ME Madrid Reina Victoria by Meliá
Plaza de Santa Ana, 14
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Why people book this hotel
“Location”
“The location”
“The hotel staff were amazing during the blackout”
“Beautiful room great staff”
“Great central location, beautiful historical building, water bottles served ever…”
“The room was spacious and comfortable”
“We didn't take breakfast as we both start the day with just a coffee”
“Maybe the breakfast was okay and the staff there were friendly enough”
“Overall, quick and efficient service; a clean and spacoius room; a good desk to …”
“Good breakfast, thought a bit overpriced”
Overview
ME Madrid Reina Victoria by Meliá is an avant-garde design hotel, set in a 19th-century iconic building in Madrid’s historic Plaza Santa Ana. It offers design rooms equipped with audiovisual equipment and hydromassage shower. The hotel is 300 metres from the Puerta del Sol. Sevilla Metro Station is just a short walk away. The Reina Sofía, Thyssen and Prado Museums are also nearby. Each room at the Reina Victoria has an iPod dock, and UK and US plug sockets. There is a safety deposit box with integrated laptop charger. Free Wi-Fi is available.Rooms also have adjustable lighting and climate control. The en suite bathroom has TV speakers. Some rooms offer views over Plaza del Angel or Plaza de Santa Ana and the hotel also offers a selection of suite rooms. The Radio Rooftop Bar features a gastronomic offer for guests and nightlife activities. There is also a restaurant at Me Madrid, Ana La Santa, where guests can enjoy Mediterranean food with international touches. Room service is available from 8 am to 12 am.
Traveller reviews
Helen
couple
June 29, 2025
“Disappointing experience.”
Location
Luis
solo_traveller
June 28, 2025
“Poor value for money”
The location
Regina
family_with_children
June 28, 2025
“Very convenient location in a historical building”
Great central location, beautiful historical building, water bottles served every day in the room
Reuben
couple
June 16, 2025
“This is a comfortable and professional hotel in the heart of Madrid.”
We were in town for a few days and the central location of this hotel allowed us to enjoy much of the city in between meetings. The room was spacious and comfortable. The Shower had massage jets, which was a fun surprise. The view was of an interior court. We were fine with that, weren't looking for anything fancy. We didn't take breakfast as we both start the day with just a coffee. There was a fun coffee shop right around the corner. The hotel has a rooftop bar and seems to have spa facilities. None of this fit our schedule and wasn't why we booked. Overall, quick and efficient service; a clean and spacoius room; a good desk to work at. We were happy.
Benjamin
couple
June 2, 2025
Location mostly
Emma
extended_group
May 19, 2025
Great location, lovely rooftop bar
Justine
couple
May 3, 2025
“Great location with friendly staff”
Great location
Timothy
solo_traveller
May 2, 2025
“Excellent. Amazing in a crisis”
The hotel staff were amazing during the blackout. Nothing was too much trouble. They made a difficult situation easy for hotel guests.
Ivan
family_with_children
May 2, 2025
“What I think of being unacceptable is that I made a mistake when booking (leaving 25/4 iso 24/4), booking 5 nigh”
Donna
couple
April 27, 2025
“Great location especially once work finished on Santa Ana”
Great location for everything
James
solo_traveller
April 24, 2025
“Magical but a bit noisy”
I love how well designed the hotel it. It's very comfortable and it's easy to move around. Everywhere is bright and welcoming. The rooms and facilities are always great.
Sabina
extended_group
April 18, 2025
Beautiful room great staff
Valdemaras
couple
April 12, 2025
“Heart of Madrid”
Superb Location. Friendly and helpful hotel staff. Good breakfast, thought a bit overpriced. No street noise for rooms facing in to courtyard.
Ilka
extended_group
April 8, 2025
Lovely Front Office staff. Great Bathrooms.
Haitham Obaid
couple
April 8, 2025
“Disappointing experience at a hotel that promises more than it delivers.”
The hotel has a great location, and the check-in process was smooth. Some staff members were polite and welcoming."
Ingham
couple
April 8, 2025
We were kindly upgraded to a room on the 5th floor with a lovely view of the square. Great location, close to restaurants, good coffee shop etc. The bed was very comfortable.
Farah
extended_group
April 3, 2025
“Nice for a short stay”
Location is great. Rooftop view is very nice and nice views from balcony
Clare
family_with_children
March 31, 2025
Noisy
Denis
couple
March 29, 2025
“Unaceptable and discraceful service.”
Location is good.
PersonalPangea
solo_traveller
March 27, 2025
“Shockingly bad”
I didn't like any of it. Maybe the breakfast was okay and the staff there were friendly enough.
Facilities
Activities
Fitness centre, Temporary art galleries
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay
Food & Drink
Breakfast options, Coffee house on site, Wine/champagne, Fruits, Bar, Restaurant, Breakfast in the room, Snack bar, Special diet menus (on request)
Food & drink safety
All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas, Food can be delivered to guest accommodation
General
Lift, Safety deposit box, Soundproof rooms, Heating, Allergy-free room, Non-smoking throughout, Air conditioning, Facilities for disabled guests, Non-smoking rooms, Pets allowed
Outdoors
Terrace, Sun terrace, Outdoor furniture
Parking
Parking on site, Private parking, Parking garage, Parking
Physical distancing
Contactless check-in/check-out, Cashless payment available, Physical distancing rules followed, Mobile app for room service, Screens or physical barriers placed between staff and guests in appropriate areas
Safety & security
24-hour security, Key access, Key card access, Security alarm, Smoke alarms, CCTV in common areas, CCTV outside property, Fire extinguishers
Safety features
Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Process in place to check health of guests, First aid kit available
Self check-in
Passport/ID information collected online before you arrive
Services
Pet basket, Pet bowls, Ironing service, Airport shuttle, Business centre, Babysitting/child services, Laundry, Dry cleaning, 24-hour front desk, Room service, Meeting/banquet facilities, Concierge service, Private check-in/check-out, Trouser press, Airport shuttle (additional charge), Daily housekeeping, Fax/photocopying, Luggage storage, Tour desk, Currency exchange
Transport
Airport pick up, Airport drop off
ALWAYS ME Courtyard Views
Overlooking a courtyard, this minimalist room has elegant décor and includes a DreaMax bed and pillows, a home cinema system, an iPod docking station, and a plasma-screen TV with a DVD player. There are also US and UK plug sockets, ironing facilities, a minibar, a laptop safe with a built-in charger, and an adjustable coloured light system. Free Wi-Fi is available The bathroom has a large hydromassage shower. There are also speakers connected to the bedroom's TV. Additional services include: - Personalised "Aura" room service - Ice dispensor on each floor - Ipod, CD and DVD rental - Babysitting service (subject to availability) - Pet care service (additional charge) - Wake-up service - Laundry service (additional charge).
SUPERIOR ME Balcony and Panoramic Views
This double room has a private balcony with views over the city. It includes a king-size bed, a minibar, Nespresso machine, iPod dock, and a DVD player. Free Wi-Fi is available. The bathroom has a large hydromassage shower and a dressing table. Rooms are located on the 5th and 6th floors.
SUPERIOR ME Plaza de Santa Ana Views
Offering views of Plaza Santa Ana, these rooms include a minibar, an iPod docking station, and a plasma-screen TV with a DVD player. They have feather duvets and large, luxurious pillows. The bathroom features a hydromassage shower.
SUPERIOR ME Plaza del Ángel Views
Offering views of Plaza del Ángel, these rooms include a minibar, an iPod docking station, and a plasma-screen TV with a DVD player. They have feather duvets and large, luxurious pillows. The bathroom features a large hydromassage shower.
BEYOND ME+ with Terrace
This suite features a private terrace with views of Plaza Santa Ana, a bedroom with king-size bed and bathroom with shower and whirlpool bathtub. It also has a 42-inch plasma-screen TV with Surrounding Home Cinema sound system, a desk with iPod connectivity, Nespresso machine, 2 minibars and safe with a built-in charger. It also includes personalised attention from the "Aura Experience" team and the special ME+ service.
BEYOND ME+ with Terrace and Jacuzzi
These suites feature a terrace with great views over Plaza Santa Ana or Plaza del Ángel, sunbeds and dining table for 6 people. The bathroom features a large hydromassage shower, a large bath and a dressing table. They include 2 iPod docking stations with a surround sound system, 2 minibars and a Nespresso coffee maker. You can also make use the following ME+ special services: - Private check-in in the suite - Personalised "Aura" room service - Welcome amenities - Audio system with pre-loaded music selected by the guest - Packing and unpacking service - Ironing service (1 outfit per guest) - Priority access to the hotel facilities and bars - Wake-up call - Amenities for pets - Personal event planner service to organise events in the suite (DJ and décor carry a surcharge)
STUDIO ME+ Courtyard Views
This stylish suite has a minibar, CD player and air conditioning. It is located on the 6th floor and includes a separate lounge area. The bathroom features a large hydromassage shower. You can also make use the following ME+ special services: - Private check-in in the suite - Personalised "Aura" room service - Welcome amenities - Audio system with pre-loaded music selected by the guest - Packing and unpacking service - Ironing service (1 outfit per guest) - Priority access to the hotel facilities and bars - Wake-up call - Amenities for pets - Personal event planner service to organise events in the suite (DJ and décor carry a surcharge)
STUDIO ME+ Plaza de Santa Ana Views
These corner suites offer views over Plaza de Santa Ana and Plaza del Ángel. They feature a living room and a dining area for 6 persons, as well as a dressing room. The bathroom has a spa bath. There are 2 iPod docking stations with a surround sound system, and individual iPods can also be rented. There are 2 minibars, a Nespresso coffee maker and a Nintendo Wii. You can also make use of the following ME+ special services: - Private check-in in the suite - Personalised "Aura" room service - Welcome amenities - Audio system with pre-loaded music selected by the guest - Packing and unpacking service - Ironing service (1 outfit per guest) - Priority access to the hotel facilities and bars - Wake-up call - Amenities for pets - Personal event planner service to organise events in the suite (DJ and décor carry a surcharge)
ULTIMATE ME+ with Chill Out Lounge, Terrace and Jacuzzi
Set over 2 floors, this suite offers a 360 degree view of the city and 2 terraces, one with great views over Plaza Santa Ana, sunbeds and a private lounge and the other with views of plaza del Ángel and hot tub. Free transfer is offered for guests staying in this duplex suite. It includes a DVD player, iPod dock and CD player with surround sound. The bathroom features a large bath and a double hydromassage shower. You can also make use the following ME+ special services: - Private check-in in the suite - Personalised "Aura" room service - Welcome amenities - Audio system with pre-loaded music selected by the guest - Packing and unpacking service - Ironing service (1 outfit per guest) - Priority access to the hotel facilities and bars - Wake-up call - Amenities for pets - Personal event planner service to organise events in the suite (DJ and décor carry a surcharge)
Hotel Policies
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