Mayaguez Resort & Casino
Ruta 104 KM 0.3 Sector Algarrobo
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Why people book this hotel
“The pool was the best asset”
“Facilities and pool”
“Have casino Have restaurant and bar for dinner Have wifi Room have refri and …”
“The Room Nighttime Music”
“Good client service”
“Almost all staff was nice, but not all”
“Location”
“the pool was fine but several facilities were closed or under construction, for …”
Overview
Mayaguez Resort & Casino is located in the Mayagüez suburbs, 1 hours’ drive from Ponce. The property has free Wi-Fi access throughout. The well-equipped rooms feature air conditioning, flat-screen cable TV with remote control, coffee maker, telephone line with voice mail and the private bathroom provides a hairdryer and magnifying mirrors. Mayaguez Resort & Casino features El Castillo, an à-la-carte restaurant that serves typical local cuisine for breakfast lunch and dinner. There are also a bar and a lounge, La Veranda Terrace, which offers cocktails and nightcaps. A sports bar is also available on site. The resort also has parking facilities for 700 cars, banquet rooms, hot tub, a children’s wading pool, tennis courts and a health and beauty spa with a beauty salon. The property also has an on-site casino. Mayaguez Resort & Casino is 10 minutes’ drive from Puerto Rico’s Zoo, plus Euganio María de Hostos Airport can be reached in a 15-minute drive. Some of the most beautiful beaches and touristic attractions are a short ride from the property.
Traveller reviews
Jaime
family_with_children
June 6, 2026
“Very good”
Non
Alexandra
family_with_children
May 28, 2026
The pool was the best asset.
Arlene
couple
May 4, 2026
the bathroom was dirty, hair in the toilet, bathtub and the floor was wet. it didnt seem that it was clean.
Micol
couple
April 27, 2026
“No value for money”
Nothing
William
family_with_children
April 3, 2026
The staff.
Acevedo
family_with_children
March 27, 2026
Piscina
William
family_with_children
March 16, 2026
“Not like before”
Facilities and pool
Gilvic
extended_group
March 11, 2026
“So, so”
Good client service
Pedro
family_with_children
January 19, 2026
“Excellent”
Excellent
Luis
couple
January 19, 2026
Great river pool. Have casino Have restaurant and bar for dinner Have wifi Room have refri and safelock
Bridget
couple
January 19, 2026
“Ok but was expecting more for the price”
River pool was nice, breakfast buffet at the restaurant was delicious, variety of night activities
Felix Daniel
couple
January 19, 2026
“Excelente!”
River Pool
Wanda
family_with_children
January 19, 2026
“All the staff was excellent, super friendly and patient. They are the soul of the hotel.”
the pool was fine but several facilities were closed or under construction, for example the jacuzzi, all the showers in the pool were closed, the bathroom was not clean,
Daniel
family_with_children
January 19, 2026
“Not what I were expecting. Disappointing.”
Almost all staff was nice, but not all.
Edith
family_with_children
January 19, 2026
“The only good thing is the pool, but the hotel feels like an overpriced mitel.”
Pool facility for familiea ia great
Edwin
family_with_children
January 19, 2026
“Not good at all, not recommended”
Location
Monique
family_with_children
January 19, 2026
“No Coffee No Gym No elevator to water park”
The Room Nighttime Music
Eida
family_with_children
January 15, 2026
The pool
Yarilis
family_with_children
January 1, 2026
The pool was nice. However, it was not like shown in the pictures.
Jose
family_with_children
December 29, 2025
“The employees were very nice.”
In general it was just ok.
Facilities
Accessibility
Wheelchair accessible, Toilet with grab rails, Higher level toilet
Activities
Evening entertainment, Water park, Public Bath, Themed dinner nights, Happy hour, Live music/performance, Live sport events (broadcast), Casino, Spa and wellness centre, Massage, Hot tub/Jacuzzi, Spa facilities
Cleanliness & disinfecting
Guests have the option to cancel any cleaning services for their accommodation during their stay, Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning
Food & Drink
Wine/champagne, Fruits, Breakfast in the room, Restaurant, Bar, Special diet menus (on request), Breakfast options, Kid meals, Kid-friendly buffet
Food & drink safety
All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered, Physical distancing in dining areas
General
Minimarket on site, Safety deposit box, Non-smoking throughout, Air conditioning, Designated smoking area, Non-smoking rooms, Facilities for disabled guests, Family rooms, Lift
Internet
WiFi, Internet services, Free WiFi
Outdoors
Sun terrace, Outdoor pool (all year), Outdoor pool, Terrace, Outdoor furniture
Parking
Accessible parking, Parking, Parking on site
Physical distancing
Contactless check-in/check-out, Cashless payment available, Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas
Pool and wellness
Swimming pool, Swimming Pool, Water slide, Sun loungers or beach chairs, Sun umbrellas, Pool/beach towels, Pool bar
Safety & security
24-hour security, Key card access, Security alarm, Smoke alarms, CCTV in common areas, CCTV outside property, Fire extinguishers
Safety features
Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available
Services
Daily housekeeping, Grocery deliveries, 24-hour front desk, Room service, Meeting/banquet facilities, Express check-in/check-out, Ironing service, Packed lunches, Tour desk, Fax/photocopying, Luggage storage, Valet parking, ATM/cash machine on site, Concierge service, Private check-in/check-out, Vending machine (drinks), Vending machine (snacks)
Standard Double Room
This room features a flat-screen cable TV, and air conditioning. The private bathroom provides a hairdryer.
Superior Double Room
This room features pool views, air conditioning. The private bathroom provides a hairdryer.
Hotel Policies
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