location, room, water in the lobby, cleaningless

Great location

“Great location!”

Location The room and the breakfast! The staff was very helpful with our issues ,

“Stay away: overbooking, rude staff, zero responsibility,”

This was, unfortunately, one of the worst hotel experiences I’ve ever had. From the very moment of check-in, my stay was ruined by the front desk clerk. I had booked and fully paid for a Deluxe Room with sea view, but upon arrival I was told that my room had been sold to someone else due to a “system issue.” What was even more shocking was the attitude — I was told, “I don’t care about your reservation.” I have traveled to more than 50 countries, and I have never experienced anything like this. Without even asking for my consent, they tried to relocate me to another hotel. The only reason I chose this hotel was specifically for its sea view rooms on the Promenade. When I requested a refund to find another hotel myself, I was told they could not process it because the booking was made via Booking.com. No solution, no responsibility — just excuses and rude behavior. I asked to speak with a manager and was told they were not available, with no clear answer on when they would be. At that point, I had to insist strongly, even mentioning that I would involve the police, as my money had already been charged and no proper service was being provided. Because of this situation, I lost valuable time and even missed my planned trip to Monaco. After more than an hour of stress and waiting, the same staff member suddenly “found” a room for me — which made the whole situation feel even more dishonest, as it seemed they simply decided to move another guest instead. The problems didn’t end there. To reach the room, I had to walk through what felt like a maze, with no proper signage, no elevator access due to renovations, and ongoing works on the stairs. I lost another hour just trying to find my room. The only positive thing was the room itself and the sea view — which was truly beautiful. But unfortunately, it does not compensate for such unacceptable treatment. I paid around €300 for a single room without breakfast I will never return to this hotel. Avoid this place !!!

“Amazing location, thin walls”

Great location, very friendly staff. Was offered a duplex room at no extra cost which was a nice touch.

“Great location is all I’ll say”

Location

“Not good”

Location

“Very friendly personal , very dilishes breakfast, very comfortable bad and exsilaend location”

Comfortable bad!

Great location, friendly staff and a good breakfast

“Lovley visit”

Location and ease of use

Great location, friendly staff, easy check in ne check out, quiet rooms. Enough space in the rooms. Everything was great!

“Perfect location”

Great location, close to the beach, restaurants and shops. Simple but comfortable room.

Excellent location

“Not good”

Location

“Brilliant 4 days good breakfast cooked items and cold selection ,staff great,room great.”

Location

“Comfortable Room in Fantastic location, with Excellent Breakfast Included”

The hotel was in a great location - close to the beach and within walking distance of loads of shops and cafes. The included breakfast was incredible, with so much variety and delicious options.

Great location to access Nice beach and public transport. Staff were helpful and friendly.

“Bad”

Location is the only plus point

Staff breakfast excellent, location

“Very Nice in Nice!”

The location was great and most of what you needed was in walking distance. The Asian lady at breakfast was amazing, provided the best service and made sure nothing was out, constantly restocking the food, drinks, etc.