“amazing … thanks”

Location , peace& quiet

“Very well recommended!”

All the staff was so welcoming, positive, friendly and helpful! It ads up so much to the whole experience. The room was cosy and everything super clean and well taken care of.

“Thank you to the staff for all your help”

Hotel staff were great. We were in Andorra for our son’s ski race and the weather made life very hard with timings and driving. The team couldn’t have been more flexible and helpful with our booking and the staff helped us dig our car out of the crazy amounts of snow everyone morning. Thank you!!

“One of the best 4 star hotels in have been in”

Everything was perfect, staff was super friendly and helpful, food at restaurant was amazing and the Spa experience was very good too

“A chilled bit of pampering in the mountains.”

Everything. A great base to explore some local walks, food excellent and the cocktails exceptional. We didn’t have time to explore the spa etc but they look equally smart.

The beauty of the location, the nice sunny terrace for the evening drinks, spacious and comfy room, very nice and helpful staff

“A lovely 2 day trip in a nice hotel.”

The views are amazing- staff were so lovely

“It is not a 4-star hotel”

The personnel are very friendly, especially at reception and in housekeeping, but the services are overly restricted, even during the low season. The rooms are basic and simple. Breakfast is good, although the breakfast personnel could benefit from better training. One disappointing aspect was the attempt to charge us €20 per extra hour for breakfast—something other hotels often offer as a courtesy during periods of low occupancy.

Everything was great. It was a gastronomic show during the dinner. Everything is clean, and the staff is amazing. Impressive location.

Spa Friendly helpful staff All very good

Bed was very comfortable and food was lovely

“incontournable”

Amazing place, amazing people, amazing food !

Normally, Booking.com does me a dirty when booking places. I booked one night here and ended up staying for five. Upon my arrival I was met by staff and offered bag carrying. There is free parking out front ( snow brush and ice scraper available) or for 11 euros per night there is a garage. I had two dogs with me who slept in the vehicle, this was not an issue as all rooms are not road facing, if they had barked it would not have disturbed anyone. Just a two minute walk up the road is a trail to the river and park. Elleven minutes drive is Ordino Arcalis ski resort ( also free parking). My room had a heated floor, verypowerful shower that maintained a constant temperature always, big double bed, large TV with all apps, USB and plug sockets each side of the bed. Room has a fridge. The hotel's wifi is fast with a strong connection. Plenty of very nice towels, robes also at no additional charge ( makes a nice change). The room has a thermostat which has very little lag on bringing the temperature up or down, impressive in a large room. The cleaner is exceptionally thorough and the room was turned out beautifully every day even down to mopping the floors. The staff are totally on point, super helpful and accommodating. They arranged the veterinary appointment for my dogs travel back to UK at no extra charge also. My medical conditions ( allergies) were taken into consideration and my room allocated away from the restaurant ( note I did not eat in the restaurant so cannot comment outside of breakfast). My room had a lovelly balcony with views down the valley and of the river cascading down the rocks. The Spa: I used this twice. Once it was busy and quite noisy and another time I had the place to myself which was Bliss. The Spa was an additional fee for 90minute session. The hot stone beds being my favourite. I spent an hour on one ( there are four) listening to audio books.

“Excelent stay, would recommend”

Spa, View, Service, Facilities, Chill

“Excellent”

Upgraded, thank you. Super breakfast & 3 course dinner on half board plan.

“Highly recommended!”

Location, staff, food and facilities. All of these were really excellent in the stay. If you location for a place that attend all your needs, this is the place. Highly recommended!

“Great hotel, but can be too hot in summer”

Lovely location, excellent kitchen, very nice wines. Great staff. Overall I can recommend this hotel, but in summer, make sure you stay in a room overlooking the valley (taking advantage of the breeze)

Everything

“Definitely recommend and want to come back.”

We really liked the hotel, it’s beautiful location high up in the mountains and close to many hiking trails. We would like to highlight that the stuff was always really excellent, very nice and helpful. Nice spacious rooms, very clean, bed very comfortable.

very friendly and helpful !