“One of the best all inclusive resorts”

Maybe one of the best all inclusive resorts in mexico! Very good room, amazing food, stunning views and many activities to do including the xcaret parks (our favourite one was explore). Extra bonus for the hospitality room which you can use after checking out to shower and relax.

“one of the best hotels i’ve ever visited!”

everything was perfect

“Amazing resort with fabulous location. You won't find better.”

Probably the finest resort you will find. And, with access to the parks, it can't be beat.

“Great stay!”

Facilities, staff, amenities, access to parks… everything looked tidy all the time.

“Truly All-Inclusive! A wonderful stay!”

This hotel was awesome. Food and drinks were good, staff was great, parks and workshops were fun, room was big, clean and comfortable. Everyday you received a Mexican treat enclosed in a small weave basket to take home - in addition to your stocked out mini bar and snack tray. You also get to keep the reusable water bottles and beach bag in your room. The communication between me and the hotel via email before arrival was excellent. I was able to reserve activities, airport shuttle, and restaurants prior to my stay. You need a reservation for the restaurant Tah-Xido but it was worth it. I also enjoyed the other restaurants Mercedes de San Juan, Cayuco, and Arenal. The wet bar at the pool was nice and a lot of sitting areas. I recommend this hotel.

“Dream-like!”

Beautiful hotel, comfiest bed ever and really spacious and great room! The food and drinks were great and service was also very good! Would definitely go back. Do explore the hotel, there are many wonderful spots and activities to be enjoyed.

“Highly recommended, if you can afford it. Expect some minor annoyances though and take it all with patience. It’s overal”

It’s breathtakingly beautiful. The suites are stunning, the bed had the most comfortable mattress I ever had the pleasure to sleep on. The restaurants on site are all exceptional. There’s a feeling of pure luxury at every corner. From the moment you arrive you feel pampered. Sometimes it even feels bizarre, like a guy sitting in a lonely cove and playing the saxophone for an audience not even visible to him. Art is really not only a selling point there, it does seem genuine.

Lots to see. Property is beautiful. Access to the parks are great. Beds were comfortable!

“Perfect, beautiful luxury”

The most beautiful hotel I have ever seen. Exceptional food , staff, facilities- total and utter luxury. You won’t be disappointed if you decide to stay here - I wholly recommend it

Free shuttle and guided tours are really helpful

“Woul be perfect if not an unfortunate incident during our stay”

Hotel design is amazing, both room and exterior. Many trees and plants outside perfectly blend together with architecture. It is a bit hard to navigate through as the layout is confusing. Almost all activities Xcaret park activities were included, as well as food from multiple restaurants in the hotel and parks, transportation from and to the airport as well as Xcaret parks (Xplor, Xcaret, Xsenses). The staff were nice and helpful, we got all we asked for and more.

“Great Vacation”

All restaurants are overbooked. Service is slow. Dental kits and shaving kits are missing from basic room amenities. Lost my jacket at a restaurant, they couldn't trace it.

“Wonderful place, if you just want to stay in the hotel. Otherwise far from everything”

Great property

“This hotel is a work of art. Thank you for your hospitality towards my partner and our dog, Monkey. We can’t wait to com”

Attention to detail. Quality of food and beverages. Pet friendly.

Friendly, Comfortable

“My favorite place!”

Everything is amazing.

“Paradise”

This place is a paradise on earth, we had 1 week of our honeymoon here and it was incredible.

“Unforgettable birthday trip”

This is by far the best hotel we have ever stayed in, the food is delicious at all restaurants and a highlight for us was dinner at Tah-Xido - the food here is exceptional. The staff were incredible. From the checkin process all the way through to checkout and airport transfer, we received amazing service. We were waited on every second of the day, your cup will never be empty. We especially want to thank Carlos of Cuyoco, Jorge from guest services, the housekeeping staff who made sure our room was perfect every moment we returned from our day and the staff handling the luggage who made our experience seamless. The hotel is beautiful, with something happening around every corner. From ice cream stands and taco stands, to musicians and the secret speakeasy. Even pottery making! Everything has been thoughtfully put together and presented. We treated ourselves to hydrotherapy at Muluk spa - a dream! Now for the parks…. Xcaret, Xplor Fuego and Xavage were awesome! Whilst the food at the parks is good, the food at the hotel is top quality, so recommend planning your day to have food at the hotel where possible. What an awesome experience!!!

“Lovely staff, huge resort, nice food, not worth that much money though”

The staff are lovely, and the emphasis on employing people from all different parts of Mexico (with this displayed under their name tags) is interesting and fits with the 'celebration of Mexico' theme. Despite it being all-inclusive, the food is truly good, and the room very comfortable. The spa is exceptional. It's great that all the Xcaret parks (which are all excellent) are included, although that creates pressure for how to fit everything in.

“natural beauty and fun in the parks with a very very very bad management and service.”

We loved the parks and the view, design, natural beauty of the hotel. (Sometimes) food was good, tacos were really good. We especially loved the beach part, the pottery class, hammocks but the most beautiful thing about this hotel was the parks and the tours. I wish we spent less time in the hotel and more time in the parks.