Elgon Palace Hotel - Mbale
31 Masaba
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Why people book this hotel
“Staff trying and decent wifi”
“I was late for breakfast but the staff made sure I do not check out with an empt…”
“The location of the hotel (good calm environment)”
“Location”
“Affordable”
“Everything from food, bed and people”
Overview
Located in Mbale, 46 km from Tororo Railway Station, Elgon Palace Hotel - Mbale provides accommodation with a garden, free private parking, a shared lounge and a terrace. Among the facilities of this property are a restaurant, room service and a 24-hour front desk, along with free WiFi throughout the property. The accommodation offers an ATM, a concierge service and currency exchange for guests. All units in the hotel are equipped with a flat-screen TV. Every room comes with a private bathroom with a shower, while some rooms here will provide you with a balcony and others also provide guests with mountain views. At Elgon Palace Hotel - Mbale every room includes bed linen and towels. The area is popular for cycling, and car hire is available at this 1-star hotel. Sipi Falls is 49 km from the accommodation, while Nagongera Station is 50 km away. The nearest airport is Kitale Airport, 133 km from Elgon Palace Hotel - Mbale.
Traveller reviews
Menini
extended_group
March 14, 2025
“Really Cheap place in Mbale. Worth spending more.”
Decent position. Staff trying and decent wifi.
Musiimenta
extended_group
February 12, 2025
“My stay was exceptional”
Everything from food, bed and people
Tendo
family_with_children
December 15, 2024
Affordable
IT Firm
solo_traveller
June 18, 2024
The location of the hotel (good calm environment). Good security and access to banks.
Ogaro
solo_traveller
May 8, 2024
“Not good enough for the money”
Location
Michael
solo_traveller
April 1, 2024
“Horrible”
The Elgon Palace Hotel owner raised the per night charge from $26 to $39 USD without informing me, even though the hotel's manager and I made an issue with the owner that this rate change increase violated the Booking.com agreement.
George
family_with_children
February 16, 2024
I was late for breakfast but the staff made sure I do not check out with an empty stomach, they prepared breakfast for me and I left with a big smile.
Paul
extended_group
February 14, 2024
“Basic Accomodation”
Friendly staff
Kateregga
family_with_children
December 25, 2023
It's a good place
Mark
solo_traveller
November 6, 2023
“Far far far below average. Negative cost value offering”
Staff were great, really doing their best
Facilities
Accessibility
Wheelchair accessible, Lower bathroom sink
Activities
Spa lounge/relaxation area, Walking tours, Bike tours, Themed dinner nights, Happy hour, Tour or class about local culture, Cooking class, Live music/performance, Live sport events (broadcast), Hiking, Cycling
Cleanliness & disinfecting
Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Guests have the option to cancel any cleaning services for their accommodation during their stay, Property is cleaned by professional cleaning companies
Entertainment and family services
Board games/puzzles
Food & Drink
Kid meals, Kid-friendly buffet, Wine/champagne, Fruits, Coffee house on site, Snack bar, Special diet menus (on request), Restaurant, Bar, Breakfast in the room, Breakfast options
Food & drink safety
Physical distancing in dining areas, Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered
General
WiFi available in all areas, Bicycle parking, Family rooms, Facilities for disabled guests, Non-smoking rooms, Allergy-free room, Safety deposit box, Non-smoking throughout, Designated smoking area, Minimarket on site
Internet
Internet services, Free WiFi, WiFi
Outdoors
BBQ facilities, Garden, Terrace, Sun terrace, Outdoor furniture, Picnic area, Outdoor fireplace
Parking
Parking on site, Private parking, Parking, Free parking
Physical distancing
Contactless check-in/check-out, Cashless payment available, Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas
Reception services
Invoice provided
Safety & security
Carbon monoxide detector, 24-hour security, Key access, Security alarm, Smoke alarms, CCTV in common areas, CCTV outside property, Fire extinguishers
Safety features
Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, First aid kit available, Access to health care professionals, Thermometers for guests provided by property, Face masks for guests available
Services
Daily housekeeping, Grocery deliveries, Shuttle service, Concierge service, Private check-in/check-out, Shuttle service (additional charge), ATM/cash machine on site, Trouser press, Shared lounge/TV area, Tour desk, Fax/photocopying, Luggage storage, Packed lunches, Car hire, Express check-in/check-out, Currency exchange, Ironing service, Barber/beauty shop, Business centre, Babysitting/child services, Laundry, 24-hour front desk, Room service, Meeting/banquet facilities
Double Room
This double room has a desk, a terrace, mountain views and a private bathroom. The unit has 1 bed.
Twin Room
The twin room includes a private bathroom equipped with a shower, a bidet and slippers. This twin room provides an electric kettle and a flat-screen TV. The unit offers 3 beds.
Executive Suite
The suite features 1 separate bedroom and 1 bathroom with a shower and slippers. Featuring a terrace with mountain views, this suite also provides a wardrobe and a flat-screen TV. The unit offers 2 beds.
Single Room
The unit has 1 bed.
Hotel Policies
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