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Universal Hotel Neptuno - Adults Only

Hotel

Llaut, 34

hotel
hotel

Why people book this hotel

Great location
7 mentions

Location 10/10 right by beach Amenities9/10 free breakfast was a great addition …

Location and quality

Comfortable rooms
7 mentions

I like that there's the option to not have your room made up every day if you do…

Big room, renovated Location

Clean rooms
5 mentions

The hotel was spotless and the decor is modern and funky

cleanliness of rooms

Friendly staff
4 mentions

Nice staff

Amazing location in front of the beach and lovely staff

Breakfast available
4 mentions

The breakfast was excellent, fresh and a great variety every day - also pretty d…

Nice hotel, big and beautiful room, great location - beach just crossed the road…

Pool
2 mentions

The facilities were great - I used the gym which is well equipped for a varied w…

Pool was nice and the young lady on the pool bar was lovely

Overview

This hotel enjoys a fantastic position right on the beachfront at Majorca’s Playa de Palma. Its 2 outdoor pools overlook the glistening Mediterranean Sea. At the Neptuno you can work up a sweat in the sauna or gym before cooling off in the outdoor hot tub or swimming pool. There is also an indoor heated pool open in April and October for the guests. You can also choose to simply relax on a sun lounger on the terrace. In the evening, try a delicious meal in the cafe-restaurant before enjoying a refreshing drink in the lounge bar. Majorca’s nearby capital of Palma is an ideal daytrip from this hotel. This historic city is known as one of the most picturesque in Spain. It 1 outdoor pool overlooks the glistening Mediterranean Sea. This seasonal hotel is open between February and November.

Traveller reviews

A

Alister

solo_traveller

May 7, 2026

10

Location 10/10 right by beach Amenities9/10 free breakfast was a great addition Price 8/10 not bad considering location and etc

T

Thierry

solo_traveller

May 1, 2026

9

Great stay

Location and quality

M

Michelle

solo_traveller

April 15, 2026

8

Great hotel and views

The hotel was spotless and the decor is modern and funky. The facilities were great - I used the gym which is well equipped for a varied workout, and the pool area with loungers was great. I like that there's the option to not have your room made up every day if you don't want it. The side sea view was great and rocking chairs on the balcony were a nice touch. The restaurant/bar has a nice vibe with DJ music. The breakfast was excellent, fresh and a great variety every day - also pretty decent coffee :)

A

Aude

solo_traveller

March 29, 2026

10

A very pleasant stay ! Will come if I have the chance

Very nice people and you have all what you need

J

Joanna

couple

March 25, 2026

6

Big room, renovated Location

C

Costache

couple

February 4, 2026

10

Nice room

R

Rexford

solo_traveller

November 7, 2025

10

Excellent

M

Marie

couple

October 17, 2025

7

Because of the noise we will problably not come back Even though the hotel was very nice.

We had a nice room with a view. Nice staff.

G

Gabriele

couple

October 12, 2025

8

Amazing location in front of the beach and lovely staff.

D

Dorota

couple

October 12, 2025

8

Nice hotel, big and beautiful room, great location - beach just crossed the road, tasty breakfast

G

Grazvydas

couple

October 3, 2025

5

The bed was very bad.

C

Carmen

couple

September 21, 2025

2

Don’t stay here if you’re not German!!!

cleanliness of rooms

B

Björn

couple

September 11, 2025

10

Reccomend this hotell

Very nice hotel close to Playa Palma. Excellent breakfast. Staff at the reception was really proffesional and supporting.

O

Opanasenko

couple

September 8, 2025

8

I have never seen a hotel ask for 3 euros for day and a 10 euro deposit for pool towels. Especially hotels with a pool. It's weird. It would be better if you included this price in the price list, although the price is not small per day and did not make people feel uncomfortable .

H

HESHAM

family_with_children

August 4, 2025

8

Ok , is all I can say

Clean

L

lisa

couple

July 26, 2025

5

Disappointing for what we paid.

Food and cocktails in restaurant were good. Pool was nice and the young lady on the pool bar was lovely.

W

Warren

couple

July 7, 2025

1

Terrible

Cheap and nasty - full of German drunks

M

Mirko

couple

May 20, 2025

3

Location

F

Femke

solo_traveller

May 3, 2025

4

Room was clean

Z

Zofia

solo_traveller

April 28, 2025

8

Comfortable

The hotel was in a good location, easy to find, it was clean. The staff were friendly and helpful.

Facilities

Activities

Sauna, Fitness centre, Golf course (within 3 km), Solarium, Massage, Hot tub/Jacuzzi, Cycling, Indoor pool, Indoor pool (seasonal), Beachfront, Open-air bath, Beauty Services, Facial treatments, Waxing services, Manicure, Pedicure, Body treatments, Body scrub, Body wrap, Back massage, Neck massage, Foot massage, Head massage, Hand massage, Full body massage, Fitness, Beach

Cleanliness & disinfecting

Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Guests have the option to cancel any cleaning services for their accommodation during their stay

Entertainment and family services

Board games/puzzles

Food & Drink

Wine/champagne, Fruits, Coffee house on site, Special diet menus (on request), Snack bar, Restaurant, Bar, Breakfast options

Food & drink safety

All plates, cutlery, glasses and other tableware have been sanitized

General

Bicycle parking, WiFi available in all areas, Safety deposit box, Lift, Non-smoking rooms, Heating, Soundproof rooms, Non-smoking throughout, Air conditioning

Internet

WiFi, Free WiFi, Internet services

Outdoors

Terrace, Outdoor pool, Sun terrace, Outdoor pool (all year), Outdoor pool (seasonal), Outdoor furniture

Physical distancing

Contactless check-in/check-out, Cashless payment available, Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas

Pool and wellness

Swimming Pool, Sun loungers or beach chairs, Sun umbrellas, Heated pool, Pool/beach towels, Pool bar, Pool cover, Kids' pool, Swimming pool

Reception services

Invoice provided

Safety & security

Key card access, Security alarm, Smoke alarms, CCTV in common areas, Fire extinguishers

Safety features

Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, First aid kit available, Access to health care professionals, Thermometers for guests provided by property, Face masks for guests available

Self check-in

Passport/ID information collected online before you arrive

Services

Shuttle service, Concierge service, Shuttle service (additional charge), Airport shuttle (additional charge), Shared lounge/TV area, Daily housekeeping, Car hire, Fax/photocopying, Luggage storage, Tour desk, 24-hour front desk, Meeting/banquet facilities, Airport shuttle, Laundry, Dry cleaning, Ironing service

Double Room

This air-conditioned double room has a desk, a balcony, city views and a private bathroom.

Max 2 guests 23 1 bedroom 1 bathroom
Double Room with Balcony and Sea View

This air-conditioned double room features a desk, a balcony, sea views and a private bathroom. The unit offers 2 beds.

Max 2 guests 23 1 bedroom 1 bathroom
Double Room with Side Sea View

This air-conditioned double room features a desk, a balcony, sea views and a private bathroom.

Max 2 guests 23 1 bedroom 1 bathroom
Junior Suite Front Sea View

The suite offers air conditioning, a tea and coffee maker, a balcony with sea views as well as a private bathroom boasting a shower. The unit has 2 beds.

Max 2 guests 32 1 bedroom 1 bathroom
Junior Suite with Side Sea View

The air-conditioned suite features 1 bedroom and 1 bathroom with a shower and slippers. Featuring a balcony with sea views, this suite also provides a tea and coffee maker and a flat-screen TV. The unit offers 2 beds.

Max 2 guests 32 1 bedroom 1 bathroom
Junior Suite With Terrace

The air-conditioned suite has 1 bedroom and 1 bathroom with a shower and slippers. Boasting a terrace with sea views, this suite also features a tea and coffee maker and a flat-screen TV. The unit has 2 beds.

Max 2 guests 32 1 bedroom 1 bathroom
Naughty Suite

The air-conditioned suite features 1 bedroom and 1 bathroom with a bath and a shower. Featuring a balcony with a quiet street view, this suite also provides a tea and coffee maker and a flat-screen TV. The unit offers 1 bed.

Max 2 guests 40 1 bedroom 1 bathroom
Suite with Sea View

This air-conditioned suite is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a shower. The suite offers a flat-screen TV, a tea and coffee maker, a seating area, a wardrobe as well as sea views. The unit offers 3 beds.

Max 2 guests 40 1 bedroom 1 bathroom

Hotel Policies

Check-inFrom 15:00 to 00:00
Check-outFrom 07:00 until 11:00
Cancellation & prepaymentCancellation and prepayment policies vary by room type. Please check your booking details before finalizing.
Accepted credit cardsThe hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine printPlease note that the credt card used to secure the booking must be presented at the property. The credit card holder must be one of the guests staying at the property.Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Last updated: Apr 10, 2024, 1:02 PM

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