“Great Bed saves useless Booking.com and Host's communications!”

Communication by the host and Booking.com was awful. That needs saying up front but is dealt with later. The big double bed was fantastic - the best we've ever slept in, including our own. Firm, comfortable, huge! Overall, the 2 floor accommodatiion was spacious and well provided for, including a parking space outside the door. Once you'd found the code, internet was fine. It was an excellent place for an overnight stay, close enough to the N/S motorway. But....

Cosy and comfortable

Very nice pet-friendly cottage with a big TV and outdoor green space. Easy parking out front. Overall it was good value.

“Didnt stay, couldn't gain access to the property”

Despite messaging the host numerous times and calling the number the host was unresponsive. Check in time was 4pm as advised in the property details and as communicated by myself. We arrived at 4pm, still no contact by the host as to access code for the property. Called Booking.com to assist. They replied back to me at 10pm with the access code! The host replied at 5.45pm with the access code. We had to find somewhere else to stay after travelling for 10 hours. Very, very poor service from the host who you cannot contact and nowhere mentions a automated message being sent at 5.45pm, nearly 2 hours after 4pm check in. The rest of the family had booked the apartment next door and had the same problem. They too had to find somewhere else. We expect a full refund and a change to this hosts communication.