“Worst front desk experience caused by Silvia.”

This was, without question, the worst front desk experience I have ever had — and I spend over 200 nights a year in hotels. We arrived late after a full day of driving and simply needed a room for the night. Before arriving, I checked Booking.com, which clearly showed multiple standard rooms available at a reasonable rate. At reception, the woman, Silvia, at the front desk bluntly told us that only deluxe and suite rooms were available — at a dramatically higher price — and claimed Booking.com was “wrong.” Her tone was rude, dismissive, and borderline hostile from the start. Standing right there, I booked a standard room on Booking.com anyway. Miraculously, a standard room (Room 11) suddenly became available. We were being deliberately misled and pushed into paying more. Neither is acceptable.

The location is beautiful and offers a really nice view.​ The staff is very nice and welcoming.

Kind, helpful staff. Pleasant room with good bed. Spa was really relaxing. Beautiful view from room.

“Aside from the staff at the checkin desk everyone else was very friendly and our stay there served our purposes. I woul”

Location

“The place to stay in Montefalco”

Stayed several times , wonderful hotel with 5 star staff in beautiful Montefalco

“Comfortable, relaxing stay in charming hill town.”

Charming boutique hotel with a relaxed vibe and friendly staff. Views over the valley are fabulous.

“Outstanding hotel in the heart of Montefalco.”

Beautiful room and well located in the main square in Montefalco.

“Unique boutique accommodation in a wonderful Montefalco location.”

The unique Medieval decor of our room with large bathroom, all in a convenient location on the main piazza. Excellent coffee at breakfast.

“Brilliant location & design , styling. Feels like too few staff and the breakfast was slightly sad ….. carton juice”

Location & very cool design. The staff we Meg were lovely but very hard to find

Great location, lovely quiet room(No.16) and really friendly staff.

Location, staff, town.

Location and staff excellent

“Had a great time”

Great place in a small town, very helpful staff.

“Very enjoyable in a very pretty Umbrian town”

Excellent hotel well appointed and felt boutique. Staff very attentive and professional. Well located in the main town square with parking close by. Good breakfast and catered for gluten free requirements.

“Exceptional hotel and location with amazing staff. Don’t hesitate to book!”

Overall, all of our expectations were exceeded from the front desk, breakfast and room service. Everyone was very friendly and helpful and I would highly recommend the Bontadosi hotel and Spa in Montefalco. Jade and Silva at the front desk to the breakfast staff team all were exceptional. The location is wonderful. Public Parking is easy and close by.

Tired of your survey

“It was amazing and we will definitely be returning”

Perfect location, beautiful interior , staff were exceptional, food was great, spa was fantastic, and the sun terrace was beautiful with amazing views.

“The staff were so kind and friendly .”

The location was superb

“Comfortable hotel in quiet hilltop town.”

Breakfast was good.

“Perfect location to visit Umbria.”

The hotel is located in the main square central to a number of very good restaurants. It is comfortable with good size rooms. The staff are very friendly, efficient and always willing to help. Their recommendations on which other nearby towns to visit was of significant help to us as was there knowledge of the local area.