Lovely hotel, décor is definitely a tribute to Japan. it was a nice stay, bar/restaurant was great, good service and food was good. free coffee machine in reception was an added bonus!

“Excellency, just as simple”

“Superb hotel. Would love to come back and stay”

Brilliant location, great hospitality and smiling staff. It’s like a boutique hotel where attention to details is paid for comfort of guests.

“Very bad value for money. Have stayed in many better places.”

Very bad front desk service. Paid a fortune for the hotel and they asked me to pay additional for breakfast which had been already paid for. It took a while until they realised the booking originally had included breakfast. Then they told me breakfast was until 11 am but when I arrived at 10:30 they said last order had been at 10 am. So—no breakfast for an exorbitant price. No smile, no apology. In the end they came up with a bag of banana and dry bread. Disappointing.

“Our entire family had a wonderful stay at The Chapter. We will definitely stay here again!”

Location was perfect. Amenities were great. The entire Staff were terrific! Thank you!

“I have fond memories of the delicious breakfast buffet.”

The hotel is very good, it has a fitness room, comfortable beds and the rooms are relatively large (for Japanese standards). The staff speak English very well and were always friendly, courteous and helpful. I would especially like to highlight the breakfast buffet, which is large and includes delicious Japanese and Western specialties as well as various fruits, breads, vegetables, etc. The location is more or less central.

“Centrally located hotel run by Marriott.”

Well located and well organized. Great to have the option of a triple. Coin laundry and free coffee a plus. Easy to park and arrive. Very central.

“Lovely, will pay a visit again!”

Overall, hotel location is good as it's just a short distance to the shopping district and proximity to convenience stores and bus stops. Gym was clean and enjoyable.

“Great modern hotel, close to transport/shopping and restaurants”

Close to restaurants aswell as central to train services. There is a shopping arcade approx 15-20 min walk. Shopping here is a must including great little Japanese restaurants amongst your shopping experience. We spent hours here!

“I will come back to the Chapter Kyoto for sure!”

The staff is welcoming, friendly, helpful, efficient and with sincerity in their smiles. The hotel is neat and comfortable. Location of the hotel is perfect, not too far away from train station, the shopping area and restaurants. Food at the hotel is great. The breakfast buffet is so good.

“Pleasant stay, but for the same value there are other better options”

Rooms are small for the value paid, also no proper view. The windows are frosted which makes the room feel a bit claustrophobic. Rooms are kept clean. Overall conveniently located in the centre of Kyoto’s key attractions. The onsen is definitely a plus for this hotel.

“Great choice for business trip”

Excellent Breakfast Super clean Nice smell everywhere staff so friendly and helpful Spa was SO nice and convenient Good and free coffee in the lobby

“A really good experience.”

Breakfast is very good involving both western and local dishes. The location is very good, subway distance to Kyoto station and very close to the local attractions.

The staff members (particularly Kohei, Shoei, and Taro at Reception) were helpful, friendly and service-minded. The overall design of the hotel was also noteworthy.