bell desk - thank you for being a little ray of sunshine. Do not recommend this hotel for anyone traveling with small children and looking to relax…

This was our 3rd hotel during our trip in Mexico and sadly it was the worst one. While one bedroom suite we stayed in comes ( not sure why) with the fully equipped kitchen, microwave and a blender, there are no forks, knives and spoons… and if you want to have a kettle ( which we never received), you have to sign a paper that if it breaks you’ll be paying 50 USD …. what about microwave and blender then?! Reservation curtesy time is 5 mins … don’t dare to relax, as if you’re 10 mins late ( we travelled with 2 kids ages 3&5) you’ll find that your table is occupied by a group of 7 sipping on their drinks that supposedly was set only 2 mins ago …. Right … Then you can’t get into any other restaurant, as everything is booked and have to wait another 30 min - it was a struggle to get food in an all inclusive … Staff is overall indifferent to your experience and whether you’re happy or not isn’t their concern since you paid already. Took us over 1 hour to check in, another 1.5 hrs to find laundry list and submit clothing for cleaning, no cash at the front desk, restaurant staff forgets things and something as simple as pasta with tomato sauce isn’t available. Horrible sea water, brown and smelly like a swamp. Contacted Director of Guest experience, who was eager to meet and listen to our concerns, we were then in direct contact with one guest service agent over WhatsApp who made things a bit better for us - thanks Tatiana. Final hit was the check out where we had to beg uninterested staff to let us out and not miss the flight. One agent at the desk during check out hour, dozen passing staff members and no one was trying to help - I felt like the biggest Karen of the world having to raise my voice in the lobby pleading for help. One person who was very helpful was Carlos at the bell desk - thank you for being a little ray of sunshine. Do not recommend this hotel for anyone traveling with small children and looking to relax…

We stayed in multiple resorts while in Playa and this one was by far the best. The swim up suite was amazing, the staff was great, and the overall experience was golden!