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Aktiv & Vitalhotel Bergcristall

Hotel

Volderau 5

hotel
hotel

Why people book this hotel

Friendly staff
13 mentions

The services were absolutely exceptional

The staff was really friendly and went out of their way to make our visit pleasa…

Comfortable rooms
10 mentions

Great room, food and people

Rooms were large and comfortable

Great location
6 mentions

Peaceful quiet location, comfortable spacious room and balcony with a view

The hotel also has an excellent location for traveling to the glacier — the ski …

Clean rooms
4 mentions

Everything in the hotel was well maintained and clean, and the room cleaning was…

Very clean and not massive hotel

Pool
3 mentions

quiet suraunding very nice spa and pool/ we will be back for sure

Spa was pleasant and we loved the swimming pool

Breakfast available
2 mentions

We very much enjoyed the variety of the breakfast and the quality of the dinner

Excellent breakfast

Overview

Aktiv & Vitalhotel Bergcristall in Volderau is situated in Neustift im Stubaital. It offers a beautiful spa area with an indoor pool, spacious rooms with balconies and fine cuisine. Rooms here are non-smoking and feature cable TV. Many of them offer panoramic views of the Stubaital Glacier, which includes Austria's largest glacier ski area. You can enjoy mountain views from the indoor pool, relax in the saunas, the steam bath and in the infra-red cabin or keep in shape in the fitness room. Invigoration herbal teas and massages are available as well in the spa area. Tyrolean specialities and international cuisine are served in the Aktiv & Vitalhotel Bergcristall's restaurant. Half board includes a 5-course dinner. On weekdays you can take part in various programs like guided hiking tours and dancing parties. Hiking paths and cross-country tracks start right next to the hotel.

Traveller reviews

V

Vasile

solo_traveller

May 11, 2026

10

Great location to revivify the body and mind.

Peaceful quiet location, comfortable spacious room and balcony with a view. Close to the glaciers with buses every 15-30 minutes. Lots of wonderful lakes & mountains rivers to walk around. Super!

M

Müller

extended_group

March 8, 2026

10

The services were absolutely exceptional. Everything in the hotel was well maintained and clean, and the room cleaning was the best we have ever experienced. Dinner was served and was at a very, very high level. All the staff were kind and helpful. We used the wellness facilities every day; everything was clean and comfortable. The hotel also has an excellent location for traveling to the glacier — the ski bus stop is about 150 meters from the hotel and runs approximately every 15 minutes. The journey then takes about 10–15 minutes.

O

Oliver

family_with_children

February 21, 2026

9

We will come back.

We very much enjoyed the variety of the breakfast and the quality of the dinner.

M

Marta

family_with_children

January 3, 2026

10

Great stay in Neustift Stubaital

Very clean and not massive hotel.

T

Teodora

couple

October 20, 2025

10

Great hotel, friendly staff, tasty food - we had a good time

The location of the hotel is great. The views are magnificent! The staff was really friendly and went out of their way to make our visit pleasant. Special thanks again to Magdalena and Zoltan. The wellness area is diverse and we enjoyed the saunas and resting zones. The food was diverse and the 5 course menu was tasty!!

S

Stefano

family_with_children

October 11, 2025

10

Great room, food and people

D

Daniel

family_with_children

August 12, 2025

10

Rooms were large and comfortable. The hotel was attractive and very well kept. Staff were charming. Excellent breakfast.

D

Dianne Nicolien

family_with_children

August 7, 2025

10

The food and the wines are excellent and the staf is very friendly. There is a lot to do for children in and around the hotel. The room was very comfortable as well. Very convenient that we could sleep with the four of us in a family room.

D

David

couple

October 29, 2024

10

grat choice

great stuff. very comfort very clean. very good brackfast and dinners. quiet suraunding very nice spa and pool/ we will be back for sure

J

Jill

couple

October 20, 2024

8

Nice place with good value for money

Comfortable room, nice view, close to hiking trails and excellent service in the restaurant (thanks Zoltan and team). Spa was pleasant and we loved the swimming pool.

R

Remco

family_with_children

July 12, 2024

9

Luxury hotel in the Stubaital ideal for family vacations.

Excellent hotel in great location in stubai.

Z

Zoltan

family_with_children

April 11, 2023

10

rich and tasty , great choice of food

L

Ludvík

couple

March 9, 2023

10

Excellent food. Very friendly personnel. Very nice and pleasant wellness

D

Diana

family_with_children

March 4, 2023

9

Great place

Great location and very nice staff. We will definitely come back.

S

Slawomir

family_with_children

January 1, 2023

8

Nice, but not great

It’s a nice place with friendly stuff, casual atmosphere and beautiful views. Our kids enjoyed the pool, table tennis and the playroom with PS4

Z

Zdenek

couple

December 15, 2022

10

Bergcristall is always best option for us in this area, wellness, comfort, service, very good food! Keep up good job, Thank you.

V

Vic

couple

November 2, 2022

10

Wonderful Hotel and beautiful area.

The food is just amazing. Wonderful wellness area (3 Saunas) very nice staff and so helpful with hiking recommendations. all is very very clean.

D

Dennis

family_with_children

August 11, 2022

10

really lovely hotel

everything was perfect, staff, food, location and room. we will come back for sure.

M

Melea

couple

May 13, 2022

8

Lovely staff, comfy beds, good pillow menu (which is often not the case in Austria), good food and wellness.

H

honeymoon12345

family_with_children

March 18, 2022

9

Authentic Tirol atmosphere in a very good hotel to stay in.

Everything was great. Very nice wellness area, well-equipped. Very friendly staff, good food. I really enjoyed speaking with one of the staff members in Hungarian. It was a pleasure, Zoltan was so kind and lovely. I strongly recommend this hotel.

Facilities

Activities

Sauna, Fitness centre, Skiing, Games room, Spa and wellness centre, Massage, Children's playground, Table tennis, Hiking, Cycling, Hammam, Indoor pool, Indoor pool (all year), Evening entertainment

Cleanliness & disinfecting

Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guests have the option to cancel any cleaning services for their accommodation during their stay

Entertainment and family services

Board games/puzzles, Indoor play area, Kids' outdoor play equipment

Food & Drink

Breakfast options, Special diet menus (on request), Restaurant, Bar

Food & drink safety

Physical distancing in dining areas, Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered

General

Bicycle parking, WiFi available in all areas, Pets allowed, Family rooms, Non-smoking rooms, Non-smoking throughout, Safety deposit box, Allergy-free room, Heating, Lift

Internet

WiFi, Free WiFi, Internet services

Outdoors

Garden, Terrace, Sun terrace

Parking

Parking, Free parking, Parking on site, Private parking

Physical distancing

Contactless check-in/check-out, Cashless payment available, Physical distancing rules followed, Mobile app for room service, Screens or physical barriers placed between staff and guests in appropriate areas

Pool and wellness

Swimming Pool, Swimming pool, Pool with view, Heated pool

Safety & security

Key card access

Safety features

Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available, Access to health care professionals, Thermometers for guests provided by property, Face masks for guests available

Services

Strollers, Daily housekeeping, Airport shuttle (additional charge), Ironing service, Airport shuttle, Laundry, Room service, Express check-in/check-out, Fax/photocopying, Tour desk

Ski

Ski storage, Ski pass vendor

Transport

Airport pick up, Airport drop off

Family Room with Balcony

Featuring free toiletries and bathrobes, this family room includes a private bathroom with a walk-in shower, a bath or a shower and a hairdryer. Boasting a balcony with mountain views, this family room also features a seating area and a flat-screen TV with satellite channels. The unit has 2 beds.

Max 4 guests 33 1 bedroom 1 bathroom
Family Room with Bath

Providing free toiletries and bathrobes, this family room includes a private bathroom with a walk-in shower, a bath and a hairdryer. Featuring a balcony with mountain views, this family room also provides a seating area and a flat-screen TV with satellite channels. The unit offers 2 beds.

Max 4 guests 38 1 bedroom 1 bathroom
Budget Double Room

Featuring free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath or a shower and a hairdryer. Boasting a balcony with mountain views, this double room also features a wardrobe and a flat-screen TV with satellite channels. The unit has 1 bed.

Max 2 guests 18 1 bedroom 1 bathroom
Double Room

Offering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath or a shower and a hairdryer. The spacious double room offers a flat-screen TV with satellite channels, a seating area, a wardrobe, a safe deposit box as well as mountain views. The unit has 2 beds.

Max 3 guests 29 1 bedroom 1 bathroom
Economy Double Room

Featuring free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath or a shower and a hairdryer. Boasting a balcony with mountain views, this double room also features a seating area and a flat-screen TV with satellite channels. The unit has 1 bed.

Max 2 guests 23 1 bedroom 1 bathroom
Standard Double Room

These spacious rooms have a balcony, bathroom and satellite TV.

Max 2 guests 27 1 bedroom 1 bathroom
Superior Double Room

This double room comes with satellite TV and a bathroom with bath or shower, toilet and a hairdryer. It features a south-facing balcony with views to the Stubai Glacier.

Max 4 guests 35 1 bedroom 1 bathroom
Junior Suite

These junior suites are very spacious and have a balcony, bathroom and satellite TV.

Max 4 guests 60 1 bedroom 1 bathroom
Junior Suite with Mountain View

Boasting a balcony, this suite also offers a seating area, a wardrobe and a flat-screen TV with satellite channels. The unit has 4 beds.

Max 5 guests 50 2 bedrooms 2 bathrooms
Junior Suite with Mountain View

This suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. Boasting a balcony with mountain views, this suite also features a seating area and a flat-screen TV with satellite channels. The unit has 2 beds.

Max 4 guests 40 1 bedroom 1 bathroom

Hotel Policies

Check-inFrom 15:00 to 21:00
Check-outFrom 08:00 until 11:00
Cancellation & prepaymentCancellation and prepayment policies vary by room type. Please check your booking details before finalizing.
Accepted credit cardsThe hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine printNo special policies listed.
Last updated: Apr 9, 2024, 8:06 PM

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