Crowne Plaza Madrid - Centre Retiro, an IHG Hotel
Calle Pez Volador 1
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Why people book this hotel
“The room was ok”
“Modern, fresh and very comfortable”
“Lovely hotel with friendly helpful staff”
“Very friendly and welcoming staff”
“Friendly, clean, comfortable and a great base for exploring Madrid”
“Clean, modern, comfortable”
“The breakfast is cheap and tasty and served by amazing lady who was always very …”
“The breakfast was yummy”
“I like the fact that I could walk out of the hotel and take a metro train which …”
“Great location for centre of Madrid”
Overview
Located in Madrid, 2.8 km from Reina Sofia Museum, Crowne Plaza Madrid - Centre Retiro, an IHG Hotel provides accommodation with a garden, private parking, a terrace and a restaurant. This 4-star hotel offers room service, a 24-hour front desk and free WiFi. Guests can have a drink at the bar. Atocha Train Station is 2.8 km from the hotel, while El Retiro Park is 1.8 km away. The nearest airport is Adolfo Suarez Madrid-Barajas Airport, 11 km from Crowne Plaza Madrid - Centre Retiro, an IHG Hotel.
Traveller reviews
Jennifer
couple
June 8, 2026
“Great hotel with friendly helpful staff, the meals in the restaurant are first class.”
Lovely hotel with friendly helpful staff. Had a fantastic meal in the restaurant.
Katharina
couple
June 2, 2026
“Disappointing”
The room was ok.
Beverley
solo_traveller
June 1, 2026
Friendly, clean, comfortable and a great base for exploring Madrid
Jesuloluwa
solo_traveller
May 24, 2026
They could put water fountains on every floor. It will be more convenient
Alex
extended_group
May 17, 2026
“Great spot for a city break. Very close to Metro station, bars & restaurants.”
Clean, modern, comfortable.
Bill
solo_traveller
May 16, 2026
Modern, fresh and very comfortable
Bill
solo_traveller
May 16, 2026
Modern, fresh and very comfortable
Julie
couple
May 11, 2026
“Lovely hotel.”
Very friendly and welcoming staff.
Julie
couple
May 11, 2026
“Lovely hotel.”
Very friendly and welcoming staff.
Inês
couple
April 14, 2026
“Very accommodating staff, would stay here again.”
It’s a nice hotel, with kind and obliging staff.
Anthony
solo_traveller
April 12, 2026
“I would recommend this hotel even though it was a bit expensive.”
I like the fact that I could walk out of the hotel and take a metro train which was less than 2 minutes walk which has 2 lines. Get a travel card and you can get to the centre in 10 minutes. Also getting to the hotel and back to the airport you needed to change once. El Retiro park which was about 15 to 20 minutes walk and is a must place to visit to walk around. I was there over Easter and had processions in the park I found a cafeteria of walking distance of my hotel on the same road. Its called Cafeteria Haberlas Haylas. The breakfast is cheap and tasty and served by amazing lady who was always very polite. One more thing that the woman called Tamara at reception was friendly and helpful. I had a very nice juicy burger with chips at the hotel which I took to me room and ate it. I had coffee there on 2 or 3 occasions in the main lobby which was lovely. Very friendly staff.
Veronika
couple
April 7, 2026
“Friendly Stay Near Park Retiro”
The staff is exceptionally friendly and helpful, making the stay truly pleasant. The hotel is located in a quiet area, ideal for relaxation.
Mary
couple
April 5, 2026
“Lovely, friendly place. Would go back.”
Clean and friendly. The breakfast was yummy. Great location for centre of Madrid.
Rizalangela
family_with_children
March 23, 2026
Good location
Devesh
couple
March 22, 2026
“It was ok for me to stay in that hotel due to location and my past experience. But this time I found the reception staff”
Location and options in breakfast.
Gary
couple
March 18, 2026
“Great hotel with friendly staff.”
Comfortable with friendly staff. Great breakfast.
Gary
couple
March 18, 2026
Great room, breakfast, bar and staff.
Olga
solo_traveller
March 16, 2026
“Perfect stay in Madrid”
This hotel is very nice located near the metro station and a bus stop. My room was clean and cozy. The breakfast area is renovated and looks beautiful, breakfast is delicious and can be tailored to any taste. Rooms are environmental friendly: glass bottle for water (to be refilled near the reception any time), no plastic, eco mode on the hair dryer
Shivani
couple
February 22, 2026
“Excellent”
Room is very clean and nice .. the linen is good too .. towels are also good . They provide water which is really good . Receptionist was welcoming .dinner was well made and they serve till late .
Angus
couple
January 19, 2026
“From the minute we walked in the staff were lovely especially Jorge who worked the night shift and was a great help when”
It was very clean and had everything you need including a very comfortable bed and water to refill downstairs which was handy.
Facilities
Accessibility
Wheelchair accessible, Toilet with grab rails
Activities
Fitness centre
Food & Drink
Bar, Restaurant, Breakfast options
General
WiFi available in all areas, Heating, Non-smoking throughout, Air conditioning, Pets allowed, Non-smoking rooms, Facilities for disabled guests, Family rooms, Lift, Safety deposit box, Soundproof rooms
Internet
Internet services, WiFi, Free WiFi
Outdoors
Outdoor furniture, Garden, Terrace
Parking
Parking garage, Parking on site, Private parking, Parking
Reception services
Invoice provided
Safety & security
Security alarm, Smoke alarms, CCTV in common areas, Fire extinguishers
Safety features
Staff follow all safety protocols as directed by local authorities
Services
Luggage storage, 24-hour front desk, Room service, Meeting/banquet facilities, Tour desk
Premium King Room
The double room offers a tea and coffee maker. The unit has 1 bed.
Premium Room
The double room offers air conditioning, a wardrobe, as well as a private bathroom boasting a shower and a hairdryer.
Standard Queen Room
The double room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a shower and a hairdryer. The double room has a flat-screen TV, a wardrobe, parquet floors, as well as heating. The unit has 1 bed.
Standard Room
The double room offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a shower and a hairdryer. The double room is fitted with a flat-screen TV, a wardrobe, parquet floors, as well as heating. The unit offers 1 bed.
Junior King Suite with Sofa Bed
Featuring free toiletries and bathrobes, this suite includes a private bathroom with a shower, a hairdryer and slippers. The suite features air conditioning, a tea and coffee maker, a wardrobe, a sofa, as well as a flat-screen TV. The unit has 2 beds.
Hotel Policies
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