Hotel Pompaelo Plaza del Ayuntamiento & Spa
Plaza Consistorial, 3
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Why people book this hotel
“Brilliant location”
“Good location”
“Very comfortable hotel right in the heart of old Pamplona”
“The room was rather small, but had good storage options”
“Very clean”
“The rooms were clean, comfortable, and well-equipped, and the staff were consist…”
“Staff very pleasant”
“Staff were friendly and helpful”
“Breakfast good”
“Fantastic location, good breakfast, comfy beds and good amenities”
“Parking was available for 17 euros and was very convenient”
“Parking under the plaza was quite good”
Overview
Offering a terrace and views of the City Hall, Hotel Pompaelo Urban Spa is located in Pamplona main square, only 200 metres from Pamplona Catedral. Located in an historic building with a medieval tower, all rooms at this hotel are air-conditioned and offer city views. They are equipped with a flat-screen TV, and fitted with a private bathroom with a shower and bidet, with free toiletries and a hairdryer. At the on-site urban spa you can find a sauna, a Turkish bath, an ice fountain, and a wide range of beauty and wellness treatments. Other facilities include the Sky Bar specialized in cocktails, and a gastro-pub where you will be able to find typical pintxos and local tapas. There is a 24-hour front desk at the property. Ideally located for the San Fermin holidays, the ciudadela Park is 800 metres from Hotel Pompaelo Urban Spa, while Public University of Navarra is 2 km from the property. The nearest airport is Pamplona Airport, 5 km from Hotel Pompaelo Urban Spa.
Traveller reviews
Marilena
couple
June 4, 2026
“Excellent stay, specially if you don't have a car.”
Although the hotel is in an excellent location it is difficult to get to if you are driving.
Jennifer
solo_traveller
May 29, 2026
“I was excited to see it was on both the Camino route & the bull route. 😆”
The private spa.
Graeme
couple
May 25, 2026
“Pleasant, comfortable, nice staff but very limited breakfast.”
Brilliant location
Anne
solo_traveller
May 23, 2026
Very clean. Staff very pleasant. Good location.
Anthony
solo_traveller
May 17, 2026
“A great hotel in the heart of the old city”
Very comfortable hotel right in the heart of old Pamplona. The perfect base from which to explore.
Katrin
solo_traveller
May 15, 2026
Great location and very convenient overall. The room was rather small, but had good storage options. Parking was available for 17 euros and was very convenient.
Valerie
couple
May 13, 2026
“Excellent location”
Lovely room with amenities such as coffee machine and refrigerator. Excellent location for exploring Pamplona - a wonderful city. Parking under the plaza was quite good. Staff were friendly and helpful.
Mark Henry
couple
May 12, 2026
“Nice hotel in a great location.”
Location excellent, beds comfortable, tea & coffee making facilities provided (see negative below). Breakfast good.
Fiona
couple
May 11, 2026
“Fabulous location in Pamplona and good value”
Fantastic location, good breakfast, comfy beds and good amenities.
Michael
solo_traveller
May 5, 2026
“Great!”
The location was perfect.
Alison
solo_traveller
April 29, 2026
Comfortable room
Annette
extended_group
April 13, 2026
“Enjoyable relaxing stay”
I had a wonderful stay at this hotel. The rooms were clean, comfortable, and well-equipped, and the staff were consistently friendly and helpful. The location was perfect, with easy access to nearby attractions and transport. Overall, a relaxing and enjoyable experience—I would definitely stay here again.
Debbie
couple
April 8, 2026
Close to plaza of old town.
Tim
solo_traveller
March 29, 2026
“Excellent location. ideal location for city visit.”
Clean, welcoming, good beds, good shower, convenient.
Diego
family_with_children
March 26, 2026
Professional staff and excellent location
Andrea
couple
March 23, 2026
“Lovely room & bathroom. Central location to the Old Town”
Location, room & bathroom Overlooking a small square with the amazing Town Hall building. On the iconic Running of the Bulls route.
Ian
solo_traveller
March 17, 2026
“A pleasure to stay at the hotel.”
Modern clean hotel in an excellent location only a stone’s throw from the main square and only a few minutes walking distance away from the Cathedral. Breakfast was exceptional with ample choice available.
Brailsford
family_with_children
March 5, 2026
Size of room, cleanliness and location
Janette
couple
December 7, 2025
Fabulous location.
David
couple
November 29, 2025
“I would happily stay at this hotel again the next time I visit Pamplona”
Very nice hotel in good location with secure parking nearby. I would have no hesitation in staying there again.
Facilities
Activities
Sauna, Spa and wellness centre, Massage, Hot tub/Jacuzzi, Beauty Services, Facial treatments, Waxing services, Make up services, Manicure, Pedicure, Body treatments, Body scrub, Body wrap, Spa facilities, Steam room, Spa lounge/relaxation area, Spa/wellness packages, Back massage, Neck massage, Foot massage, Head massage, Full body massage, Fitness/spa locker rooms
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay
Food & Drink
Wine/champagne, Fruits, Coffee house on site, Snack bar, Breakfast options, Breakfast in the room, Bar
Food & drink safety
All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered, Physical distancing in dining areas, Food can be delivered to guest accommodation
General
Lift, Safety deposit box, Heating, Non-smoking throughout, Air conditioning, WiFi available in all areas, Non-smoking rooms, Facilities for disabled guests, Family rooms, Soundproof rooms
Internet
WiFi, Free WiFi, Internet services
Outdoors
Terrace
Parking
Parking, Accessible parking
Physical distancing
Contactless check-in/check-out, Cashless payment available, Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas
Safety & security
Smoke alarms, CCTV in common areas, CCTV outside property, Fire extinguishers
Safety features
Face masks for guests available, Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests
Services
Fax/photocopying, Luggage storage, Daily housekeeping, Room service, 24-hour front desk, Laundry, Dry cleaning, Tour desk, Ironing service
Family Room with Balcony
This family room is composed of 2 connecting bedrooms with double or single beds.
King Room with Balcony
This soundproofed double room with king-size bed features air conditioning and city views.
Deluxe Double or Twin Room with Balcony
The twin/double room provides air conditioning, a private entrance, a balcony with city views as well as a private bathroom featuring a walk-in shower.
Double or Twin Room with Old Town View
The twin/double room offers air conditioning, a private entrance, a balcony with city views as well as a private bathroom boasting a walk-in shower.
Double or Twin Room with Spa Access
This room has free access to the on-site spa and breakfast included.
Double or Twin Room with Spa Access
The twin/double room offers air conditioning, a private entrance, a balcony with city views as well as a private bathroom boasting a walk-in shower.
San Fermin views double or twin
The twin/double room provides air conditioning, a private entrance, a balcony with city views as well as a private bathroom featuring a walk-in shower.
Single Room with Balcony
The single room provides air conditioning, a private entrance, a balcony with city views as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.
Hotel Policies
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