Aktiv & Vitalhotel Bergcristall
Volderau 5
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Why people book this hotel
“The services were absolutely exceptional”
“The staff was really friendly and went out of their way to make our visit pleasa…”
“Great room, food and people”
“Rooms were large and comfortable”
“Peaceful quiet location, comfortable spacious room and balcony with a view”
“The hotel also has an excellent location for traveling to the glacier — the ski …”
“Everything in the hotel was well maintained and clean, and the room cleaning was…”
“Very clean and not massive hotel”
“quiet suraunding very nice spa and pool/ we will be back for sure”
“Spa was pleasant and we loved the swimming pool”
“We very much enjoyed the variety of the breakfast and the quality of the dinner”
“Excellent breakfast”
Overview
Aktiv & Vitalhotel Bergcristall in Volderau is situated in Neustift im Stubaital. It offers a beautiful spa area with an indoor pool, spacious rooms with balconies and fine cuisine. Rooms here are non-smoking and feature cable TV. Many of them offer panoramic views of the Stubaital Glacier, which includes Austria's largest glacier ski area. You can enjoy mountain views from the indoor pool, relax in the saunas, the steam bath and in the infra-red cabin or keep in shape in the fitness room. Invigoration herbal teas and massages are available as well in the spa area. Tyrolean specialities and international cuisine are served in the Aktiv & Vitalhotel Bergcristall's restaurant. Half board includes a 5-course dinner. On weekdays you can take part in various programs like guided hiking tours and dancing parties. Hiking paths and cross-country tracks start right next to the hotel.
Traveller reviews
Vasile
solo_traveller
May 11, 2026
“Great location to revivify the body and mind.”
Peaceful quiet location, comfortable spacious room and balcony with a view. Close to the glaciers with buses every 15-30 minutes. Lots of wonderful lakes & mountains rivers to walk around. Super!
Müller
extended_group
March 8, 2026
The services were absolutely exceptional. Everything in the hotel was well maintained and clean, and the room cleaning was the best we have ever experienced. Dinner was served and was at a very, very high level. All the staff were kind and helpful. We used the wellness facilities every day; everything was clean and comfortable. The hotel also has an excellent location for traveling to the glacier — the ski bus stop is about 150 meters from the hotel and runs approximately every 15 minutes. The journey then takes about 10–15 minutes.
Oliver
family_with_children
February 21, 2026
“We will come back.”
We very much enjoyed the variety of the breakfast and the quality of the dinner.
Marta
family_with_children
January 3, 2026
“Great stay in Neustift Stubaital”
Very clean and not massive hotel.
Teodora
couple
October 20, 2025
“Great hotel, friendly staff, tasty food - we had a good time”
The location of the hotel is great. The views are magnificent! The staff was really friendly and went out of their way to make our visit pleasant. Special thanks again to Magdalena and Zoltan. The wellness area is diverse and we enjoyed the saunas and resting zones. The food was diverse and the 5 course menu was tasty!!
Stefano
family_with_children
October 11, 2025
Great room, food and people
Daniel
family_with_children
August 12, 2025
Rooms were large and comfortable. The hotel was attractive and very well kept. Staff were charming. Excellent breakfast.
Dianne Nicolien
family_with_children
August 7, 2025
The food and the wines are excellent and the staf is very friendly. There is a lot to do for children in and around the hotel. The room was very comfortable as well. Very convenient that we could sleep with the four of us in a family room.
David
couple
October 29, 2024
“grat choice”
great stuff. very comfort very clean. very good brackfast and dinners. quiet suraunding very nice spa and pool/ we will be back for sure
Jill
couple
October 20, 2024
“Nice place with good value for money”
Comfortable room, nice view, close to hiking trails and excellent service in the restaurant (thanks Zoltan and team). Spa was pleasant and we loved the swimming pool.
Remco
family_with_children
July 12, 2024
“Luxury hotel in the Stubaital ideal for family vacations.”
Excellent hotel in great location in stubai.
Zoltan
family_with_children
April 11, 2023
rich and tasty , great choice of food
Ludvík
couple
March 9, 2023
Excellent food. Very friendly personnel. Very nice and pleasant wellness
Diana
family_with_children
March 4, 2023
“Great place”
Great location and very nice staff. We will definitely come back.
Slawomir
family_with_children
January 1, 2023
“Nice, but not great”
It’s a nice place with friendly stuff, casual atmosphere and beautiful views. Our kids enjoyed the pool, table tennis and the playroom with PS4
Zdenek
couple
December 15, 2022
Bergcristall is always best option for us in this area, wellness, comfort, service, very good food! Keep up good job, Thank you.
Vic
couple
November 2, 2022
“Wonderful Hotel and beautiful area.”
The food is just amazing. Wonderful wellness area (3 Saunas) very nice staff and so helpful with hiking recommendations. all is very very clean.
Dennis
family_with_children
August 11, 2022
“really lovely hotel”
everything was perfect, staff, food, location and room. we will come back for sure.
Melea
couple
May 13, 2022
Lovely staff, comfy beds, good pillow menu (which is often not the case in Austria), good food and wellness.
honeymoon12345
family_with_children
March 18, 2022
“Authentic Tirol atmosphere in a very good hotel to stay in.”
Everything was great. Very nice wellness area, well-equipped. Very friendly staff, good food. I really enjoyed speaking with one of the staff members in Hungarian. It was a pleasure, Zoltan was so kind and lovely. I strongly recommend this hotel.
Facilities
Activities
Sauna, Fitness centre, Skiing, Games room, Spa and wellness centre, Massage, Children's playground, Table tennis, Hiking, Cycling, Hammam, Indoor pool, Indoor pool (all year), Evening entertainment
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guests have the option to cancel any cleaning services for their accommodation during their stay
Entertainment and family services
Board games/puzzles, Indoor play area, Kids' outdoor play equipment
Food & Drink
Breakfast options, Special diet menus (on request), Restaurant, Bar
Food & drink safety
Physical distancing in dining areas, Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered
General
Bicycle parking, WiFi available in all areas, Pets allowed, Family rooms, Non-smoking rooms, Non-smoking throughout, Safety deposit box, Allergy-free room, Heating, Lift
Internet
WiFi, Free WiFi, Internet services
Outdoors
Garden, Terrace, Sun terrace
Parking
Parking, Free parking, Parking on site, Private parking
Physical distancing
Contactless check-in/check-out, Cashless payment available, Physical distancing rules followed, Mobile app for room service, Screens or physical barriers placed between staff and guests in appropriate areas
Pool and wellness
Swimming Pool, Swimming pool, Pool with view, Heated pool
Safety & security
Key card access
Safety features
Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available, Access to health care professionals, Thermometers for guests provided by property, Face masks for guests available
Services
Strollers, Daily housekeeping, Airport shuttle (additional charge), Ironing service, Airport shuttle, Laundry, Room service, Express check-in/check-out, Fax/photocopying, Tour desk
Ski
Ski storage, Ski pass vendor
Transport
Airport pick up, Airport drop off
Family Room with Balcony
Featuring free toiletries and bathrobes, this family room includes a private bathroom with a walk-in shower, a bath or a shower and a hairdryer. Boasting a balcony with mountain views, this family room also features a seating area and a flat-screen TV with satellite channels. The unit has 2 beds.
Family Room with Bath
Providing free toiletries and bathrobes, this family room includes a private bathroom with a walk-in shower, a bath and a hairdryer. Featuring a balcony with mountain views, this family room also provides a seating area and a flat-screen TV with satellite channels. The unit offers 2 beds.
Budget Double Room
Featuring free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath or a shower and a hairdryer. Boasting a balcony with mountain views, this double room also features a wardrobe and a flat-screen TV with satellite channels. The unit has 1 bed.
Double Room
Offering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath or a shower and a hairdryer. The spacious double room offers a flat-screen TV with satellite channels, a seating area, a wardrobe, a safe deposit box as well as mountain views. The unit has 2 beds.
Economy Double Room
Featuring free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath or a shower and a hairdryer. Boasting a balcony with mountain views, this double room also features a seating area and a flat-screen TV with satellite channels. The unit has 1 bed.
Standard Double Room
These spacious rooms have a balcony, bathroom and satellite TV.
Superior Double Room
This double room comes with satellite TV and a bathroom with bath or shower, toilet and a hairdryer. It features a south-facing balcony with views to the Stubai Glacier.
Junior Suite
These junior suites are very spacious and have a balcony, bathroom and satellite TV.
Junior Suite with Mountain View
Boasting a balcony, this suite also offers a seating area, a wardrobe and a flat-screen TV with satellite channels. The unit has 4 beds.
Junior Suite with Mountain View
This suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. Boasting a balcony with mountain views, this suite also features a seating area and a flat-screen TV with satellite channels. The unit has 2 beds.
Hotel Policies
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