Grand Velas Riviera Maya - All Inclusive
Carretera Cancun Tulum Km 62
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Why people book this hotel
“nice place nice venue, nice staff, good food amazing place where to relax and to…”
“Rooms are very comfortable, staff is always ready to asisst”
“Fantastic pools and scenery”
“I have to give special shout to Oscar who provided the pool service”
“Everyone was gracious and helpful and that includes front desk staff, maids, wai…”
Overview
Amidst the tropical beauty that embraces the Riviera Maya and overlooking the Caribbean Sea, Grand Velas opens its doors to offer natural environments dedicated to pampering the senses and inviting you to reconnect with the carefree, yet sophisticated, Caribbean lifestyle. Discover the flavors our chefs create in each dish; indulge in rituals that rescue ancestral wellness techniques at SE Spa; enjoy fun family moments with our endless activities, and relish dream-like couples’ moments. Grand Velas Riviera Maya is the background and you are the author of every experience to redefine the meaning of luxury.
Traveller reviews
Sebastiano Maio
family_with_children
August 20, 2025
“Nice place, would love to go back”
nice place nice venue, nice staff, good food amazing place where to relax and to enjoy with small kids and family, would love to go back again there
Cagsal Kilickaya
extended_group
January 31, 2025
“Below my expactation”
Rooms are very comfortable, staff is always ready to asisst
Pieter BJ
family_with_children
February 9, 2024
“Great relaxing stay. Very recommended!”
Great relaxing place, amazing food and facilities. Super friendly and helpful staff. Fantastic pools and scenery. Very recommended!
Guest
couple
December 5, 2022
“Daniela Velázquez was amazing with her service. she made our stay more priceless.”
the venue is amazing and all the staff where very welcoming, engaging and genuinely cared about how your stay is to see if there is anything they can do better.
Giovanna
family_with_children
April 22, 2022
Blue Dreams travel agency service. They failed to provide what they promised.
Giovanna
family_with_children
April 22, 2022
Blue Dreams travel agency service. They failed to provide what they promised.
Sven
couple
April 7, 2022
“Worst value for money experience ever!!!!”
Alles!!!!!
Sven
couple
April 7, 2022
“Worst value for money experience ever!!!!”
Alles!!!!!
joel
couple
August 8, 2021
“Awesome!!!”
The service at this resort is outstanding. Everyone was gracious and helpful and that includes front desk staff, maids, waiters , cleaning people ,hostesses etc.. Everyone! The SPA is the best of any resort we have ever been too and we've stayed at a lot of different resorts in Mexico. My wife says it was the best massage she has ever had.. We went 3 days. We had body wraps, massages and facials. Everyone at the spa is professional and outstanding. I have to give special shout to Oscar who provided the pool service. He was attentive and gracious at all times. There was also Edgar at the pool, everyone at the SPA and the Bars. I cant name them all but everyone was wonderful. I must however call out my concierge Santiago. he was by the far the best concierge we have ever had. He was my true definition for what concierge should be. He was attentive to our every need. He made all our restaurant and SPA reservations as well as our COVID test. I never had to track him down like at other resorts. I texted him and usually his response was immediate. I developed Swimmers ear and needed ear drops . I told Santiago who called the pharmacy off site and I had the ear drops within an hour. It was a joy and pleasure to have Santiago as our concierge. He was awesome!!!
Facilities
Accessibility
Wheelchair accessible, Toilet with grab rails
Activities
Kids' club, Beachfront, Evening entertainment, Public Bath, Hiking, Mini golf, Private beach area, Entertainment staff, Nightclub/DJ, Sauna, Fitness centre, Golf course (within 3 km), Games room, Spa and wellness centre, Massage, Children's playground, Billiards, Table tennis, Karaoke, Cycling, Beauty Services, Facial treatments, Manicure, Pedicure, Hair cut, Body treatments, Body wrap, Spa facilities, Steam room, Spa lounge/relaxation area, Spa/wellness packages, Massage chair, Fitness, Yoga classes, Fitness classes, Personal trainer, Fitness/spa locker rooms, Movie nights, Walking tours, Bike tours, Themed dinner nights, Tour or class about local culture, Cooking class, Live music/performance, Live sport events (broadcast), Aerobics, Water sport facilities on site, Beach
Cleanliness & disinfecting
Property is cleaned by professional cleaning companies, Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning
Entertainment and family services
Board games/puzzles, Indoor play area, Kids' outdoor play equipment, Baby safety gates
Food & Drink
Kid meals, Kid-friendly buffet, Wine/champagne, Fruits, Special diet menus (on request), Snack bar, Breakfast in the room, Restaurant, Bar, Coffee house on site, Breakfast options
Food & drink safety
All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered, Physical distancing in dining areas, Food can be delivered to guest accommodation
General
Bicycle parking, Non-smoking rooms, Facilities for disabled guests, Family rooms, Lift, Safety deposit box, Soundproof rooms, Allergy-free room, Chapel/shrine, Air conditioning
Internet
WiFi, Free WiFi, Internet services
Outdoors
Garden, Terrace, Outdoor pool, Sun terrace, Outdoor pool (all year), Outdoor furniture, Picnic area
Parking
Parking on site, Parking, Free parking
Physical distancing
Contactless check-in/check-out, Cashless payment available, Physical distancing rules followed, Mobile app for room service, Screens or physical barriers placed between staff and guests in appropriate areas
Pool and wellness
Swimming Pool, Sun loungers or beach chairs, Sun umbrellas, Kids' pool, Swimming pool, Infinity pool, Pool with view, Pool bar
Reception services
Invoice provided
Safety & security
24-hour security, Key access, Key card access, Security alarm, Smoke alarms, CCTV in common areas, Fire extinguishers
Safety features
Access to health care professionals, Thermometers for guests provided by property, Face masks for guests available, Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available
Services
Strollers, Airport shuttle (additional charge), Shuttle service, Daily housekeeping, Grocery deliveries, Concierge service, Trouser press, Shuttle service (additional charge), Car hire, ATM/cash machine on site, Ironing service, Valet parking, Currency exchange, Tour desk, Fax/photocopying, Luggage storage, Barber/beauty shop, Airport shuttle, Business centre, Babysitting/child services, Laundry, Dry cleaning, 24-hour front desk, Room service, Meeting/banquet facilities
Transport
Airport pick up, Airport drop off
Ambassador Two Bedroom Family Suite Ocean View
The spacious family room features air conditioning, a minibar, a terrace with sea views as well as a private bathroom boasting a bath. The unit has 3 beds.
Zen Grand Two Bedroom Family Suite Nature View
This suite features a terrace offering garden views and Baby Concierge service. The suite offers: - Welcome bottle of Mezcal in suite - 50USD Spa Credit per adult per night - 100 USD Romantic experiences per stay - Amenities for children on request and according to age - Connecting family rooms guaranteed
Ambassador Pool Suite Ocean View
Featuring ocean views from a private terrace with plunge pool. Jacuzzi is provided as well. This room includes: - Welcome bottle of Mezcal in suite - USD 50 Spa Credit per adult per night - USD 100 Romantic experiences per stay
Ambassador Suite Ocean View
Featuring a terrace with the Caribbean Sea. This room includes: - Welcome bottle of Mezcal in suite - USD 50 Spa Credit per adult per night - USD 100 Romantic experiences per stay
Grand Class Suite Ocean Front
This suite has air conditioning. 1,377-sq. ft. / 127 m suites. You’ll enjoy absolute privacy and amazement at the beauty of the Riviera Maya from your terrace and private plunge pool overlooking the Mexican Caribbean. At the end of your day, rest in the softness of your comforters and goose down pillows Children are allowed in this room.
Nature View Suite with Private Pool Zen Experience
Set in the Zen Grand area, this suite features a private pool and a terrace offering garden views. It has either 2 queen-size beds or a king-size bed. Please note that this room type is located 1 km from the beach. Free transportation is provided.
Nature View Suite Zen Experience
Set in the Zen Grand area, this luxurious suite overlooks the hotel's attractive gardens. It has a terrace and either 2 queen-sized beds or a king-size bed. Please note that this room type is located 1 km from the beach. Free transportation is provided.
Hotel Policies
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